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fng05p4af2

Annual vacation

4.0 of 5 bubblesReviewed 17 Aug 2024
Great place to stay for a short break. Very friendly staff and they do their best to keep you entertained the whole day. Good selection of food and the menu changes daily.
Date of stay: August 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this review
Responded 25 Aug 2024
Bula,

Thank you for choosing us for your annual vacation! We're pleased to hear that you enjoyed your stay and appreciated the efforts of our friendly staff to keep you entertained. It's great to know that you enjoyed the variety of our daily-changing menu as well.

We hope to welcome you back for another relaxing break soon!

Vinaka,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 August 2024

Great place, and everyone was extremely humble & welcoming !

It is noticeable that the staff works hard to make sure you are well taken care of !

All staff including administrative, porters, food, housekeeping, outdoor activities, and landscaping deserve recognition !

Try the lamb for dinner !

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LongYaatra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this reviewResponded 26 August 2024

Bula,

Thank you for your kind words! We’re thrilled that you found our resort welcoming and family-friendly. It's heartening to hear that our staff across all departments made your stay enjoyable. We’ll be sure to pass on your recognition to everyone who contributed to your experience.

And yes, the lamb is a favorite! We're glad you enjoyed it.

We look forward to your next visit!

Vinaka,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2024


We enjoyed our peaceful stay here very much. All the staff are lovely and helpful. Our room was nice and spacious and clean, although dated. I gave it 4 stars because there is little place to hang towels ( I would have given it 4.5 stars otherwise) and there is no wifi in the rooms. Nevertheless, we got by.

Previous poor reviews about the service I found to be unfounded. I truly could not fault the service at every level, from the reception, check-in, restaurant, and poolside, and the activities crew, massage ladies, ice cream shop lady and the housekeeping staff. The staff work hard to provide good service to the guests and with a smile always. Thank you to Viola, Loumea, Dan, Sammy, Frances and all those who we met but whose names I unfortuately didn't ask.

The resort is very much geared towards families and is very down to earth. The reef is practically on our doorstep. We spent our stay here mostly by the pool or on our veranda. I feel it is value for money and I would come back with the rest of the family for our next Fiji holiday.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SueD2234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this reviewResponded 12 August 2024

Bula!

Thank you for sharing your positive experience. We’re delighted you had a relaxing stay and appreciated the service from our staff. Your feedback on towel hooks and Wi-Fi will be noted for future improvements. We look forward to welcoming you and your family back for another memorable holiday!

Vinaka!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2024

Excellent resort for the value of money. Bungalows are fantastic. Very clean the one we stayed in. Was newly updated. Great people great service great food. Will definitely come back.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bajy2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this reviewResponded 12 August 2024

Bula!

Thank you for your kind words! We’re thrilled to hear you enjoyed the bungalows, cleanliness, and service. We look forward to welcoming you back for another fantastic stay!

Vinaka!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2024

I have never written a bad review before!
We have been here three times.. it's been getting worse each time.

This time on the first night I woke up COVERED IN BED BUG BITES.. I turned on the light and saw/squashed baby ones.. then found a big one on me so took it to reception (6am) the lady was nice & took photos of the bug & said I'd have to wait for reservation person to arrive, but to prepare my bags to move rooms

** the reservations lady told me it was a traveling bug because the people in the room before me didn't complain!???
Then offered me the same kind of room but close to the noisy bar because it was the last room.
(If anyone has had bedbugs bites before they would understand that the sake room type would not help sleeping) so I said I would have to find other accommodation. They seemed to take pride in telling me multiple times: IF YOU LEAVE YOU WONT GET A REFUND!!!

I'm a solo parent & solo budget; this was a holiday with my daughter.. and it ended up costing me a fortune & I WAS VERY ITCHY.. (bites on feet, ankles, knees, arms, hands, face, eyelid, stomach)

I wrote to management and kindly asked that they would consider returning the nzd$390 for the two nights we didnt use.
They responded saying they would get back to me within 12hrs
This was over a week ago .. and I've since written to them again with ZERO RESPONSE.

I'm completely disappointed and disgusted that they would not even consider my situation & the horrible way they tried to make me feel guilty for THEIR BEDBUGS

Room tip: BED BUGS!!!! & BAD MANAGEMENT... THE GENERAL STAFF ARE LOVELY!!! THIS IS NOT THEIR FAULT
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Virginia C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this reviewResponded 26 August 2024

Bula,

Thank you for bringing this to our attention. After thorough inspection and review, we can confirm that this is the first report of a bed bug issue in this room. There have been no prior complaints related to bed bugs in this room or any other. Additionally, please note that all our rooms are furnished with new mattresses.

Your feedback has been noted, and we are reviewing our procedures to ensure the continued comfort of our guests.

Vinaka,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2024

Great location, the staff was super helpful and friendly. We loved our location and used Tour Managers to help plan our stay. Everything worked out perfectly!!

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 7qhcmsyl4b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this reviewResponded 12 August 2024

Bula!

We're delighted to hear that you had a wonderful first visit to Fiji and enjoyed our location and staff. It’s great that the Tour Managers helped make your stay perfect. We look forward to welcoming you back!

Vinaka!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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