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GeeBee59

Very disappointing. Not Mercure quality at all.

Review of Mercure Nadi
2.0 of 5 bubblesReviewed 21 Feb 2023via mobile
If you book this hotel with the promising expectation of a Mercure quality hotel then you’ll be disappointed.

On arrival the staff were very friendly and welcoming. We were given the key to our room and when we got there we were very disappointed.

The room was really run down. Only one of the many electrical outlets actually worked, there were dead cockroaches in various spots around the room (including where the kettle and drink making facilities were which would suggest to me that it’s not regularly cleaned), the handle on the balcony door was holding on with dear life, the balcony banister was wobbly, the toilet seat looked as though it had been clawed at with a knife and the paint was falling off the walls.

The only positive things we can say is that the bed was very comfy (even though the pillows smelled slightly of smoke), the shower pressure was great and the room is quite spacious. The breakfast in the morning was also really good with a nice variety of foods to choose from.

Other than that, I wouldn’t recommend staying here. The pictures online don’t provide a realistic representation of the quality of the hotel.
Date of stay: February 2023
Trip type: Travelled as a couple
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Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this review
Responded 22 Feb 2023
Bula Vinaka GeeBee59,

Thank you for taking the time to share about your recent stay experience with us.

I am truly sorry that your experience did not meet your expectations in a few areas, please allow me to express my most sincere apologies.

I have noted your comments in regards to several issues relating to your stay. I have addressed these issues with the relevant Managers and I can assure you we are undertaking all measures to action them.

We appreciate you sharing your concerns, GeeBee59, and we sincerely hope you will give us another chance to welcome you in the near future.

Vinaka,
Team Mercure Nadi
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 20 February 2023 via mobile

The hotel is located near the airport, close to a shopping center. Good point is, the staff is very kind. The hotel’s design shows that it could be a really nice Mercure hotel, but it needs a renovation.

The rooms are old, I even found a cockroach in one of them. I did not appreciate it at all.

The breakfast is repetitive and variety is limited, but for two-three days, it is ok.

Good enough for the last night if you want to be close to the airport. And given that roads can be flooded suddenly, when in Fiji, you want to be close to the airport on your last night!

Room tip: Good only for the last night before departure
Date of stay: February 2023
Trip type: Travelled solo
1  Thank FLMKST
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 23 February 2023

Bula Vinaka FLMKST,

Thank you for taking the time to share your stay experience with us at Mercure Nadi.

I am sorry that your experience did not meet your expectations, please allow me to express my sincere apologies.

Rest assured that we are taking the appropriate measures to address the concerns raised. Our efforts are concentrated in promoting positive stay experiences for our guests.

Our staff always love interacting with our guests and always showcasing the true Fijian hospitality.

It is our hope that you will give us the opportunity to better serve you in the near future.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2023

The staff were friendly and helpful. Room was clean and tidy, serviced daily
The room was a little dated but fine
Air conditioning could do with a upgrade but it did work well
Breakfast was good, the freshly made omlettes were amazing

Date of stay: December 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Liz P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 2 February 2023

Bula Vinaka Liz P,

Thank you for taking out your time to share your recent stay experience with us at Mercure Nadi.

We are glad to hear that you enjoyed our friendly service and not forgetting the buffet breakfast which certainly many guest enjoy.

Look forward to welcoming you back soon.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2023 via mobile

Excellent customer service. The staff are super friendly and very helpful. Quite and relaxing atmosphere. I enjoy my stay,it's safe to walk around the hotel at night and I highly recommend it. Thank you

Date of stay: August 2022
Trip type: Travelled with family
Thank 29shin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 27 January 2023

Bula Vinaka Shenam,

We appreciate you taking the time to provide such insightful feedback on Trip Advisor.

Our employees are undoubtedly our greatest asset, and I will definitely let them know about your comments. Your comments will act as motivation for all of our dedicated employees as we collaborate to deliver a fantastic client experience. It makes us happy to hear that your recent stay with us was fantastic.

We look forward to welcoming you back soon.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2023 via mobile

We stayed four nights here. The rooms well they are functional- the bathrooms semi renovated but dodgy and wouldn't pass in australia.
In four days NO chlorine was ever put in the pool but it was cleaned every day.
Breakfast was ok the egg station was good. Lunch and dinner a total waste of time. On our first night we waited over an hour for spag bol and calamari that when it finally arrived was cold.
Eating there more than one meal just a total dissapointment. The nightime staff couldn't care less about how long things take and everyone we spoke to had the same complaint only at night was the service slow. They get more than one table and they panic and as a quest we are all willing to spwnd money in the hotel but you cant keep eating bad food and having the life sucked out of you while you where waiting.

Add to that my son was having a chat with one of the staff (after we had to go to port denaru to eat adding way too much additional costs to our holiday) and the staff member video taped my son talking without approval and was facing away from me and at the last second i saw it. Out of order and why I have given them a 3 star review. Video tapping young children without consent is disgusting and god knows ehat else they took videos off whilst we where staying there.
Freak!.Not happy with that at all.
Tour desk was honest and really good.
Housekeeping came daily.
Reception somewhat not interested.

Date of stay: January 2023
Trip type: Travelled with family
1  Thank 733evital
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 18 January 2023

Bula Vinaka Evita L,

Thank you for taking the time to provide some feedback on your recent stay. We do appreciate hearing from our guests as feedback is vital for us to continue improving our service and maintaining our commitment to superior guest experience.

Every morning at 5 a.m, we chlorinate our pool in preparation for our 8 a.m. guest opening. This is the reason you noticed the pool was clean even though you might not have observed anyone adding chlorine during the day.

I have shared your feedback with the head chef in regards to your dinner wait time and our sincere apologies for the inconvenience. It was one of those days where we had an influx in bookings hence the reason for the delay.

We work hard to deliver an exceptional guest experience for all our guests, and it's apparent in this case we fell short. I have spoken to relevant department manager as we address the concerns you have highlighted with the absolute desire to deliver positive guest stay experiences and work on avenues to prevent any future occurrence. We are also working on more training

I hope we will have the opportunity to welcome you back and exceed your expectations in the near future.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2023 via mobile

We stayed here at the start and the end of our holiday.
This is only really a transit hotel. Only stay here if you are eventually going to another resort. I've read other reviews that say the location is good. It is only good if you want the closeness to the airport, other than that the location is not great. In a part of Nadi that doesn't really have much around. Nadi downtown is not walking distance - it's about $6FJD in a taxi. There's a supermarket, some restaurants and Burger King a short walk from Mercure.

The wifi is really really bad. So bad that webpages won't load. Very frustrating when trying to check essentials like flight details, bank account balances etc. This really needs to be remedied by the Mercure.
The room was a tad tired. The bathroom needed attention. We stayed in room 220 on our end of trip stay. When we entered I wondered why there was a pedestal fan in an AC room. We soon found out the AC didn't work the greatest so needed the fan on too to cool the room.
Such as what we encountered all over Fiji, the staff were always very friendly, happy and accommodating. Always eager to help wherever possible.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank TbAU00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 16 January 2023

Bula Vinaka TbAU00,

We appreciate you taking the time to write a review of your most recent stay at the Mercure Nadi.

Naturally, we are disappointed to hear about the difficulties you encountered while visiting. We are undoubtedly collaborating with the service provider to improve our internet infrastructure accordingly.

We have discussed your feedback with our maintenance team in an effort to give guests a great stay experience.

We apologies for the trouble and annoyance this has brought. We sincerely hope that we will get the chance to welcome you back so that we can make more favorable impressions.

Vinaka,
Team Mercure Nadi

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