Name: Chilling@ The Holiday Inn Suva
Item: Holiday Inn Suva, an IHG hotel
Rating: 5
Author: Roy J

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Paula A

1

Reviewed 8 November 2024

Outstanding

The Holiday Inn Hotel truly sets a high standard for hospitality! From the moment you step in, you’re greeted by a warm, friendly staff eager to make your stay as enjoyable as possible. They go above and beyond to assist with any request, no matter how big or small, creating a personalized experience for each guest.

The rooms are impeccably clean, modern, and comfortable, with plush bedding and thoughtful amenities that make for a cozy, relaxing retreat. Dining at the Holiday Inn is also a treat – whether it’s a fresh breakfast buffet or a delicious dinner in the restaurant, you’ll find a variety of tasty, well-prepared options to suit every palate.

In addition, the hotel’s location is convenient in Suva, making it easy to explore local attractions, and it often offers taxis or guided tours to help guests make the most of their visit. There are plenty of amenities to enjoy on-site, too, such as a fitness center located next door, and swimming pool – perfect for unwinding after a day out.

Overall, Holiday Inn Hotel provides a welcoming, all-inclusive experience that makes guests feel right at home. It’s the ideal choice for both business and leisure travelers seeking comfort, convenience, and genuine hospitality.

Date of stay: November 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Paula,
Thank you for taking the time to share such a glowing review of your stay at our hotel. It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
We are especially glad that you enjoyed the hotel amenities, as we strive to offer elevated services that cater to our guests' needs, and it is fantastic to know that we hit the mark for you.

We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

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mike J

1

Reviewed 6 November 2024

highly recommended

Clean rooms and hotel grounds. Excellent size rooms and amenities.
Parking avaiable for those with hure cars. Restaurant served very good quality food. Pool was a nice feature to use. The staff provided one of the greatest hospitality services I have experienced. Always friendly and make the stay a comfortable and stress free experience. Thank you to the restaurant staff, the pleasant dealings of the check in staff. Thank you to Arpeta who welcomed you with a friendly smile and his guitar. Recommended!

Date of stay: November 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Mike,
Thank you for your glowing review. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
We strive to offer a range of amenities and facilities that cater to our guests' needs, and it is fantastic to know that we hit the mark for you.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.
Warmest regards,
General Manager.

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sallypD3500QG

6

Reviewed 5 November 2024

Thank you

Although service is inconsistent, some employees really make a difference including Mere, Menami, Api, and Peni, who were fantastic. The experience was nuanced, and I am sure each guest has a different one. I stayed for 3 weeks Vinaka for everything.

Date of stay: November 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear sallypD3500QG,

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us.
At our hotel, we strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable stay. We deeply regret that we fell short of meeting your expectations, and we take your concerns seriously. Please know that your feedback is invaluable to us as it helps us identify areas for improvement and make necessary changes.
Once again, thank you for choosing our hotel and for sharing your experience with others. We look forward to welcoming you back on your next visit and providing you with an improved service delivery.

Warmest regards,
General Manager.

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Aaryan K

Brisbane, Australia

1

Reviewed 30 October 2024

A Perfect Send-Off: Peni’s Soothing Lobby Performance

My review is about a remarkable musician named Peni N who was playing the guitar as we were leaving the hotel. His music filled the lobby with a calming and peaceful atmosphere which created a soothing experience for everyone passing by. It was clear that Peni is highly talented, and his passion for music shines through in every note he plays. His performance added a special touch to the environment, turning a simple departure into a memorable moment. Vinaka, Peni, for sharing your musical gift and spreading joy through your talent. Your music truly made a difference!

Date of stay: October 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Aaryan,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.

Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.
Warmest regards,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

samsamosa94

Singapore, Singapore

2

Reviewed 29 October 2024 via mobile

Exception stay at Holiday Inn Suva

My recent stay at the Holiday Inn Suva was outstanding. The waterfront location is ideal, and the rooms are clean, comfortable, and well-appointed. The staff’s professionalism truly elevates the experience—special recognition to Malakai at the bar, whose expertise and welcoming demeanor made each evening enjoyable. The staff’s dedication to guest satisfaction is remarkable. For a refined stay in Suva with top-notch service, I highly recommend Holiday Inn Suva. Thank you for a memorable experience!

Date of stay: October 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Samsamosa94,

We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience. It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.

We strive to offer a range of amenities and facilities that cater to our guests' needs, and it is fantastic to know that we hit the mark for you.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with Malakai and our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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