Name: Make the most of it
Item: Mercure Nadi
Rating: 3
Author: Puckyboy

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Jet64570662553

Tokyo, Japan

135

Reviewed 10 August 2024

Avoid if you can

After staying five nights at a luxurious resort the Mercure Nadi required an emotional adjustment. We booked here because we were flying out early the next morning. When we checked in, we were advised the AC wasn’t working and they would give us a fan instead. But didn’t we pay for a hotel WITH an AC? No form of compensation was offered. A discounted tariff or at least a drink voucher? The rooms were clean but very “old,” fortunately the fan worked but we couldn’t sleep with the windows open because it felt unsafe, and people were smoking on the balconies. We had a look at the breakfast before we checked out and it looked very ordinary. The staff were all very kind, but they didn’t ask if we enjoyed our stay when we checked out. I guess they expected we might complain. This hotel is not of Mercure standard. It is very expensive for this standard. Management should be ashamed.

Room tip: Lower your expectations

Date of stay: August 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Jet64570662553,
Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, especially after your experience with us.
We understand how important a comfortable and enjoyable stay is, particularly before an early flight.
We sincerely apologize for the inconvenience caused by the non-functioning air conditioning and the lack of compensation offered at the time. This does not reflect the standard of service we aim to provide, and we will review our procedures to ensure that our guests are better accommodated in such situations in the future.
Regarding the condition of the rooms and the safety concerns you mentioned, we appreciate your honest feedback. We are in the process of planning renovations and improvements to enhance the comfort and security of our accommodations.
Your comments about the breakfast and the overall standard of the hotel have also been noted, and we will work on elevating our offerings to align with the expectations associated with the Mercure brand.
It's encouraging to hear that our staff were kind during your stay, though we regret that they did not inquire about your experience at check-out. We will address this with our team to improve our guest interactions moving forward.
We understand your disappointment and want to assure you that your feedback is invaluable in helping us improve.
Should you decide to give us another chance in the future, we would do our utmost to provide you with a much better experience. Thank you again for your review.

Kind Regards
Jack Work
General Manager
Mercure Nadi

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DanM587

816

Reviewed 8 August 2024 via mobile

Dreadful unsafe dive. Avoid!

Crap Hotel with pointless security. I stayed here for one night then thankfully was moved by my employer. It is opposite a brothel. I left my hotel and went for dinner. On the way back I was asked by a street hooker if I required her services. I politely declined and carried on to the hotel. 20 seconds after arriving in my room at the dreadful Mercure I heard a knock at the door. It was said prostitute who then tried to enter my room. I slammed the door and she repeatedly tried to gain entry. With knocks and protestations. Shaking the door on its rusty hinges. Eventually she got bored and left but this was my and fellow colleagues experience of this dive. Save yourselves the price of disappointment and book somewhere else. Also breakfast is a cheap frankfurter and a shiddy egg. If you stay here you have been warned. If you like ho’s then go for it but for the rest of us, avoid!!

Room tip: Avoid this hotel at all costs

Date of stay: September 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear DanM587,
Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the unsettling and unacceptable situation you encountered during your stay. Your safety and comfort are of utmost importance to us, and we sincerely apologize that you felt unsafe and distressed while staying at our hotel.
The security concerns you’ve mentioned are extremely alarming, and we will be conducting an immediate review of our security measures to prevent anything like this from happening again. This is not the experience we want any of our guests to have, and we take your feedback very seriously.
We also regret that the breakfast did not meet your expectations. We strive to provide a satisfying and enjoyable dining experience for all our guests, and it’s clear we fell short during your stay. We will be addressing this with our team to make improvements.
Please know that we are committed to learning from your feedback and making the necessary changes to ensure a better experience for all our future guests.
We apologize once again for the distress and inconvenience you endured and appreciate you bringing these issues to our attention.
Thank you for your honesty, and we hope you find your future accommodations to be much more to your satisfaction.

Kind Regards
Jack Work
General Manager
Mercure Nadi

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booyeahSydney

Sydney

136144

Reviewed 7 August 2024 via mobile

Quite bad

Very very run down basic hotel. More like a motel actually with cinder block construction. Air con didn't work (voucher for bad quality over priced dinner was offered to be fair).

Location is fairly bad and dodgy although there are a few places to eat nearby.

Food was poor to mediocre and very expensive.

The branding and price would have suggested a degree of quality (not luxury) but no....

Staff had generally poor communication skills although some were helpful and all were friendly

Date of stay: August 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear booyeahSydney,
Thank you for taking the time to share your feedback.
We are sorry to hear that your stay did not meet your expectations, and we appreciate your honesty in detailing the areas where we fell short.
We apologize for the condition of the hotel and the issues with the air conditioning. While we did offer a voucher as compensation, we understand that this did not make up for the inconvenience you experienced. We are actively working on improving our facilities to better meet the expectations of our guests.
Regarding the location and the quality of the food, we regret that these aspects did not meet your standards. Your comments about the pricing and the quality of our offerings have been noted, and we will be reviewing these areas to ensure that we provide better value and a more enjoyable dining experience.
We also appreciate your feedback about our staff. While it's good to hear that they were friendly and some were helpful, we recognize the importance of effective communication. We will be focusing on additional training to enhance our team's ability to assist our guests more effectively.
Thank you again for your valuable feedback. We will use it to make the necessary improvements, and we hope you might consider giving us another chance in the future.

Kind Regards
Jack Work
General Manager
Mercure Nadi

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Amit15

Suva, Fiji

3

Reviewed 7 August 2024

Disappointed

The rooms need a major upgrade. upon checking in the rooms had broken A/c and the staff didn't even offer to change the room. Instead, they gave a fan which made horrible noise which made it difficult to sleep. To top it up I am an Accor member getting this treatment, I really feel sorry for a non-member booking here. when enquired to change and go elsewhere they threatened not to refund money paid. Very poor resolution as if they only interested in the money and not service.

Date of stay: July 2024

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Amit15,
Thank you for taking the time to share your feedback.
We sincerely apologize for the issues you encountered during your stay, particularly with the broken air conditioning and the inadequate response from our team. This is not the level of service we strive to provide, especially to our valued Accor members.
We are truly sorry that your concerns were not addressed properly and that the fan provided did not offer a comfortable alternative. We completely understand how frustrating this must have been, and we regret that we did not offer a room change or a more suitable solution at the time.
Your experience does not reflect the high standards we aim to maintain, and we apologize for any impression that we were more focused on policy than on providing the best possible service to our guests.
We will be reviewing this situation with our team to ensure that we handle such issues more effectively in the future.
Thank you again for your feedback. We appreciate your loyalty as an Accor member, and we hope you will give us another opportunity to provide you with the experience you deserve.

Kind Regards
Jack Work
General Manager
Mercure Nadi

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JA1964

Sydney, Australia

11367

Reviewed 8 July 2024

Cheap, basic hotel in a noisy part of Nadi

Noisy area and a very basic hotel but its cheap and close to the international airport. Good for early/late flights. Hotel staff are friendly. When we travel again we will look for another place to stay. Rooms are outdated but functional and clean.

Date of stay: July 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear JA1964,
Thank you for sharing your feedback with us.
We are glad to hear that you found our location convenient for your early or late flights and that you appreciated the friendliness of our staff.
We acknowledge that our hotel is basic and that the rooms are outdated. We are committed to ensuring that our facilities are functional and clean, but we understand that there's room for improvement. Your feedback is valuable, and we will take it into consideration as we look for ways to enhance our guests' experience.
We hope to have the opportunity to welcome you back in the future, but we also understand your decision to explore other options. Safe travels and thank you for choosing to stay with us.

Kind Regards
Jack Work
General Manager
Mercure Nadi

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