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maxcali78
San Francisco, California

Very disappointing

2.0 of 5 bubblesReviewed 4 weeks ago
Seriously dissapointed with this 3rd trip. 45 mins wait for appitizers to arrive. Asked for 30 ml drinks buts was served 15 ml. Pizza has some unknown gross substance in it. My sister refused to eat. two bedroom suite had musty smell and dust all over.
Date of stay: August 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, responded to this review
Responded 4 weeks ago
Dear Maxcali78,

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us.
At our hotel, we strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable stay. We deeply regret that we fell short of meeting your expectations, and we take your concerns seriously. Please know that your feedback is invaluable to us as it helps us identify areas for improvement and make necessary changes.
Our ultimate goal is to ensure that all our guests have a positive and memorable experience, and we apologize for failing to deliver that in your case. We are committed to learning from this experience and taking the necessary steps to prevent similar issues from occurring in the future.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.

We hope that you will consider giving us another opportunity to provide you with a truly exceptional stay. Please feel free to reach out to us directly on 3301600 so that we can personally assist you with any further concerns or requests.

Warm regards,
General Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (824)
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Traveller rating
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5 - 10 of 824 reviews
Reviewed 4 weeks ago

The duty manager Miriama was very nice and has great customer service, she was very helpful with my stay here. The service was good and so was the cleaning service, Every morning they clean your stay and give complimentary water. 10/10 service

Date of stay: July 2024
Trip type: Travelled with family
Thank Mav P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, responded to this reviewResponded 4 weeks ago

Der Guest,

Thank you for such a glowing and positive review. . We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.
Warmest regards,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

By far the best service provided by nemani when we were there for our dinner out with friends. He attended to all our needs and provided the best service with a 😊 smile .
All our means we're brought in on time. And by far everything he did he did it with a smile .

Date of stay: August 2024
Trip type: Travelled with friends
Thank Josaia C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, responded to this reviewResponded 4 weeks ago

Dear Josaia C,

It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.

Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with Nemani and our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

I had the best time with my colleagues at Holiday Inn. We thought that $300 would not fit the 8 of us but you proved us wrong. The price and the quantity was soooo perfect. Not only that we had the best person who was serving us the whole evening. Please thank Nemani for us . His service and smile top it all for the night. Thank you Nemani and Team Holiday Inn

Room tip: I would recommend this place as your team bonding venue. You will never regret it.
Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank seini r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, responded to this reviewResponded 4 weeks ago

Dear Seinir2024

Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.

Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with Nemani and our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2024

During our stay our baby became sick with a bug and the staff were so accomodating and very understanding of our situation. The breakfast here is one of the best, with many delicious options. A special shout out to Vili the porter and Vilisi the house keeper who always went above and beyond for our family.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michelle W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, responded to this reviewResponded 5 August 2024

Dear Michelle,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with Vilisi and Vili , as well as our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.
Warmest regards,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2024 via mobile

Fantastic stay for our family . Staff is very welcoming and genuinely treat you like family . Probably the comfiest beds I’ve ever stayed in , and the room was great . Didn’t go in the pool as the weather was pretty rainy but it looked pristine clean and huge . Kids loved the breakfast as did the rest of us, so many choices . Could not recommend this place more .

Room tip: There are a few gas stations / corner shops just down the street from the hotel . If you need sime things like water or snacks go there .
Date of stay: August 2023
Trip type: Travelled with family
Thank Greg M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, responded to this reviewResponded 5 August 2024

Dear Greg,
Thank you for your wonderful review! We're thrilled you had such a great time with us. Our team works hard to make every guest's experience memorable, and we're delighted that we hit the mark for you.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.


Come back and see us soon!

Warmest regards,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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