Name: Great Experience
Item: InterContinental Fiji Golf Resort & Spa, an IHG Hotel
Rating: 4
Author: kv3h

24 - 29 of 3,871 reviews

Paul G

Reviewed 6 July 2024 via mobile

Very average room

Our second time at the hotel, we have had a very nice time, with the hotel beautiful and the staff friendly. Only gripe has been with the room, where we booked direct through a phone booking and were told we had a Club room with plunge pool, instead we were told we had a lagoon view, which was more like a jungle view at the end of the hotel, that smelled of damp. We tried resolving over the phone before arriving but the call mysteriously drops out every time and none calls back!
We asked to at least be given the club access and this was refused.

Date of stay: July 2024

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Bula Vinaka Paul G

Welcome back and thank you for you for taking the time to pass on your thoughts on your second stay to us via TripAdvisor and we are pleased you have had a nice time here with us, thank you.

As per your discussions with Mere Qereqeretabua, our Front Office Manager today you had not booked a Club Room nor does your written confirmation state this, all bookings made, a confirmation is then sent and you had not booked a Club Room. Mere has been dealing with you so we are usure around no one getting back to you; Mere also offered as goodwill gesture a one day complimentary use in Club. A offer on reduced rate to upgrade if you wish was also extended. Our Housekeeping team also have assisted with the room issue. Mere and Ravikash our Executive Manager will attempt to connect and try to locate you tomorrow to clarify your review.

Thank you again and we appreciate the opportunity to respond.

Vinaka and kind regards,

Lachlan Walker
Portfolio General Manager – FNPF Owned Hotels & Resorts Fiji

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Relax25569254077

Reviewed 5 July 2024

Bees and Honey at The Intercontinental

We are staying at the Fiji Intercontinental at the moment and have had a great stay and have enjoyed the water sports, golf and wonderful hospitality. Our family travels a lot and without a doubt, our hosts here are THE FRIENDLIEST and MOST WELCOMING hosts we have ever met. Interestingly, the highlight has been a little left field - the Beekeeping and Honey making tour run by expert Fijian apiarists and overseen by the Executive pastry chef was incredible. A little bit of science and a lot of culinary art made this one of the best resort activities we have ever experienced. Once we learnt how the bees did their stuff, we were then let into a world of how the honey is put to work in making some very tasty creations. The chef prepared the best “honey inspired high tea” you could imagine. Rolling back to the pool for the sunset was difficult. 10/10 for a Fijian Masterchef afternoon. It’s a must do when you’re here.

Date of stay: June 2024

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Bula Relax25569254077,

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and the unique experiences, especially the Beekeeping and Honey making tour. Your kind words about our hospitality and activities mean a lot to us. We look forward to welcoming you back for more memorable moments!

Vinaka,
Whitney Rounds
Executive Assistant to the Portfolio General Manager

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Getaway35082356886

Reviewed 4 July 2024

Overpriced but Fab beach!

We came here because we had heard great things about the actual beach to be honest. Have been to Fiji 8 times and were so disappointed with this hotel.

The beach was beautiful and thank goodness.

Our first room was overpriced and also the neighbours looked right on to our bed. We had curtains but seriously we wanted to look on to our view the garden and other people’s room.

I complained respectly and we were moved after about 3 hours upstairs( so much better) but then looked into our previous room very funny. Anyway food overpriced especially at the top restaurant and staff seemed so unhappy although all female staff were brilliant. I suspect most of the men working at the hotel were failed rugby players very ignorant.

Anyway I say visit the islands especially Paradise Cove.

Room tip: Don't stay here go to the islands

Date of stay: July 2024

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Bula Getaway35082356886,

Thank you for you for taking the time to pass on your personal thoughts on your stay to us via TripAdvisor.

We do very much appreciate the feedback on our beautiful beach. I understand both our Chef Indrashis and Executive Resort Manager Ravikash, managed to locate you prior to your departure this morning and arranged complimentary lunches to take away. We are very surprised and disappointed to read around your gender based feedback which is most unusual and also your refusal to pay on check out charges that was clarified on your confirmation and on also on check in. Please note the InterContinental Fiji Golf Resort & Spa is proudly locally owned by the Fiji National Provident Fund (FNPF), Fiji’s largest financial institution, FNPF is Fiji’s sole superannuation fund dedicated to securing the future of all Fijians and as always we encourage our guests to provide their feedback.

Thank you again and we appreciate the opportunity to respond.

Vinaka and kind regards,
Lachlan Walker
Portfolio General Manager – FNPF Owned Hotels & Resorts Fiji

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VBeames

Australia

Reviewed 2 July 2024 via mobile

What an experience! 15/10 for service.

We chose this resort for my husband's 50th and had the most amazing time.

The resort caters for adults only and families with children and, has such amazing facilities.

Our stay included the Club and this just added to an amazing experience and stay.

The whole resort was amazing and all staff throughout the resort were wonderful and provided the best hospitality and service we have ever encountered.

A few staff that went above and beyond are below, some names have slipped my memory however all staff need congratulating:
Club:
- Julia (went above and beyond for my husband’s 50th birthday celebrations)
- Narooma
- Simonee
- Lee
- Logan
- Una
- Lodi
- Moses
- Silina
- Delhi
- All other staff

Navu:
- Matthew
- William
- All other staff

Hydro Sports:
- Taylor
- Abo
- Sam
- Jack

Spa, Adult pool, Buggies, Restaurants, Kama Lounge, Lobby
- All staff

Cocktail challenge:
-JT
- Gentleman who blew horn and did touch lighting ceremony (name has slipped my mind). (Also remembered us a couple of days later when assisting with fresh towels for the pool and went out of his way to chat with us)
- All staff

Thank you Intercontinental Fiji xx

Date of stay: June 2024

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Bula VBeames,

Thank you for your fantastic feedback! We're thrilled to hear that you and your husband had an amazing time celebrating his 50th birthday at our resort.

Our team, especially those you mentioned, will be delighted to hear your praise. We strive to provide exceptional service and it’s wonderful to know we succeeded in making your stay memorable.

Thank you for choosing Intercontinental Fiji. We look forward to welcoming you back soon!

Vinaka,
Whitney Rounds
Executive Assistant to the Portfolio General Manager

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Melissa F

Sydney, Australia

Reviewed 16 June 2024

unforgettable holiday

An absolutely unforgettable family holiday in paradise. From the moment we arrived we felt welcomed beyond belief. The property is outstanding, rooms 5 star. restaurants with many choices for our 6 night stay, staff incredible and the best beach snorkelling. The bar was always a great way to start our night watching the fire lighting ceremonies whilst enjoying our cocktail.The Day Spa absolutely 5 star not to mention the facilities to have a beachside massage in a cabana. The property has many activities along with a little gift shop and mini mart for those essentials required. Also a great medical centre if needed. We will deifinitely be returning to this amazing property and highly recommend to anyone wanting a fabulous 5 star break.

Room tip: Pools were fabulous and plenty of chairs for people. A beautiful adults only pool if you feel like a little break from the kids pool.

Date of stay: May 2024

Ask Melissa F about InterContinental Fiji Golf Resort & Spa, an IHG Hotel

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Bula MelissafM9428MW,

Thank you for your wonderful feedback! We're thrilled you had an unforgettable family holiday and enjoyed our property, amenities, and staff. Your recommendation means a lot to us. We look forward to welcoming you back for another fabulous 5-star experience!

Vinaka,
Whitney Rounds
Executive Assistant to the Portfolio General Manager

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