Great location, the staff was super helpful and friendly. We loved our location and used Tour Managers to help plan our stay. Everything worked out perfectly!!
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Virginia C
WORST EXPERIENCE EVER! & BED BUGS!!!!
Review of Fiji Hideaway Resort & Spa
Reviewed 2 Aug 2024
I have never written a bad review before!
We have been here three times.. it's been getting worse each time.
This time on the first night I woke up COVERED IN BED BUG BITES.. I turned on the light and saw/squashed baby ones.. then found a big one on me so took it to reception (6am) the lady was nice & took photos of the bug & said I'd have to wait for reservation person to arrive, but to prepare my bags to move rooms
** the reservations lady told me it was a traveling bug because the people in the room before me didn't complain!???
Then offered me the same kind of room but close to the noisy bar because it was the last room.
(If anyone has had bedbugs bites before they would understand that the sake room type would not help sleeping) so I said I would have to find other accommodation. They seemed to take pride in telling me multiple times: IF YOU LEAVE YOU WONT GET A REFUND!!!
I'm a solo parent & solo budget; this was a holiday with my daughter.. and it ended up costing me a fortune & I WAS VERY ITCHY.. (bites on feet, ankles, knees, arms, hands, face, eyelid, stomach)
I wrote to management and kindly asked that they would consider returning the nzd$390 for the two nights we didnt use.
They responded saying they would get back to me within 12hrs
This was over a week ago .. and I've since written to them again with ZERO RESPONSE.
I'm completely disappointed and disgusted that they would not even consider my situation & the horrible way they tried to make me feel guilty for THEIR BEDBUGS
Date of stay: June 2024We have been here three times.. it's been getting worse each time.
This time on the first night I woke up COVERED IN BED BUG BITES.. I turned on the light and saw/squashed baby ones.. then found a big one on me so took it to reception (6am) the lady was nice & took photos of the bug & said I'd have to wait for reservation person to arrive, but to prepare my bags to move rooms
** the reservations lady told me it was a traveling bug because the people in the room before me didn't complain!???
Then offered me the same kind of room but close to the noisy bar because it was the last room.
(If anyone has had bedbugs bites before they would understand that the sake room type would not help sleeping) so I said I would have to find other accommodation. They seemed to take pride in telling me multiple times: IF YOU LEAVE YOU WONT GET A REFUND!!!
I'm a solo parent & solo budget; this was a holiday with my daughter.. and it ended up costing me a fortune & I WAS VERY ITCHY.. (bites on feet, ankles, knees, arms, hands, face, eyelid, stomach)
I wrote to management and kindly asked that they would consider returning the nzd$390 for the two nights we didnt use.
They responded saying they would get back to me within 12hrs
This was over a week ago .. and I've since written to them again with ZERO RESPONSE.
I'm completely disappointed and disgusted that they would not even consider my situation & the horrible way they tried to make me feel guilty for THEIR BEDBUGS
Room Tip: BED BUGS!!!! & BAD MANAGEMENT...
THE GENERAL STAFF ARE LOVELY!!! THIS IS NOT THEIR FAULT
Trip type: Travelled with familyValue
Location
Cleanliness
Service
Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this review
Responded 25 Aug 2024
Bula,
Thank you for bringing this to our attention. After thorough inspection and review, we can confirm that this is the first report of a bed bug issue in this room. There have been no prior complaints related to bed bugs in this room or any other. Additionally, please note that all our rooms are furnished with new mattresses.
Your feedback has been noted, and we are reviewing our procedures to ensure the continued comfort of our guests.
Vinaka,
Thank you for bringing this to our attention. After thorough inspection and review, we can confirm that this is the first report of a bed bug issue in this room. There have been no prior complaints related to bed bugs in this room or any other. Additionally, please note that all our rooms are furnished with new mattresses.
Your feedback has been noted, and we are reviewing our procedures to ensure the continued comfort of our guests.
Vinaka,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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7qhcmsyl4b
Toledo, Washington
1
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this reviewResponded 12 August 2024
Bula!
We're delighted to hear that you had a wonderful first visit to Fiji and enjoyed our location and staff. It’s great that the Tour Managers helped make your stay perfect. We look forward to welcoming you back!
Vinaka!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
johngW8641OV
54
via mobile 
We booked a beach Bure almost right at the end of the complex. Everything was good in the room, but the bathroom left a lot to be desired. The back of the bathroom door was absolutely filthy from hand prints and had not been cleaned for a long time. The shower taps were leaking and had dirty brown stains going down the wall. There was a large section of paintwork falling off the wall outside above the outside bath. The entry door striker plate had been built out by about 10mm and not painted to match. Considering the amount we paid, one would have expected basic maintenance to be done.
Room tip: Staff were great, very helpful.
Date of stay: June 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this reviewResponded 12 August 2024
Bula,
Thank you for sharing your feedback. We apologize for the issues you encountered with the bathroom and maintenance. Your comments are valuable, and we will address these concerns with our team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to better serve you in the future.
Vinaka!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
robertjdunham
Wellington, Australia
1
Bula. First time in Fiji. Didn't have any prior expectations. The staff and team were amazing, friendly and typically warm in the famous Fijian way. Vinaka.
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this reviewResponded 30 July 2024
Bula!
Thank you for sharing your experience. We're delighted to hear that your first time in Fiji was enjoyable and that our staff's friendliness and warmth made a positive impression. We look forward to welcoming you back for another memorable stay. Vinaka!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Steven68686868
Suva, Fiji
11
I would suggest a better description of the room and view locations so customers choose the right one to begin with.
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this reviewResponded 23 July 2024
Bula!
Thank you for your valuable suggestion. We appreciate your feedback and will work on providing a more detailed description of our rooms and view locations to help guests make informed choices. Your input is important to us as we strive to enhance our guests' experiences. Vinaka!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Snowbear110
England, United Kingdom
234
via mobile 
This is a very friendly resort with welcoming staff and a nice atmosphere. The huts that you stay in are a reasonable size and there is a bath and shower outside in your own little outside part but there is one inside too. The swimming pool is quite cold and we didn't end up going in it on our 2 night stay because of the temperature even though we wanted to. However, for the area it is quite good value but could do with an upgrade. Overall, this is a very nice place.
Room tip: The coast is pretty but less so at low tide and the sand isn't white, meaning the sea isn't turquoise and beautiful.
Date of stay: July 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yatule Team , Owner at Fiji Hideaway Resort & Spa, responded to this reviewResponded 23 July 2024
Bula!
Thank you for your feedback and kind words about our friendly staff and welcoming atmosphere. We're pleased to hear you enjoyed the unique features of our huts. We appreciate your comments regarding the swimming pool temperature and the need for upgrades, as they help us improve our services. We're glad you found good value in your stay and look forward to welcoming you back in the future. Vinaka!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC