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MANISH J

Goof Service

5.0 of 5 bubblesReviewed 28 Jun 2024via mobile
Holiday Inn is very nice hotel its in thr heart of the city & has nice swimming pool & Sea facing with lovery views. All their Staffs are super good & specially Masi & Nemani always take good care & works very hard serves the clients even late night
Date of stay: June 2024
Trip type: Travelled on business
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Reviews (861)
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Traveller rating
418
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61 - 66 of 861 reviews
Reviewed 23 June 2024

The service at Holiday Inn is very good overall, but there are some stand outs, one of these being Viliame. Viliame always has a positive disposition, greets everyone as if they are the only customer, and acknowledges you when he sees you throughout the day. An excellent example of great customer service.

Date of stay: May 2024
Trip type: Travelled on business
Thank Katrina W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, an IHG hotel, responded to this reviewResponded 25 June 2024

Dearest Katrina,

We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience. . Our team are well trained and works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with Viliame, and our entire team, as they will undoubtedly be encouraged by your appreciation.

Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2024

We loved the food and we were served by the lovely Seruwaia who was there to help us. We loved the taste of food and the friendly service. From getting off the car port area to entering the building the service and smile was top notch Thank you Holiday Inn

Date of stay: June 2024
Trip type: Travelled on business
Thank Luisa J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, an IHG hotel, responded to this reviewResponded 25 June 2024

Dearest Luisa,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2024

A very lovely meal served by Seruaia very excellent service and the staff are very friendly
Would definitely recommend Holiday Inn very very excellent food option so many delicious and healthy varities to chose from not forgetting the drinks were very delicious and sooo beautiful
Thank you Holiday Inn

Date of stay: June 2024
Trip type: Travelled with friends
Thank Apisalome C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, an IHG hotel, responded to this reviewResponded 25 June 2024

Dear Apisalome,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
We are especially glad that you enjoyed the range of food options we have available to offer.
We strive to offer a range of amenities and facilities that cater to our guests' needs, and it is fantastic to know that we hit the mark for you.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.
Warmest regards,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2024

Held workshop this week.
Recommend Lucy- hearing concerns of attendees about no vegetarian options, we were pleasantly surprise that she went out of her way to provide Vegetarian food options without being prompted. Thank you Lucy for great service.

Date of stay: May 2024
Trip type: Travelled on business
Thank Katrina W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, an IHG hotel, responded to this reviewResponded 24 June 2024

Dear Katrina,

Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
We strive to offer a range of amenities and facilities that cater to our guests' needs, and it is fantastic to know that we hit the mark for you.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with Lucy our entire team, as they will undoubtedly be encouraged by your appreciation.

Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2024

We express our heartfelt gratitude to the hotel staff for their remarkable service. The housekeeping team, including Mah, Adi, and Lavinia, has been instrumental in ensuring our stay was comfortable and enjoyable. We also appreciate the front staff Ane Litia and Shanon security-Dan .and special thanks to villame.saki and peni dining team, especiallyVejlnia, Losana, lanieta
for their professionalism and warmth.
Adesh ( IT department your always wonderful taking care of us
. We acknowledge the tireless efforts of all staff members, special thanks for Jackie Verna and mohomed
And also we are thank full for both seen and unseen stuff who have made our experience at the hotel truly memorable

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank shamila r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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