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setejojo
Tongatapu Island, Tonga

poor communication with this Hotel regarding my online booking

1.0 of 5 bubblesReviewed 29 Oct 2017
not happy with the receptionist she can't help. All she said that my booking has been cancelled at 11pm for not showing up at the hotel. I arrived after midnight which I took bus from Nadi to Suva and by taxi from the Market to the Hotel. End up no room for me. They cancelled my booking which I called by phone to re-confirm my online booking and we agreed to check in anytime I arrived Suva. Not happened as we agreed. Saaad I end up to another accommodation it was after midnight.
Date of stay: September 2017
Trip type: Travelled solo
1.0 of 5 bubblesService
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Reviews (52)
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28 - 33 of 52 reviews
Reviewed 20 September 2017

In my recent experience, the photos that this hotel provides via hotel booking sites do not honestly represent the room that you book. Having reviewed online photos, I booked a nice-looking room with a queen-size bed, a balcony and a harbour view. On arrival at the hotel, my wife and I were taken to a dingy, smelly room in very poor condition. The balcony was filthy, piled with old building materials and was totally useless. On complaining, we were told that we could have a 'better', renovated, room. On inspection, the extent of the 'renovation' seems to have been confined to tiling over the old laminex bench-tops. On further complaint, we were finally shown to a room that resembled the online photos. However, that room was so tiny that we had difficulty finding somewhere to place our 2 suitcases. And the double bed - not queen - was as hard as a rock. For this room, we were required to pay an extra tariff!
Think very seriously before booking this hotel if you want to avoid trouble and disappointment!

Room tip: I'm not sure there is a good room!
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Viet-tripper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2017 via mobile

Townhouse Apartments Suva is average but livable and was alright for me and my 2 children in Suva for a sports comp. Very simple accommodation with an air condition bedroom, ensuite and tv with a kitchenette which included cooking facilities. The apartment looks tired and in real need of an uplift and upgrade, especially in the bathroom but for price we paid and independence we had, it was a good deal. Some noise does come through the door but not to the bedroom. Some staff need to be told more than once for simple requests so marginal service, although the security guard and maintenance/housekeeping staff are friendly. Site is near all Suva shops and food courts, with a beautiful Catholic cathedral just opposite the building. 5 minutes walk to MHCC. They have a nice cafe on ground floor. We looked at their new rooms on top floor and they are modern and smaller with no cooking facilities but pricier. If you're looking for a flash place and have high expectations of service, this is not for you. Overall an ok experience but I would stay here again for the price and convenience.

Date of stay: June 2017
Trip type: Travelled with family
Thank inelett
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2017

This hotel is in need of major renovation and upgrading. My aircon broke. Good thing it was cool at that time. They gave me a fan which is more than enough. The kitchen, however, is greatly lacking in terms of utensils. There is no knife. The bed must be replaced. My back ached because the bed no longer provides support. The staff are friendly and is always a redeeming factor. Location is perfect.

Date of stay: June 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Turista_academia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2017

Wonderful View, very clean room. What a cheerful staff. Lachami was very pleasant and welcoming. She is a STAR. Only down fall was the The Hotel should focus on little things like : Sheets and towels are not washed properly. Dirt and stain still on it. More focus should be given on new and clean linens and towels. A shower cap would have been nice. Rooms should have hand towels and face cloth. Milk should be in all rooms to put in tea or coffee. Overall we enjoyed the stay and will always come back and stay at this apartment. Keep up with good service Lachami.

Room tip: higher level and ocean view
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Service
Thank rakeshwprasad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2017

lot of changes has been done in reception area. improved. Yes very friendly Staffs.two ladies at the receptions was very helpful ,the security staffs at the car park area always smiles. H.k ladies doing good job. only need little upgrade on the linens side especially bed sheets and mattress need changes. little renovations needed in doors and windows. more kitchen utensils needed.

Room tip: choose the room which views the beautiful church. oh yes the sound of the church bell in the morning. lovely. feel peace.......
Date of stay: May 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank atish n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TownHouseSupport, Guest Relations Manager at Town House Apartment Hotels Suva, responded to this reviewResponded 18 May 2017

We will keep in mind and will get the bed sheets and mattress inspected for change. as for renovation, we are working on it step by step.
We appreciate your feed back Thank you for Choosing TownHouse Hotel

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