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TbAU00
Brisbane, Australia

Frustrating wifi. Transit only hotel.

Review of Mercure Nadi
3.0 of 5 bubblesReviewed 12 Jan 2023via mobile
We stayed here at the start and the end of our holiday.
This is only really a transit hotel. Only stay here if you are eventually going to another resort. I've read other reviews that say the location is good. It is only good if you want the closeness to the airport, other than that the location is not great. In a part of Nadi that doesn't really have much around. Nadi downtown is not walking distance - it's about $6FJD in a taxi. There's a supermarket, some restaurants and Burger King a short walk from Mercure.

The wifi is really really bad. So bad that webpages won't load. Very frustrating when trying to check essentials like flight details, bank account balances etc. This really needs to be remedied by the Mercure.
The room was a tad tired. The bathroom needed attention. We stayed in room 220 on our end of trip stay. When we entered I wondered why there was a pedestal fan in an AC room. We soon found out the AC didn't work the greatest so needed the fan on too to cool the room.
Such as what we encountered all over Fiji, the staff were always very friendly, happy and accommodating. Always eager to help wherever possible.
Date of stay: January 2023
Trip type: Travelled as a couple
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Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this review
Responded 15 Jan 2023
Bula Vinaka TbAU00,

We appreciate you taking the time to write a review of your most recent stay at the Mercure Nadi.

Naturally, we are disappointed to hear about the difficulties you encountered while visiting. We are undoubtedly collaborating with the service provider to improve our internet infrastructure accordingly.

We have discussed your feedback with our maintenance team in an effort to give guests a great stay experience.

We apologies for the trouble and annoyance this has brought. We sincerely hope that we will get the chance to welcome you back so that we can make more favorable impressions.

Vinaka,
Team Mercure Nadi

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 13 January 2023 via mobile

We stayed here as a one night stop after we landed before heading to an island.

A beautiful rustic hotel on one of the main strips of Nadi, it’s a 3 star hotel as advertised, rooms were clean, breakfast buffet was fantastic, staff was amazing.

If you want a beautiful stay on a budget this is the place to consider

Room tip: Parking available along the side of the hotel. Street dogs are friendly. Television programming isn’t the greatest.
Date of stay: January 2023
Trip type: Travelled as a couple
1  Thank Simon R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 16 January 2023

Bula Vinaka Simon,

Thank you for taking time to reflect on your recent stay experience with us.

We are delighted to hear that you enjoyed your stay with us at Mercure Nadi. We will be certain to pass on your kind words to the team and do look forward to welcoming you back in the near future.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2022 via mobile

1st visit to Mercure. Friendly customer service. Kids enjoyed the pool and breakfast. Definitely will stay next time. Had all the convenience stores within reach. Great spot. Enjoyed the balcony view.

Date of stay: December 2022
Trip type: Travelled with family
1  Thank 12sheenals
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 22 December 2022

Bula Vinaka Sheenal S,

Thank you for taking out your time to post this review.

We are glad to hear that you and your family had an enjoyable stay with us. Indeed our staffs are the friendliest of all and we are happy to hear that your kids enjoyed the pool area and the breakfast offering.

Look forward to welcoming you and your family back to Mercure Nadi.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2022

It was our second stay at Mercure and the staff members were quick to remember us. Front desk staff's are very helpful. Booked a standard room and it had AC issues hence had to move room. Breakfast was great and had a lot of options. Dinner was good.

Date of stay: November 2022
Trip type: Travelled with family
Thank 72madhul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 7 November 2022

Bula Vinaka 72madhul,

Thank you for choosing to stay with again and also for sharing such a wonderful review.

We apologies that you had to face some issues with your room initially and I am glad to hear that the team members were quick to fix this by moving you to a better room. Our buffet breakfast is certainly not to be missed and we are happy to hear that you enjoyed the overall spread.

It was wonderful to have you with us and we look forward to welcoming you back again for another relaxing stay soon!

Vinaka,
Team Mercure Nadi

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Reviewed 3 November 2022

The staffs are amazing and the gardens are so beautiful. Kids enjoyed the buffet breakfast and they have a kids pool as well. Had everything we needed. Rooms look old but I guess you get what you pay. Will definitely return.

Date of stay: November 2022
Trip type: Travelled with friends
Thank tomasid421
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 4 November 2022

Bula Vinaka Tomasi D,

Thank you for taking out your time to post this review.

It is always a pleasure to receive such a wonderful review and we are glad to hear that you enjoyed your stay with us.

We look forward to welcoming you back soon.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2022 via mobile

Was woken in early hours if morning by someone trying to break into my room! Dodgy part of town noisy street people till sunrise , backs onto a seedy side park where dodgy types hang.
Breakfast is a joke , dinner was good , bar was good.
Rooms and resort are very old tired worn out and pottery maintained, best to avoid.

Date of stay: October 2022
Trip type: Travelled on business
1  Thank helpfullfeedback
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 1 November 2022

Bula Vinaka helpfullfeedback,

Thank you for taking out your time to share the below feedback with us.

On behalf of the team at Mercure Nadi, I would like to convey our most sincere apologies that your stay was not as expected. As a hotel, we strive to ensure our guests always have a positive stay experience and to hear that we have fallen short on this occasion is very disappointing.

We understand that no such issues were brought to our attention directly about an attempted robbery. Please note that for the safety and security of our guests, we have security guards manning the hotel premises at all times followed by staff members who are present at the hotel 24/7.
Further to the above, we also have CCTV cameras in and around the property for the safety of our guests. We would have appreciated if any such issues would have been brought to our attention while you had stayed with us. We would appreciate if you could contact us directly on email H6287-RM@novotelnadi.com.fj and provide us with more details of the allegation.

Please allow me to explain what we offer for breakfast. The breakfast offering is continental breakfast with the choice of cereals, fruits, pastries, breads, tea /coffee/juice, curry and egg station for choice of eggs. A hot plate can be requested through our ever present friendly service staff.

We certainly take your feedback on board about the property and I can assure you that the management team is working on these areas accordingly.

Finally, we are glad to hear that you at least found the staff members welcoming and hoped that you had discussed any issues with us directly.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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