We loved the food and we were served by the lovely Seruwaia who was there to help us. We loved the taste of food and the friendly service. From getting off the car port area to entering the building the service and smile was top notch Thank you Holiday Inn
Dearest Luisa,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.
Warmest regards,
General Manager.
A very lovely meal served by Seruaia very excellent service and the staff are very friendly
Would definitely recommend Holiday Inn very very excellent food option so many delicious and healthy varities to chose from not forgetting the drinks were very delicious and sooo beautiful
Thank you Holiday Inn
Dear Apisalome,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
We are especially glad that you enjoyed the range of food options we have available to offer.
We strive to offer a range of amenities and facilities that cater to our guests' needs, and it is fantastic to know that we hit the mark for you.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.
Warmest regards,
General Manager.
Held workshop this week.
Recommend Lucy- hearing concerns of attendees about no vegetarian options, we were pleasantly surprise that she went out of her way to provide Vegetarian food options without being prompted. Thank you Lucy for great service.
Dear Katrina,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
We strive to offer a range of amenities and facilities that cater to our guests' needs, and it is fantastic to know that we hit the mark for you.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with Lucy our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.
Warmest regards,
General Manager.
We express our heartfelt gratitude to the hotel staff for their remarkable service. The housekeeping team, including Mah, Adi, and Lavinia, has been instrumental in ensuring our stay was comfortable and enjoyable. We also appreciate the front staff Ane Litia and Shanon security-Dan .and special thanks to villame.saki and peni dining team, especiallyVejlnia, Losana, lanieta
for their professionalism and warmth.
Adesh ( IT department your always wonderful taking care of us
. We acknowledge the tireless efforts of all staff members, special thanks for Jackie Verna and mohomed
And also we are thank full for both seen and unseen stuff who have made our experience at the hotel truly memorable
Forced to stay here as Suva was busy on 6-8 June
Clearly the last rooms in the village as we paid a thousand dollars a night. However there was no other option I simply had to be present in Suva.
It all started on arrival at 4.45pm the thousand dollar room was not ready, incredible really but true. On arrival into the room a topics 2-3 star room a double bed (not king or queen) and three 330ml bottles of water for a business proclaiming their environment practices. Plugging in a laptop and the plate on the power points fell off the wall. There is no gym in the thousand dollar a night hotel but there is one next door at an equally aged hotel. Apparently managed by the same management but no one knows how the gym keys work .. hotel one blaming hotel two. The hallways are aged, patched carpet stains and chipped frames. Then the next morning after a gym session I couldn’t enter my room. It took 30 minutes for three maintenance to work out what was wrong and how to fix it. At this point I was expecting to see basil fawlty appear, he seemed more organised. Needless to say the thousand dollar a night hotel rendered me late for my meeting that I came to Suva for. Then the front doors were out of action, no apology signs people waving hands in from like tests due to lack of management communication
On departure I was waiting in the queue yep it’s a queue up to get out hotel and the reception allowed other guests to push in there is no control or hospitality professionalism.
Could it get worse yep of course Driving out on departure they had the whole carpark blocked off with cones. By this stage I was over IHG and just drove overtop of them
It’s an old 60s 70s build and showing it. Be aware of the prices. Management will reply with the standard response but avoid this place quest much better
Dear OutdoorAdventures_70,
Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Suva. We genuinely appreciate your detailed review, which helps us improve in relevant areas.
Firstly, we acknowledge the unique circumstances of your visit during a busy period in Suva.
During this time, to accommodate guest inquiries, we offered rates lower than the market Best Flexible Rate for late arrivals. It seems your booking was for a twin room; all our twin rooms are double/doubles, with an option to connect to a Queen room. Our hotel offers a range of room types, including suites, kings, and queens. We could not find any instances of guests paying a thousand dollars for a twin room during the dates you mentioned. Additionally, we did not receive any reports of power socket plates falling off. We regret any frustration this may have caused and are re-inspecting to identify and rectify any such issue.
In guest rooms, our commitment to environmental sustainability includes utilizing digital platforms for all guest room information and communication, providing bulk amenities, and offering water stations in public areas for guests to refill their bottles, thereby reducing single-use plastic. We also continue to offer complimentary bottled water in guest rooms and are working towards more sustainable solutions. Additionally, the hotel provides guests the option to participate in IHG’s ‘Greener Stay’ program, allowing them to support the environment and earn reward points in return.
Regarding gym access, we have a shared arrangement with our neighbouring property. Gym keys are provided at our reception, and while we understand the inconvenience of carrying an additional key, we are actively seeking ways to streamline this process for our guests. We apologize for the difficulties you faced with accessing both the gym and your room.
During peak times, the front door is managed to ensure in-house guests and customers with reservations are attended to promptly. This information is updated daily on our digital screens. We appreciate your feedback on this matter and will improve communication to enhance the guest experience.
We are sincerely sorry for the wait during your checkout and any perceived lack of professionalism. We offer night-before settlement and express checkout options to expedite this process. Unfortunately, if guests don’t opt for night-before settlement and express checkout, manual checkout at the counter is necessary. We will review our procedures to better manage this in the future.
The traffic control cones in the car park during peak hours are in place to ensure the safety of our guests and to manage entry and exit to the busy street effectively. We apologize if this caused you any inconvenience.
We adhere to strict guest privacy policies and always aim to respond factually and respectfully in public forums. As such, the hotel follows standard response protocols to safeguard guest information.
We deeply regret that your stay did not meet expectations and invite you to contact us directly so we can address your concerns and work towards a resolution. We hope to have the opportunity to provide you with our “true hospitality”.
With best wishes,
General Manager.
