I was a bit apprehensive when I read the latest review about how bad it was. The public areas were nice and staff friendly and accommodating. When we got to room 329, I almost contemplated checking out. The bed was awful - it was soft and we could feel the springs. I have travelled in far west Queensland and NSW and know how bad motels can be, but at least the bed was always firm. We were too tired and somehow slept through the night. In the broad day light, it wasn't too bad. We slept ok the next night and the next night. Our bodies found the not jutting out springs part. The gardens were nice and there were hammocks under shade you could escape to. Breakfast was fine. There was local food too. I had fried long beans with lentil soup and rice one morning and the next fried rice. The egg station was popular, and you had the usual breads, cereals. We ate once in the restaurant, and it was quite good. Best of all, the coffee was $5:50 and strong. Restaurants (including chinese, japanese and korean) and shops/supermarkets within a few minutes' walk so you could get variety. There is a Rosie's tour desk which was really helpful. Yes, it is more a outback motel standard than what you would expect from the "Mercure" brand. Having stayed at the Gateway, if I was in Nadi for more than a stopover, the Mercure is a much more convenient hotel but check that the bed is firm.