Stayed for 2 nights with my girlfriend. Loved the new wing at the top floor. View was amazing and Room was spotless. Reception Team were awesome. Big thank you to Ledua and her Team for the hospitality. Will definitely return whenever i come down to Suva.
Hi Carl,
We're glad you enjoyed your stay with us. I'm happy you liked the room which has a perfect view overlooking the harbour.Thank you once again for your review.
We hope to see you again.
Vinaka vakalevu
Ledua.
Town House Apartments (better described as 'flats') Suva was not quite as we expected. I don't want to sound like a pooncy tourist, however, this accommodation could best be described as something for the locals rather than someone seeking 'Western -style' holiday accommodation.
Location: Centre of Suva just a short walk away. Great. But, it is right next to the main Police station (insert sirens at all hours) and opposite the Catholic Cathedral (insert bells at 6 am every morning).
Room: Basic facilities. Furniture straight from the 1970's (not only in style, but also age). This included sofa and two single seat lounge chairs, old fridge (huge, 450L and working), small table with two kitchen chairs, wardrobe and dresser, queen size bed very soft and worn with age. Cable TV, but not working consistently as we had arrived after a cyclone. Kettle, 2 each bowls, plates, cups, glasses, forks and spoons
Free breakfast: Not Western-style breakfast. No choice. Today's breakfast is ...... porridge and toast or eggs and chipolatas, with coffee (strong) ...... A request for a hot cup of tea was met with some bewilderment, however, this was delivered with the inimitable Fijian delight to serve. Breakfast is served in the small cafeteria on the ground floor. The chairs do not have cushions and the booths have hard bench seats. Clean facility, fresh food, but not what we expected.
Air-conditioning: Fantastic.
Bathroom: Basic. Aging. In need of maintenance and up-grading.
Atmosphere: There was a certain amount of noise from other residents, many of whom appear to be quite permanent in this facility. Each floor appeared to have some sort of shared kitchen facility. This was always clean, however, on occasions you could hear noise and smell the cooking. Interesting, the lift is only available for the top floor, which appears to be reserved for special guests or residents.
Please don't mis-understand, nothing we experienced was unpleasant. Staff were helpful and polite. It was just something quite different to what we are used to and was quite different to what we thought we had booked. I think we were the only Westerners in the building.
If you need budget accommodation right near the centre of Suva, this is the place, if not, go elsewhere.
Bula Vinaka Mark
Thank you so much for taking out your time to review Townhouse Apartment Hotel.
Please accept our sincere apologies for responding late.
We would also like to apologize to you that Townhouse Apartment Hotel was not up to your expectation and your stay with us was not so pleasant . We have since changed most of the furniture in the rooms and have done some major upgrading (still continuing).
We dont have any shared kitchen facility as most of our rooms have own cooking facilities and some have just tea coffee making facilities.
Our renovation program is still in progress and we hope that you will consider staying with us and perhaps try our Deluxe Rooms( which is on the top floor where the lift goes )or other room categories which might be more suitable for your requirements. Thank you for your stay with us.
Whilst the location is handy to the CBD and the staff were reasonably friendly, there is no way I would stay here again.
The room was filthy, especially the bathroom.
No wireless coverage despite signs saying there was.
The phone in the room was blocked from making outside calls and they wouldn't unblock it.
Kitchen very primitive with dish wash liquid in a old Power Aid bottle, complete with label - glad I didn't have small children with me!
I booked through Bookings.com. When I checked in they offered a very small room with no balcony or view. When I said that they advertised that rooms had balconies and sea views they responded that that didn't come with bookings via Booking.com.
I asked about an upgrade, and ended up paying an additional $20 a night to have a balcony, bur still now view.
Bula Vinaka Peter,
Firstly I would like to apologize for the late response to your review since we didn't allocate a online representative for TripAdvisor before, thus we didn't know the issues our guest were facing. Now that we are concentrating on online services and upgrading our hotels were looking for feedback from our guest and your is very helpful to us.
I understand that you stay wasn't very pleasant but I assure you since the last time you stayed with us, we have renovated most of our rooms and also setup a new wireless structure to cover 100% of our buildings. We are still going through the process of renovating all our rooms and internet speed to meet our customer requirements.
I hope you give us another chance in the future as we have put a lot of effort upgrading our hotel.
the staff at the TOWN HOUSE we great, they went out of their way to help us when we needed 2 rooms for a week after staying for 1 night at another hotel. The rooms were clean with access to TV, a restaurant with breakfast each day. They made us feel welcome
Bula Vinaka Muggy
Thank you so much for taking out your time to write your reviews on Townhouse Apartment Hotel.
We are glad that we were able to help you with your accommodation and we hope that you have enjoyed your stay with us.
Thank you one again for sharing your experience with us and we look forward to hosting your next holiday with us.
Vinaka
I checked in and within 30mins I checked out again. This place is terrible, dirty and filthy, has a terrible smell and very very unsafe.
Visitors to Suva do not stay here the room I was put in the lock was not working and the balcony was conjoint with other rooms so strangers/guests can walk up to your room thus very unsafe as the doors are not good.
Pay a bit more and stay in a better and above all cleaner and safer accommodation.
Bula Vinaka Sir/ Madam
Thank you so much for taking out your time to write a review on Townhouse Apartment Hotel.
We are so sorry that you had such a bad experience with us.Your comments regarding the place as being dirty and smelly has been looked into and now we have managers to check all the rooms before it is sold to any guest. AS for the door lock not working we have got our maintenance team to fix that and to keep a proper check on these daily.
once again please accept our sincere apologies and we do hope that in future we will be given a chance to serve you better.
Vinaka
