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SK_Kris14
United States

Staff is the highlight

5.0 of 5 bubblesReviewed 18 Mar 2024
***Location - First (and prolly the biggest) hurdle is logistics. The resort is a good hour from the airport. Thankfully once you get past the first 15 mins(city limits), there's barely much traffic and just beautiful vistas. People are very warm.

Airport has money exchange after baggage claim and from recent reviews, good rate and def. way better than offered by the resort(normally the case). Get cash for snorkeling tours, massage sessions and souvenir shopping outside the resort.

Hail a cab outside arrivals. Haggle the price depending on your itinerary. Going rate was 90-120 FJD, with one detour(snack/booze shopping - RB Patel, Nadi market or a gas station convivence store). Got some juice and snacks.
One way vs round trip impacts the final price. Get their whatsapp number for return. We got a gem of a person, PM if you want his contact.

**Check in:
Was offered a welcome drink as soon as you arrive. And the sea shell necklace: )
Walk further down the giant corridor to the check in area.
Arrived early, so naturally the room wasn't ready. They text/call when room's ready.

No lounge access offered. Couldn't add either. Sounded like 'only at the time of booking' option. Or maybe its only for diamonds.

Resort has a no cash policy. They put a hold on your CC at check in for all incidentals including dining(450FJD?/day).
Tip: Skip the rest room on the main level (behind the luggage desk). Its small, hot and not the cleanest. Instead go down one level, to the ones adjacent to Sanasana restaurant. You're welcome :)

**Room
Got upgraded to lagoon access. Beautiful room. Watching goats chilling on the beach on the adjacent island was very entertaining :)
Only improvement - Wish they had more bottles of water in the room, the bottles provided were tiny. Oh well.

Also, the property is sprawling, so taking the golf cart/buggy was a matter of when vs if. And they were easy to hail and fun to ride.

**Breakfast:
Breakfast at Sanasana was one of the highlights. Lots of options and smiles everywhere. Fresh juice was so good. And birds. Many chilling around, doing their thing. Shout out to all the staff.

**Area: (all directions are facing the ocean)
Beautiful beach. Thanks to the tide, you can walk in pretty far(west). Sun's harsh, so sunscreen is a must. To the East, the beach is sprinkled with little massage shacks run by locals. Wish they had restaurants to sample local cuisines.
Massage prices were reasonable compared to west/resort prices(as expected). Think an hour was 50-60FJD. Quality - amateur, 5-6. First session was def. better.
There were also locals operating boat/snorkeling tours. Didn't care much, as the goal was relax on beach trip. Note: the "entrepreneurs" hang out by the edge of the resort canvassing guests. Wasn't too in your face in the beginning, but grows old fast.

**Night - Fire ceremony + live music - enough praised already. Worth every minute.

***Kava ceremony - read a lot about it in the reviews, but missed it during the stay. Not sure if its discontinued or only on certain days. Worked out for the best giving a reason to check out the local market during return.

**Souvenir - checked out a couple of local shops downtown, before heading back to jacks of Fiji for quality.

Overall -
Staff - A+
Location - B+
Housekeeping - A-
Room - A+
Food - A-

Vinaka my Fijian brothers and sisters!
Date of stay: March 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental Fiji, Owner at InterContinental Fiji Golf Resort & Spa, an IHG Hotel, responded to this review
Responded 2 Apr 2024
Bula SK_Kris14,

Thank you for sharing your detailed feedback with us! We're thrilled to hear about your positive experiences during your stay, from the warm hospitality of our staff to the beautiful surroundings. Your insights are invaluable, and we appreciate your suggestions for improvement. We hope to welcome you back soon for another memorable stay!

Vinaka,
Whitney Rounds
Executive PA to the GM
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 11 March 2024

We had a fabulous stay at the Intercontinental Fiji. We booked a king, lagoon view room but were upgraded to a lagoon access. The room was beautiful with a delightful view of the lagoon, an outdoor soaker tub, and easy walkout to the water. The room was well equipped and was one of the largest we've ever had, besides suites. The best thing about this hotel, besides it's gorgeous beach front location, was the staff. The Fijian people are so friendly and helpful, all the time. We quickly learned to be on "Fiji Time" but this did not affect the service at this hotel. We arrived early in the am after our early flight and they got us checked in to a room well ahead of schedule. As a couple we spent most of our time at the adults only pool which was in a great location with plenty of shade. The family pool was also beautiful we just had no need to use it. We had pool service drinks and food from Toba and were able to scan a QR code chair side to have the food delivered. We enjoyed the beach, with a large sandbar and area to explore at low tide. The reef is easily accessible from the beach and the snorkeling is terrific. We also booked the snorkel boat and used the water sports area to book a jet ski tour which was a blast. The food was good. Do not miss Navo restaurant. We had breakfast there every day, coffee waterside was the best (Yes this is included as the free breakfast). We also had two dinners there and they were delicious with excellent service. Toba was our next go to for snacks with a pretty large menu including both ethnic and western meals. Our least favorite venu was the buffet restaurant. It was away from the coast and so away from the breeze and just too asian based for our tastes. Kava lounge made good drinks and there was evening entertainment each night. The only part of our stay that was not five star was the timing of housekeeping. They just got to our room too late on a couple of days, we had already returned and were resting/dressing for dinner. Our house keeper was incredibly nice and helpful, just maybe had too many rooms for her timing. They clean and do turn down service so a couple of days we just had turn down. This was really not important to us though. House keeping left FIji water every day and we supplemented with a purchase from the shop. We had no need for cash at all at the resort, everything was charged to our room. We did use cash, as we're American and like to tip. If you're considering staying here, do it We booked our own airport transfers. We also walked down the beach a bit and had messages by locals and rode the horses. The hotel discourages this and keeps close eye on the villagers but we enjoyed interacting with them.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank radtravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental Fiji, Owner at InterContinental Fiji Golf Resort & Spa, an IHG Hotel, responded to this reviewResponded 2 April 2024

Bula Radtravels,

Thank you for sharing your wonderful experience at Intercontinental Fiji Golf Resort & Spa! We're thrilled to hear that you enjoyed your upgraded room, the stunning lagoon views, and the exceptional service provided by our staff. It's fantastic to know that you made the most of our facilities, from the adults-only pool to the beach activities and dining options like Navo restaurant. Your feedback regarding housekeeping timing is duly noted, and we will work to improve this aspect of our service. We appreciate your recommendation and hope to welcome you back soon for another memorable stay!

Vinaka,
Whitney Rounds
Executive PA to the GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2024

From the moment we arrived at the resort our experience was nothing but superb. The room we were allocated was perfect, clean, comfortable, large, well equipped and always lovely and cool. All of the staff are the friendliest people I have ever encountered on any of my international travels. The service was just sublime. Nothing was to much trouble. There is a good selection of restaurants to choose from and the food was great as well as all of the entertainment. By far the highlight of our stay was the 3 hour jetski tour. We were greeted by our guide Abbo and from the very first minute he was just amazing. He made the tour super fun and exciting. He was full of knowledge about his surroundings and shared so much of this local knowledge with us with us. 3 hours flew past because we were just having the best time, we could have carried on all day and were disappointed when it was over. He took the most amazing photos and video clips for us, memories we will cherish forever. We indulged in a couples package at the resort Spa which was divine, we felt pampered and spoilt. There is no doubt that we will be back again in the near future.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Shelley-Ann V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental Fiji, Owner at InterContinental Fiji Golf Resort & Spa, an IHG Hotel, responded to this reviewResponded 8 March 2024

Bula ShelleyannVN,

Thank you for your heartwarming feedback! We're delighted to hear that your stay was superb, from the perfect room to the friendly staff and sublime service. It's fantastic to know that you enjoyed the variety of restaurants, entertainment, and the unforgettable 3-hour jetski tour. We're thrilled to have contributed to creating cherished memories for you. Looking forward to welcoming you back soon!

Vinaka,
Whitney Rounds
Executive PA to the Area GM

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Reviewed 3 March 2024

Gorgeous property, decent food and great staff! The only thing I didn’t care for was how the staff always seemed to expect a tip and were visibly upset and offended when they didn’t get one. As a cashless resort we didn’t have any so it made it awkward. Otherwise we really enjoyed the property. There was great snorkeling at low tide right off the beach and even crab hunting for the afternoon crab races. Great for adults and kids!

Room tip: Bring a bit of cash for tipping and snorkel gear as they only rent for an hour
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank GoPlaces778446
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental Fiji, Owner at InterContinental Fiji Golf Resort & Spa, an IHG Hotel, responded to this reviewResponded 4 March 2024

Bula GoPlaces778446,

Thank you for your feedback! We're thrilled that you enjoyed our stunning property, enjoyed the food, and encountered our wonderful staff. Your positive comments on snorkeling and afternoon crab races warm our hearts.

We also appreciate your feedback on the tipping matter, this is very surprising and feedback we have not removed before. For further discussion on this issue and clarity, please reach out to our Executive Assistant Manager, Ravikash Nand at ravikash.nand@ihg.com. He is eager to assist and ensure your concerns are addressed promptly.

Looking forward to welcoming you back for another delightful stay.

Vinaka,
Lachlan Walker
Porfilio General Manager - FNPF Owned Hotels and Resorts Fiji

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2024

This resort was amazing from the moment we arrived. You never know what to expect when arriving at a new place.

We were greeted with a traditional Fijian band and choice of cocktail before we even got to the reception desk, surrounded by beautiful views.

We were transported to our room by golf buggy.

Our room - upstairs beachfront view 2223 was amazing - we walked in and were wowed by the view of the lagoon and the spaciousness of the room. It was stylishly appointed with a lot of room.

King size bed with great bedding - so you don't even feel your partner move in the middle of the night - excellent pillows.

The services at the hotel are fantastic - you can do as much or as little as you want - choice of the adults only pool the very big kids pool, a decent gym - not huge but all the equipment you need and you can even book private pilates or boxing classes for free. There is a volleyball court and mini golf, snorkelling and a range of paid water activities if you want them. You can also walk out into the lagoon as the water level is very low.

The food was great, the drinks a bit on the expensive side but there are reasonable food options for cheaper budgets at Toba by the pool and you can save on the buffet by going before 6:30pm at Sanasana. We were just two adults, so we were able to enjoy breakfast at the fine dining restaurant Navo instead of the main dining room which we did for about 5 of our 10 breakfasts. This was included in our room rate.

On top of this, the service was fantastic, the people were so friendly and genuinely cared about providing a great service. It is a beautiful place to be and the sunsets were incredible.

I would highly recommend and we hope to come back someday!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank M H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental Fiji, Owner at InterContinental Fiji Golf Resort & Spa, an IHG Hotel, responded to this reviewResponded 4 March 2024

Bula 17785JHmh,

Thank you so much for your feedback! We're thrilled to hear that your experience at our resort exceeded your expectations, from the warm Fijian welcome to the stunning beachfront room and the array of activities available. It's fantastic that you enjoyed the services, amenities, and the culinary offerings, including the fine dining experience at Navo.

We appreciate your recommendation and can't wait to welcome you back soon!!

Vinaka,
Whitney Rounds
Executive PA to the Area GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2024 via mobile

We just returned from our 2 days of stay at this beautiful resort.

Arrival
It was absolutely amazing, and I would say a grand welcome, I personally loved Mosese's energy,he was so lively, and the serenader was just outstanding.

The lovely lady served our welcome drink, and we straight up headed for our check-in. Kiti was wonderful and was definitely patient with my kids. She gave my son a welcome book with coloring pencils whilst engaging with us.
Check-in was seamless and was very fast.

Mosese took us to our lovely room,I was so amazed seeing the room and a beautiful welcome card by our room maid,Sainiana N.

Since it was raining, we ordered room services and headed to the pool as soon as the rain stopped.

One thing that won my heart was that although we are locals, the treatment we received from the staff was just WOW,they made us feel very special in all aspects.

We went for dinner at Toba restaurant the food was lovely, Adi was outstanding,l her service was too good. Loved the fact that staff knew our names. We felt like we were amongst family. Reijieli, the restaurant manager she was absolutely amazing.

The next morning, we went to sanasana for the buffet breakfast, and it was the best,Vatemo was very efficient with the services.

For lunch again we were at the toba restaurant,where we met Jone he was super friendly.

For dinner, we went to the fijian buffet, we celebrated my son Zaydens' 4th birthday, and the staff sang a beautiful birthday song. Although my son was acting up, they were so patient.

We checked out on Sunday morning, and I was so upset,like it's said "happy moments passes in a jiffy." it was a beautiful stay, and everything seemed so beautiful.

We will definitely come back to this beautiful paradise.

Room tip: I highly recommend this resort.
Date of stay: February 2024
Trip type: Travelled with family
Thank Roam18798776943
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental Fiji, Owner at InterContinental Fiji Golf Resort & Spa, an IHG Hotel, responded to this reviewResponded 1 March 2024

Bula Roam18798776943,

Thank you so much for your heartfelt feedback! We're thrilled to hear that you enjoyed every aspect of your stay, from the warm welcome by Mosese and the outstanding service by Kiti to the delicious meals at Toba and the heartwarming birthday celebration for Zayden. Your kind words mean a lot to us, and we look forward to welcoming you back to our beautiful paradise in the future.

Vinaka,
Whitney Rounds
Executive PA to the Area GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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