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hinuera
Taupo District, New Zealand

Mixed bag

Review of Gecko's Resort
3.0 of 5 bubblesReviewed 3 Oct 2023
Just passed through as a diner in the restaurant with the family. Clean environment, friendly staff and reasonable food. We reviewed the bill the following day to find the amount charged was higher than on the menu by about $25fj. This was brought to the attention of Geckos (via email) who said they were currently updating the website to the new prices and that we could get a payment differential credit next time we came, but did not offer a refund. Lack of transparency with pricing made this pretty expensive $175fj for 3 people for mid range dining. Daughter enjoyed playing pool though. Breakfast menu looks pretty good (if prices are correct) so might give them a second chance heading home.
Date of stay: October 2023
Room Tip: We were charged more than the menu prices - may want to check before ordering.
Trip type: Travelled with family
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Reviews (451)
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Traveller rating
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4 - 9 of 451 reviews
Reviewed 21 September 2023 via mobile

We visited geckos restaurant for dinner while staying at the Shangri La for something different
The food was great and reasonably priced. The staff were friendly and cheerful and made the overall experience worth going. I would recommend a visit if you are getting tired of resort food.

Date of stay: September 2023
Trip type: Travelled with family
Thank mcg1978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2023

Stayed for 4 nights catching up with family and friends. We had a great relaxing time. Staff are beautiful and so friendly , Food was great as was the fire show . Rooms are big , bed was comfortable and all you need for a comfortable stay . If you are expecting a flash 5 star resort this is not the place for you , but if you are after somewhere where you are acknowledge by your name and greeted with a warm smile and a hug this is the place for you . Would stay again thank you to all .
Inge and Mick

Room tip: 2 swimming pools plenty of lounge chairs
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank inge60_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 September 2023

Great no frills resort for inexpensive price. Really sweet staff. Wifi is not great. Resort is probably overstating things but it is a very nice easy place to be. I am happy to be here. We spent the day shopping in Situka and the morning at the national park. Yesterday we went to the shangri la and enjoyed their beach and had lunch. For the price I would stay here again but be aware it is not on the beach, walls are thin, beds are hard. For two night it was perfect.

Room tip: It can be loud be aware of your neighbors and be kind in the early mornings.
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank h0llyhb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 August 2023 via mobile

Great resort. Good size rooms . 2 pools, gym, guess tv room, restaurant , bar, pool table etc
The staff were amazing. Could not fault them. Friendly kind helpful. Makes your stay especially when a solo traveler. Reception staff the best as were kitchen and room cleaners. All amazing. All need a good pay rise! 🏝🍹😃😎Thanks for making my stay one of the best had xx🤗

Date of stay: August 2023
Trip type: Travelled solo
Thank funchick37
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2023

Location - close to the Shangri-La as we were here for a wedding.
We did come in late - this was because our flight was delayed, they did stay open for us to check us in.
We did have two room books, when I couldn't change the booking online, but figured too late when I should have organised it by contacting the resort directly.
The service of the place was amazing, they were very friendly and quick to sort out any issues.
Food - was decent and fairly well-priced.
The little frogs were super cute at night time they would come out.

Disliked · The beds - were very uncomfortable. Very hard and laying on a rock.
Wifi wasn't connected when you were on the property, you had to get a code for each time and would only last 8 hours.
Shower head there was an issue where it wouldn't hold up. In the other room, the placement of the shower taps was uneven.
Leaving the room locked up - would return to a very strong smell of urine.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank nikihms87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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