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Mr. Hunter
Port Vila, Vanuatu

Good but could be better.

3.0 of 5 bubblesReviewed 18 May 2023
The Tanoa Suva has gone through an upgrade and the rooms reflect that. I enjoyed the room experience but not so much the dining experience. The buffet breakfast tied to the rooms are at best average with soggy bacon and lazy cooked eggs. The breakfast was a combination of continental with a few side things thrown into the combo. Good thing is the hotel is in Suva, so you have access to better coffee and breakfast options too. Hotel was not flexible at all with their late check-out. The outside of the room though at Level 4 was a bit filthy. Keep working on your service Tanoa, one too many hits and miss.
Date of stay: May 2023
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Mere Rakoroi, General Manager at Tanoa Plaza Hotel, responded to this review
Responded 24 May 2023
Bula Purpose Traveller,

Thankyou for your feedback, we are expecting a lot of great changes in 2023 that will no doubt, improve guest experiences here in Tanoa Plaza

I have personally shared your views with our team and they agreed that more can be done.

Once again thankyou so much and looking forward to welcoming you back to Tanoa.

Vinaka


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 11 April 2023

My family and I spend three nights at Tanoa - I must admit that it was the worst experience we've ever had in Suva, whereby we ended up checking out to spend the remaining days of our trip in a different Hotel. From the very unprofessional staff to the terrible room services. The Lady at the reception (I still remember her name) was very stubborn and unprofessional at how she went about with our reservation, her attitude was no where near a well trained Customer Service person. To make things worse we ordered dinner to which we had to wait for three hours (room service) until I had to personally go and get the food and they all acted surprised. The House Keeping ladies were the best. I would not recommend this place for a family.

Date of stay: February 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank paepaetele90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mere Rakoroi, General Manager at Tanoa Plaza Hotel, responded to this reviewResponded 17 April 2023

Bula Vinaka JulianafS5969EF

Thankyou for your review, we certainly appreciate the time, taken to share this experience with us.
My team and i will look into the important areas, you have highlighted and work on the improvements needed.

Thankyou for mentioning our housekeeping team, will make sure they receive this feedback.
if you are in Suva, please don't hesitate to contact me plazamanager@tanoahotels.com, would love to hear more from you.


Vinaka Vakalevu

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Reviewed 29 March 2023

Tanoa Plaza, Suva is an excellent choice for business events. We successfully hosted our first leadership training with assistance from a friendly, sincere and proactive team. The food, atmosphere and amenities exceeded our expectations. Big Vinaka to Ms. Laite Veikauyaki for accommodating our last minute event booking and making it happen in a big way.

Date of stay: February 2023
Trip type: Travelled on business
Thank renu n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mere Rakoroi, General Manager at Tanoa Plaza Hotel, responded to this reviewResponded 17 April 2023

Bula Vinaka Renun2023

Thankyou for your review, we certainly appreciate the time, taken to share this experience with us.
My team and i will looking forward to having you back soon.

Thankyou for mentioning our conference team, will make sure they receive this feedback.
if you are in Suva, please don't hesitate to contact me plazamanager@tanoahotels.com, would love to hear more from you.


Vinaka Vakalevu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2023 via mobile

Excellent 5 star services from the staff at Tanoa Plaza. Staff are always smiling and serving with sincerity. Special thanks to Laite from the sales, Rusilla, Abby, Solo, Ema, Asmila, Vika. Kelera who really took care of us during our stay at Tanoa Plaza. Food is simple but great. We stayed on the executive King room which was comfortable but air conditioning was a little noisy. The lift broke down a couple of times but they are putting in a new one, so hopefully next time it will be working well!

Room tip: Bring your own bedroom slippers & shampoo & conditioner.
Date of stay: March 2023
Trip type: Travelled on business
Thank LisaT58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mere Rakoroi, General Manager at Tanoa Plaza Hotel, responded to this reviewResponded 17 April 2023

Bula Vinaka LisaT58

Thankyou for your review, we certainly appreciate the time, taken to share this experience with us.
My team and i will looking forward to having you back soon.
thankyou again for the important areas that you have highlighted, and we are all excited about the new lifts installation.


Thankyou for mentioning our food & beverage teams, will make sure they receive this feedback.
if you are in Suva, please don't hesitate to contact me plazamanager@tanoahotels.com, would love to hear more from you.


Vinaka Vakalevu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2023

We had a great stay here, rooms were clean and tidy, housekeeping tuned up promptly if we needed anything. Front desk staff were helpful, shout-out to Barrie who did a great job at the restaurant/bar on a busy Friday night. Thanks for a great stay, we would come back again.

Room tip: Check prices online to make sure you get the best deal
Date of stay: January 2023
    • Location
    • Sleep Quality
    • Service
Thank Happytravels0604
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mere Rakoroi, General Manager at Tanoa Plaza Hotel, responded to this reviewResponded 17 April 2023

Bula Vinaka Happytravels0604

What a great feedback! Will pass this to our wonderful team here especially Barrie.
We are looking forward to seeing you back.


Vinaka Vakalevu

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Reviewed 25 October 2022 via mobile

Very friendly Staff!! The bar lady Ema is so much fun. Can't fault this hotel. When I travel I like to stay in local hotels and support locals. We had a great time. Thank you. Keep up the great work! Breakfast was simple but satisfying to your needs. Had fun swimming in the pool too.

Room tip: Walking distance to the main attractions and a good 10min walk to the markets depending on your pace.
Date of stay: October 2022
Trip type: Travelled with family
Thank MimiK847
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mere Rakoroi, General Manager at Tanoa Plaza Hotel, responded to this reviewResponded 17 April 2023

Bula Vinaka Mimi847,

Fantastic feedback, will share with the rest of the team. So glad you had so much fun.
hope to see you soon

Vinaka Vakalevu

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