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Ashron L
Brisbane Region, Australia
Self Catering Family Accommodation
4.0 of 5 bubblesReviewed 7 Jun 2023
Our family of 4 adults rented two deluxe x 2br units and thoroughly enjoyed our stay at Grand West Villas. The main reason for visiting Fiji was to enjoy the seasonal local produce from farmers markets and cook to our own liking. The kitchen had adequate pots, pans & utensils for cooking. We found the bed linen & towels in good condition, & both units were neat and tidy. The Manager Deepshika and his support staff went above and beyond to make our stay a comfortable, enjoyable experience. Would recommend these villas to families wanting a comfortable home away from home stay without the exhorbitant prices of Denarau.
Date of stay: May 2023Trip type: Travelled with family
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3 - 8 of 177 reviews
Reviewed 26 October 2022

Great place to stay if you are traveling with your family! Friendly staff and good customer service. We had last minute changes to our reservation which the staff catered to efficiently and I would highly recommend staying here

Date of stay: September 2022
Trip type: Travelled with family
Thank nikhatkhana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vini Satala, Owner at Grand West's Villas, responded to this reviewResponded 1 week ago

Bula Nikhat

Thank you for your review and indeed grateful that you enjoyed your stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2019

The hotel room was spacious, the grounds were pleasant and its only a short walk to Wailoaloa Beach. My room also had a kitchenette. It's very close to the airport. But everything is pretty basic. Also, there's no wifi or cable television, so make sure you bring your own entertainment. I don't think it would be a great place to come as your main holiday destination, but if you're just after a place to sleep for a night or two, it does the job.

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Christopher G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vini S, Manager at Grand West's Villas, responded to this reviewResponded 6 November 2019

Thank you for reviewing your recent stay at Grand West, we sincerely apologize for not meeting your expectation
Your comments are important to us as this helps us improves our customer satisfaction level. Issues on Wi-Fi and TV cable are beyond our control at the moment as there is some upgrading work.
We are working on our room renovation program and hope that you will consider staying with us again and perhaps try our other rooms’ categories which might be more suitable for your requirements and will not seem basic.

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Reviewed 27 October 2019

We had booked in advance due to time limit as most of us work for the Airline Industry.And at the Last minute we had to change our Rooms as only 4 of us could make it.Deepshika helped us in changing or rooms and accomadating our stay but we had to wait 3hrs for the next room to be available.The New receptionist Mere who was pretty much useless did not even know what room we were placed in or whether we had paid or not even when we explained we had receipts with us.Just lazy to my knowledge as she couldn’t check her system to see the updates.We didn’t have towels till 4:30pm In our room even though checkin is at 1:30pm. The Maids were Great trying to assist but really Towels are a need.The next morning we woke up pretty early and about 8am asked if the pool was open.Was told the pool opens at 9:30am by the same lazy Receptionist Mere.So we had to wait.Arriving at the pool at 9:30am we were told the pool was open before 8am and Guest were there since 8am.What a bad start to a Vacation.Hopefully this doesn’t happen to another Guest.Customer Service is Horrible and we learned that they only go out of their way if the Guest are from other countries.Sadly!! This used to be our favorite place,but now it isn’t.

Date of stay: October 2019
Trip type: Travelled with friends
Thank TheLengthyTraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vini S, Manager at Grand West's Villas, responded to this reviewResponded 6 November 2019


Thank you for your comments. We sincerely apologize for not meeting your expectation.
Your comments are important to us as this helps us improves our customer satisfaction level.
We are disappointed that you did not enjoy your stay with us. Thank you for highlighting your concerns. We apologise for the unsatisfactory customer service provided to you, we have taken serious measures and addressed the issues with the person concerned.

Pool issue has been highlighted and addressed with the department concern.
Vinaka vakalevu for giving us the opportunity to improve our service at Grand West Villas and we hope that you will consider staying with us again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2019

Last week, we took 19 adults and 50 children aged 4 to 10 years and stayed 3 nights at Grand West. We held a school conference and were given the upmost support by the management and staff for a very successful stay. The children voted the villa as the “Best Hotel Ever”.

Room tip: The rooms are very suitable for any person or group.
Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank lizrakuita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vini S, Manager at Grand West's Villas, responded to this reviewResponded 19 September 2019

Dear lizrakuita

Bula vinaka! thank you for the great review, it is always a pleasure to receive positive feed back. We do appreciate your wonderful comment about our service and the product and your personal recognition of the great team I will share your comment with the staff.
Once again we thank you for sharing your experience with trip and advisor and we look forward to seeing all on your next visit.

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Reviewed 27 August 2019 via mobile

Stayed here for 2 nights and it was good enough for the rate paid. The common room was big and clean. Only minus was the sofa which was stained and had a smell to it. The kitchen was okay well with a refrigerator, microwave, kettle, toaster and few utensils provided. The pots needs to be changed as it was quite old. The inside of the refrigerator was stained and brown as well.
The surrounding was perfect - clean, beautiful gardens and quiet.
Just minor cleaning and renovations and this place will be great.

Date of stay: August 2019
Trip type: Travelled with friends
1  Thank ChiaDiaries
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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