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Mark H
Sydney, Australia

Resort Manager Bad Attitude

Review of Gecko's Resort
1.0 of 5 bubblesReviewed 5 weeks agovia mobile
So we arrived prior to check in… not a problem. Receptionist told us room would be ready in 5 minutes. That 5 minutes turned out to be 1 & 1/2 hour wait. Upon going to room a smell of sewerage was noticed. Depending on the wind direction this can be quite strong. The resort is very run down and is in urgent need of renovation. We were told at check in that if we wanted to dine in restaurant on Tues, Fri or Sunday we need to book as it gets busy with patrons from outside the resort. We made a reservation for 7pm . As it was busy we arrived at 6.35pm and ordered at 6.45pm. Cocktails took half an hour to arrive after asking for them where they were. At 8pm I asked where our meals were and the response was that there was a large table before us. I might add this large table was NOT house guests they were from the Shangri La. House guest don’t have priority over outside guests. Restaurant closes at 8pm. 1 meal came at 8.14pm the other at 8.25pm… The restaurant is focused on guests staying at other resorts…. Why? not sure seems odd! I asked to speak with the Resort Manager 7 times over the course of the evening. She was either too scared to talk with me or didn’t give a damn. Later in evening when restaurant was closed I saw a lady that looked like the manager and asked her if indeed she was, she said yes. I found her to be dismissive, unprofessional and instead of apologizing just made excuses. Our stay was now not about the restaurant but purely down to the fact that the resort manger’s lack of interest in us. Had she come to talk to us without hiding in the kitchen all night she could have alleviated us wanting to check out earlier and there would not have been the angst and frustration. She is simply not fit for the position. I advised her that we would be checking out the next day cutting or stay short by 4 days. And that I wanted a refund for those 4 days. She made all these excuses that she couldn’t refund I advised her that we would indeed be checking out tomorrow and that I expected a refund. Upon checking out we were refunded and we went back to the glorious, professional and friendly Bedarra Beach Inn where we were “welcomed home”
Date of stay: May 2024
Room Tip: Stay elsewhere
Trip type: Travelled as a couple
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1 - 6 of 451 reviews
Reviewed 7 January 2024

Stayed in a one bedroom appartment. The room was basic but functional, but what let this hotel down was the paper thin walls between the rooms. There was a family next door with noisy children and we had to knock on at midnight to ask them to keep the noise down. The restaurant staff were surly, although the night security guard was really friendly.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Odyssey34789262052
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2024

We enjoyed our stay at Gecko's Resort.

The resort is in a nice location, is well maintained, and does not look dated.

The waitress in the restaurant was very nice and the pool and a room with a pool table are nearby.

The gift shop had a nice selection of hand made crafts.

Most importantly, our room at the resort was clean and had a working safe - something that is very important for securing valuables and passports when traveling internationally.

We appreciated having access to a working safe as many of the safes in other resorts and hotels in Fiji were broken or missing.

We would highly recommend Gecko's Resort to others traveling to Fiji.

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank michaellS5926CP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2023

Just passed through as a diner in the restaurant with the family. Clean environment, friendly staff and reasonable food. We reviewed the bill the following day to find the amount charged was higher than on the menu by about $25fj. This was brought to the attention of Geckos (via email) who said they were currently updating the website to the new prices and that we could get a payment differential credit next time we came, but did not offer a refund. Lack of transparency with pricing made this pretty expensive $175fj for 3 people for mid range dining. Daughter enjoyed playing pool though. Breakfast menu looks pretty good (if prices are correct) so might give them a second chance heading home.

Room tip: We were charged more than the menu prices - may want to check before ordering.
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Bruce H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2023 via mobile

We visited geckos restaurant for dinner while staying at the Shangri La for something different
The food was great and reasonably priced. The staff were friendly and cheerful and made the overall experience worth going. I would recommend a visit if you are getting tired of resort food.

Date of stay: September 2023
Trip type: Travelled with family
Thank mcg1978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2023

Stayed for 4 nights catching up with family and friends. We had a great relaxing time. Staff are beautiful and so friendly , Food was great as was the fire show . Rooms are big , bed was comfortable and all you need for a comfortable stay . If you are expecting a flash 5 star resort this is not the place for you , but if you are after somewhere where you are acknowledge by your name and greeted with a warm smile and a hug this is the place for you . Would stay again thank you to all .
Inge and Mick

Room tip: 2 swimming pools plenty of lounge chairs
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank inge60_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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