We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
OutdoorAdventures_70
Amman, Jordan

Average and incredibly expensive

2.0 of 5 bubblesReviewed 9 Jun 2024via mobile
Forced to stay here as Suva was busy on 6-8 June

Clearly the last rooms in the village as we paid a thousand dollars a night. However there was no other option I simply had to be present in Suva.

It all started on arrival at 4.45pm the thousand dollar room was not ready, incredible really but true. On arrival into the room a topics 2-3 star room a double bed (not king or queen) and three 330ml bottles of water for a business proclaiming their environment practices. Plugging in a laptop and the plate on the power points fell off the wall. There is no gym in the thousand dollar a night hotel but there is one next door at an equally aged hotel. Apparently managed by the same management but no one knows how the gym keys work .. hotel one blaming hotel two. The hallways are aged, patched carpet stains and chipped frames. Then the next morning after a gym session I couldn’t enter my room. It took 30 minutes for three maintenance to work out what was wrong and how to fix it. At this point I was expecting to see basil fawlty appear, he seemed more organised. Needless to say the thousand dollar a night hotel rendered me late for my meeting that I came to Suva for. Then the front doors were out of action, no apology signs people waving hands in from like tests due to lack of management communication

On departure I was waiting in the queue yep it’s a queue up to get out hotel and the reception allowed other guests to push in there is no control or hospitality professionalism.

Could it get worse yep of course Driving out on departure they had the whole carpark blocked off with cones. By this stage I was over IHG and just drove overtop of them

It’s an old 60s 70s build and showing it. Be aware of the prices. Management will reply with the standard response but avoid this place quest much better
Date of stay: June 2024
Trip type: Travelled on business
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, an IHG hotel, responded to this review
Responded 10 Jun 2024
Dear OutdoorAdventures_70,

Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Suva. We genuinely appreciate your detailed review, which helps us improve in relevant areas.

Firstly, we acknowledge the unique circumstances of your visit during a busy period in Suva.

During this time, to accommodate guest inquiries, we offered rates lower than the market Best Flexible Rate for late arrivals. It seems your booking was for a twin room; all our twin rooms are double/doubles, with an option to connect to a Queen room. Our hotel offers a range of room types, including suites, kings, and queens. We could not find any instances of guests paying a thousand dollars for a twin room during the dates you mentioned. Additionally, we did not receive any reports of power socket plates falling off. We regret any frustration this may have caused and are re-inspecting to identify and rectify any such issue.

In guest rooms, our commitment to environmental sustainability includes utilizing digital platforms for all guest room information and communication, providing bulk amenities, and offering water stations in public areas for guests to refill their bottles, thereby reducing single-use plastic. We also continue to offer complimentary bottled water in guest rooms and are working towards more sustainable solutions. Additionally, the hotel provides guests the option to participate in IHG’s ‘Greener Stay’ program, allowing them to support the environment and earn reward points in return.

Regarding gym access, we have a shared arrangement with our neighbouring property. Gym keys are provided at our reception, and while we understand the inconvenience of carrying an additional key, we are actively seeking ways to streamline this process for our guests. We apologize for the difficulties you faced with accessing both the gym and your room.

During peak times, the front door is managed to ensure in-house guests and customers with reservations are attended to promptly. This information is updated daily on our digital screens. We appreciate your feedback on this matter and will improve communication to enhance the guest experience.

We are sincerely sorry for the wait during your checkout and any perceived lack of professionalism. We offer night-before settlement and express checkout options to expedite this process. Unfortunately, if guests don’t opt for night-before settlement and express checkout, manual checkout at the counter is necessary. We will review our procedures to better manage this in the future.

The traffic control cones in the car park during peak hours are in place to ensure the safety of our guests and to manage entry and exit to the busy street effectively. We apologize if this caused you any inconvenience.

We adhere to strict guest privacy policies and always aim to respond factually and respectfully in public forums. As such, the hotel follows standard response protocols to safeguard guest information.

We deeply regret that your stay did not meet expectations and invite you to contact us directly so we can address your concerns and work towards a resolution. We hope to have the opportunity to provide you with our “true hospitality”.

With best wishes,
General Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$486
Save more with IHG One Rewards
  • Expedia.com
  • Vio.com
    $465
  • Booking.com
    $499
0.2 km from Holiday Inn Suva, an IHG hotel
Free Wifi
Free parking
$249
  • Hotels.com
    $268
  • Vio.com
    $199
  • StayForLong
0.7 km from Holiday Inn Suva, an IHG hotel
Free parking
Airport transportation
$146
  • Agoda.com
    $120
  • eDreams
    $146
  • ZenHotels.com
1.9 km from Holiday Inn Suva, an IHG hotel
Free Wifi
Free parking
$164
Fully refundable
Go to your Happy Price
  • Hotels.com
    $153
  • Vio.com
    $133
  • StayForLong
0.7 km from Holiday Inn Suva, an IHG hotel
Free parking
Pool
$281
  • Trip.com
    $329
  • Vio.com
    $257
  • Hotels.com
    $291
0.4 km from Holiday Inn Suva, an IHG hotel
Free Wifi
Free parking
$60
Fully refundable
No prepayment needed
  • Priceline
    $60
  • Agoda.com
    $61
1.5 km from Holiday Inn Suva, an IHG hotel
The entrance to the property. Opposite the Colo-i-Suva Police Post
$65
Fully refundable
  • Trip.com
    $76
  • Vio.com
    $59
  • Priceline
    $75
9.8 km from Holiday Inn Suva, an IHG hotel
Free Wifi
Free parking
Two Bedroom Apartment (Newly Renovated)
$192
  • Trip.com
    $184
  • Vio.com
    $133
  • Hotels.com
    $175
0.5 km from Holiday Inn Suva, an IHG hotel
Free parking
Pool
Queen room with balcony
$89
No prepayment needed
  • Priceline
    $89
  • Hotels.com
    $81
  • Vio.com
    $83
6.1 km from Holiday Inn Suva, an IHG hotel
Restaurant
  • Hotels.com
    $126
  • Expedia.com
    $124
  • Agoda.com
    $132
0.4 km from Holiday Inn Suva, an IHG hotel
Free parking
Restaurant
View more hotels in Suva
Reviews (847)
Filter reviews
850 results
Traveller rating
408
290
91
43
18
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
408
290
91
43
18
Show reviews that mention
All reviews pizza pool area comfortable rooms convenient location breakfast buffet vinaka vakalevu enjoyed my stay stayed here for nights business trip government buildings grand pacific fiji sirocco porter conference capital australia
Selected filters
Filter
Updating list...
56 - 61 of 850 reviews
Reviewed 26 May 2024 via mobile

My trip to this hotel is always amazing . Nemia was extremely helpful and a blessing . I always feel welcomed and at home while I’m here. The hotel is centrally located and within walking distance to most attractions downtown . I truly wish that I could bring my family here for this experience .

Date of stay: May 2024
Trip type: Travelled on business
Thank Corey B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, an IHG hotel, responded to this reviewResponded 3 June 2024

Dear Corey,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2024

The staff Immediately made me feel welcome and at ease from the moment I checked in. Nemia went above and beyond with 5 star treatment. Thank you to the team for making me feel safe and at home- I'll be back soon!

The huge sports LED screen as well as the band made for a fun Friday night.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank erinlI3365JC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, an IHG hotel, responded to this reviewResponded 3 June 2024

Dear Erin,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
]. We strive to offer a range of amenities and facilities that cater to our guests' needs, and it is fantastic to know that we hit the mark for you.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with Nemia our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

Dear Lucy Kolinisau,
We had been greeted by your smiling faces and with complement of the the services you had provided us. We are grateful and appreciated ur service. Keep up with your great work and services. I recommend her service to anyone visiting Holiday Inn

Date of stay: May 2024
Trip type: Travelled on business
Thank sole t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, an IHG hotel, responded to this reviewResponded 20 May 2024

Dear Guest,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

We had our leadership development workshop at your hotel and was served by Lucy Kolinisau. She greeted us with a smile and was very accomodative. Her customer skills was excellent in terms of assisting us in catering and also attended us to our tables. Thank you Lucy Kolinisau for the warmth welcome and excellent waitress.
The morning tea was prepared on time

Date of stay: May 2024
Trip type: Travelled on business
Thank Melaia T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, an IHG hotel, responded to this reviewResponded 20 May 2024

Dear Guest,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

Grateful for the service provided by Ms Lucy Kolinisau. Keep up with the tremendous service. Well done 👏👏👏👏👏and I would recommend to anyone to request for her service when visiting Holiday Inn. I would say a 10 /10 satisfactory. 👏👏👏👏👏

Date of stay: May 2024
Trip type: Travelled on business
Thank Jona R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Suva, Owner at Holiday Inn Suva, an IHG hotel, responded to this reviewResponded 20 May 2024

Dear Jona,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.
Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with Lucy and the entire team, as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews