Name: One of it's kind ❤️
Item: Holiday Inn Suva, an IHG hotel
Rating: 5
Author: Vj kumar chetty C

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All reviews pizza pool area comfortable rooms convenient location breakfast buffet vinaka vakalevu enjoyed my stay stayed here for nights business trip government buildings grand pacific fiji sirocco porter conference capital australia

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FongSmith22

31

Reviewed 16 January 2024

Need Improvement on Room Service & Home Land Security

Room service was pathetic. Food order became a blaming game between the chef and the receptionist on duty. The standard of the Holiday Inn has dropped compared to our previous stay. F&B Manager, Luisa was so bubbly & friendly took her time to sit and discuss the issue and came back with a quick and positive response. However, Duty Manager, Leia was so amazing. She sure knows her role as boss and we both were assured they would improve on our next check in which is soon. Hopefully the bacon would be more crispy!!! Porter he was great he offered to mix me kava despite the joke. As for the pool that cooled off our mood before we checked out late complimentary of the Hotel. Awesome customer care and making every guest feel welcome starting from the door to the time we checked out. Wasn't happy with the Homeland securities. Don't they know how to smile & greet guests? They are better off inside the complex then standing like statues when it comes to local check in.

Room tip: Room service needs to improve especially when you never know who your guest is and how hungry they are.

Date of stay: December 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,
Thank you for sharing your feedback about your recent stay at our hotel. . We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us.
At our hotel, we strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable stay. We deeply regret that we fell short of meeting your expectations, and we take your concerns seriously. Please know that your feedback is invaluable to us as it helps us identify areas for improvement and make necessary changes.

On a positive note we are happy to learn that you were accorded the services you required with Luisa and Leia during your stay, and we do look forward to seeing you back here at the hotel soon.
Your review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your words with our entire team, as they will undoubtedly be encouraged by your appreciation and concerns.

Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Please feel free to contact me directly for any questions or concerns.

Warmest regards,
General Manager.

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Sanjesh N

1

Reviewed 15 January 2024

Ideal for family/friends

Great buffet breakfast. Location is everything as its so close to all the other nearby facilities including shops. museum , gardens etc. I would recommend staying at this place when going to suva as we did when we were travelling around the island.

Date of stay: December 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Sanjesh,

We are delighted to learn that you enjoyed the buffet breakfast during your stay. Thank you for sharing your positive feedback and ratings, and we are thrilled to hear that you had a wonderful experience.
It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.

Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.

Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

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Tom P

1

Reviewed 17 December 2023

Great stay

Amazing stay. Would like to thank the bar, reception and housekeeping staff for their awesome hospitality and keeping the drinks flowing for us haha, special mention to Masi. Can’t wait to come back!!

Date of stay: November 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Tom,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience. It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.

Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, especially to Masi as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

robin H

69

Reviewed 15 December 2023

Friendly staff

The place was full so privacy and quite you won’t find here, but it’s good to see its busy. Few issues I found during my stay. Our first breakfast was a bit slow in service, perhaps a change especially if you know that breakfast is busy during a full house there’s lots of staff present but slow pace. Tables were not set and clear even dirty plates was on the buffet. Everyday is almost the same except 2 days we had service was fast. One waitress in particular was Seru fantastic. Lunch we watched the mynar birds eating left over pizza on the pool side tables. That’s the only issues I found the staffing and allocations in the restaurant. Front Desk and porters were amazing especially Salanieta and the porter tall handsome guy I forgot his name the both were 10/10Thank you. Kevin Head Chef awesome work. Petero and Nemani in restaurant. Will be back again

Room tip: Avoid staying in busy period

Date of stay: November 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Robyn,

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us.

At our hotel, we strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable stay. We deeply regret that we fell short of meeting your expectations, and we take your concerns seriously. Please know that your feedback is invaluable to us as it helps us identify areas for improvement and make necessary changes.

On a lighter note, your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your feedback with our entire team, as they will undoubtedly be encouraged by your constructive feedback. We will also share your favorable impression with staff members mentioned here.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Adriana-Ajay

Sydney, Australia

2

Reviewed 13 December 2023

The best place to stay in Suva, great staff, great pool, good food, nice rooms and fairly priced

The staff are amazing with their customer services, I would like to particularly thank Masi for doing a great job when ever we come to the Holiday Inn his amazing customer service and a great smile just warms your heart 😊 this was our 4th stay at the holiday inn and each stay has been great 🥇
Highly recommend Holiday Inn to anyone looking for a great stay and enjoy the warmly Bula service & Smiles 🇫🇯

Room tip: Be nice to everyone

Date of stay: November 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Adriana,

Its always a pleasure to welcome returnee's at our hotel. Thank you for choosing Holiday as home away from home. Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.

Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication. It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay.

Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, especially to Masi mentioned here as they will undoubtedly be encouraged by your appreciation.
Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.

Warmest regards,
General Manager.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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