Name: Avoid if you can
Item: Mercure Nadi
Rating: 2
Author: Jet64570662553

Show reviews that mention

All reviews short stay deluxe room transit hotel supermarket jetpoint taxis atm

Filter

Updating list...

3 - 8 of 1,047 reviews

DanM587

916

Reviewed 4 weeks ago via mobile

Dreadful unsafe dive. Avoid!

Crap Hotel with pointless security. I stayed here for one night then thankfully was moved by my employer. It is opposite a brothel. I left my hotel and went for dinner. On the way back I was asked by a street hooker if I required her services. I politely declined and carried on to the hotel. 20 seconds after arriving in my room at the dreadful Mercure I heard a knock at the door. It was said prostitute who then tried to enter my room. I slammed the door and she repeatedly tried to gain entry. With knocks and protestations. Shaking the door on its rusty hinges. Eventually she got bored and left but this was my and fellow colleagues experience of this dive. Save yourselves the price of disappointment and book somewhere else. Also breakfast is a cheap frankfurter and a shiddy egg. If you stay here you have been warned. If you like ho’s then go for it but for the rest of us, avoid!!

Room tip: Avoid this hotel at all costs

Date of stay: September 2023

Ask DanM587 about Mercure Nadi

1 Thank DanM587

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear DanM587,
Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the unsettling and unacceptable situation you encountered during your stay. Your safety and comfort are of utmost importance to us, and we sincerely apologize that you felt unsafe and distressed while staying at our hotel.
The security concerns you’ve mentioned are extremely alarming, and we will be conducting an immediate review of our security measures to prevent anything like this from happening again. This is not the experience we want any of our guests to have, and we take your feedback very seriously.
We also regret that the breakfast did not meet your expectations. We strive to provide a satisfying and enjoyable dining experience for all our guests, and it’s clear we fell short during your stay. We will be addressing this with our team to make improvements.
Please know that we are committed to learning from your feedback and making the necessary changes to ensure a better experience for all our future guests.
We apologize once again for the distress and inconvenience you endured and appreciate you bringing these issues to our attention.
Thank you for your honesty, and we hope you find your future accommodations to be much more to your satisfaction.

Kind Regards
Jack Work
General Manager
Mercure Nadi

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

booyeahSydney

Sydney

130144

Reviewed 4 weeks ago via mobile

Quite bad

Very very run down basic hotel. More like a motel actually with cinder block construction. Air con didn't work (voucher for bad quality over priced dinner was offered to be fair).

Location is fairly bad and dodgy although there are a few places to eat nearby.

Food was poor to mediocre and very expensive.

The branding and price would have suggested a degree of quality (not luxury) but no....

Staff had generally poor communication skills although some were helpful and all were friendly

Date of stay: August 2024

Ask booyeahSydney about Mercure Nadi

1 Thank booyeahSydney

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear booyeahSydney,
Thank you for taking the time to share your feedback.
We are sorry to hear that your stay did not meet your expectations, and we appreciate your honesty in detailing the areas where we fell short.
We apologize for the condition of the hotel and the issues with the air conditioning. While we did offer a voucher as compensation, we understand that this did not make up for the inconvenience you experienced. We are actively working on improving our facilities to better meet the expectations of our guests.
Regarding the location and the quality of the food, we regret that these aspects did not meet your standards. Your comments about the pricing and the quality of our offerings have been noted, and we will be reviewing these areas to ensure that we provide better value and a more enjoyable dining experience.
We also appreciate your feedback about our staff. While it's good to hear that they were friendly and some were helpful, we recognize the importance of effective communication. We will be focusing on additional training to enhance our team's ability to assist our guests more effectively.
Thank you again for your valuable feedback. We will use it to make the necessary improvements, and we hope you might consider giving us another chance in the future.

Kind Regards
Jack Work
General Manager
Mercure Nadi

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Amit15

Suva, Fiji

3

Reviewed 4 weeks ago

Disappointed

The rooms need a major upgrade. upon checking in the rooms had broken A/c and the staff didn't even offer to change the room. Instead, they gave a fan which made horrible noise which made it difficult to sleep. To top it up I am an Accor member getting this treatment, I really feel sorry for a non-member booking here. when enquired to change and go elsewhere they threatened not to refund money paid. Very poor resolution as if they only interested in the money and not service.

Date of stay: July 2024

Review collected in partnership with Accorhotels.com

Ask Amit15 about Mercure Nadi

1 Thank Amit15

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Amit15,
Thank you for taking the time to share your feedback.
We sincerely apologize for the issues you encountered during your stay, particularly with the broken air conditioning and the inadequate response from our team. This is not the level of service we strive to provide, especially to our valued Accor members.
We are truly sorry that your concerns were not addressed properly and that the fan provided did not offer a comfortable alternative. We completely understand how frustrating this must have been, and we regret that we did not offer a room change or a more suitable solution at the time.
Your experience does not reflect the high standards we aim to maintain, and we apologize for any impression that we were more focused on policy than on providing the best possible service to our guests.
We will be reviewing this situation with our team to ensure that we handle such issues more effectively in the future.
Thank you again for your feedback. We appreciate your loyalty as an Accor member, and we hope you will give us another opportunity to provide you with the experience you deserve.

Kind Regards
Jack Work
General Manager
Mercure Nadi

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

JA1964

Sydney, Australia

11467

Reviewed 8 July 2024

Cheap, basic hotel in a noisy part of Nadi

Noisy area and a very basic hotel but its cheap and close to the international airport. Good for early/late flights. Hotel staff are friendly. When we travel again we will look for another place to stay. Rooms are outdated but functional and clean.

Date of stay: July 2024

Ask JA1964 about Mercure Nadi

1 Thank JA1964

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear JA1964,
Thank you for sharing your feedback with us.
We are glad to hear that you found our location convenient for your early or late flights and that you appreciated the friendliness of our staff.
We acknowledge that our hotel is basic and that the rooms are outdated. We are committed to ensuring that our facilities are functional and clean, but we understand that there's room for improvement. Your feedback is valuable, and we will take it into consideration as we look for ways to enhance our guests' experience.
We hope to have the opportunity to welcome you back in the future, but we also understand your decision to explore other options. Safe travels and thank you for choosing to stay with us.

Kind Regards
Jack Work
General Manager
Mercure Nadi

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Martpol

New Plymouth, New Zealand

145

Reviewed 5 July 2024

Lovely helpful staff, clean facilities, but the Restaurant service is appalling.

I stayed here early July for 3 nights. Arrived late evening, checkin was quick and lovely young man helped me up several flights of steps to my room with my bag. Room was clean, though outdated, but I had everything I needed. Mattress was so uncomfortable however, I could feel the springs. Not a good nights sleep. Breakfast selection was really fantastic, something for everyone. Lovely woman made omelettes on request. Pool and loungers are nice. The hotel was always very quiet, though there were children staying. Nothing was too much trouble for the smiley staff. Unfortunately the negative side is the restaurant service and ordering an evening meal. I think waiting over 1 hour 15 minutes for your meal, a simple stir fry, is madness. I ended up walking out and going across the road to eat. There were plenty of staff on in the restaurant as far as I could see. I guess guests are happy to drink in the meantime and perhaps that’s the hotel’s strategy? I would return to stay, as it served all my purposes and was close to the airport. But, I would not order dinner there and hopefully the mattresses will be replaced.. The bar made a great coffee.

Date of stay: June 2024

Ask Martpol about Mercure Nadi

Thank Martpol

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Martpol,
Thank you for taking the time to share such a detailed review of your stay.
We are glad to hear that you found our location convenient and appreciated the friendliness of our staff, as well as the breakfast selection and other amenities like the pool and bar.
We apologize, however, for the discomfort you experienced with the mattress. A restful night's sleep is crucial, and we are sorry that the bed did not meet your expectations. We are in the process of evaluating our bedding, and your feedback will certainly be taken into account as we look to make improvements.
We are also sorry for the long wait time you experienced when ordering dinner. This is not the level of service we aim to provide, and we understand your frustration. We will be addressing this with our restaurant team to ensure that our service is prompt and efficient moving forward.
Your positive comments about our staff, particularly the helpful young man at check-in and the lovely woman making omelette's, are much appreciated and I will pass on your kind words to them.
Thank you again for your feedback, and we hope to welcome you back in the future.
We will work hard to improve in the areas you have mentioned and we hope your next stay will be even better.

Kind Regards
Jack Work
General Manager
Mercure Nadi

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

View more reviews

Previous Next

1 2 3 …

Avoid if you can - Mercure Nadi

Avoid if you can

Nalagi Hotel

Smugglers Cove Beach Resort & Hotel

Tokatoka Resort

Hexagon International Hotel Villas & Spa

Hotel Oasis

Hotel Bulabard

Crowne Plaza Fiji Nadi Bay Resort & Spa, an IHG Hotel

Bamboo Backpackers

Ramada Suites by Wyndham Wailoaloa Beach Fiji

Club Fiji Resort