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Sheenal S

Family night out

Review of Mercure Nadi
4.0 of 5 bubblesReviewed 19 Dec 2022via mobile
1st visit to Mercure. Friendly customer service. Kids enjoyed the pool and breakfast. Definitely will stay next time. Had all the convenience stores within reach. Great spot. Enjoyed the balcony view.
Date of stay: December 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this review
Responded 21 Dec 2022
Bula Vinaka Sheenal S,

Thank you for taking out your time to post this review.

We are glad to hear that you and your family had an enjoyable stay with us. Indeed our staffs are the friendliest of all and we are happy to hear that your kids enjoyed the pool area and the breakfast offering.

Look forward to welcoming you and your family back to Mercure Nadi.

Vinaka,
Team Mercure Nadi
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 November 2022

It was our second stay at Mercure and the staff members were quick to remember us. Front desk staff's are very helpful. Booked a standard room and it had AC issues hence had to move room. Breakfast was great and had a lot of options. Dinner was good.

Date of stay: November 2022
Trip type: Travelled with family
Thank 72madhul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 7 November 2022

Bula Vinaka 72madhul,

Thank you for choosing to stay with again and also for sharing such a wonderful review.

We apologies that you had to face some issues with your room initially and I am glad to hear that the team members were quick to fix this by moving you to a better room. Our buffet breakfast is certainly not to be missed and we are happy to hear that you enjoyed the overall spread.

It was wonderful to have you with us and we look forward to welcoming you back again for another relaxing stay soon!

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2022

The staffs are amazing and the gardens are so beautiful. Kids enjoyed the buffet breakfast and they have a kids pool as well. Had everything we needed. Rooms look old but I guess you get what you pay. Will definitely return.

Date of stay: November 2022
Trip type: Travelled with friends
Thank tomasid421
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 4 November 2022

Bula Vinaka Tomasi D,

Thank you for taking out your time to post this review.

It is always a pleasure to receive such a wonderful review and we are glad to hear that you enjoyed your stay with us.

We look forward to welcoming you back soon.

Vinaka,
Team Mercure Nadi

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Reviewed 30 October 2022 via mobile

Was woken in early hours if morning by someone trying to break into my room! Dodgy part of town noisy street people till sunrise , backs onto a seedy side park where dodgy types hang.
Breakfast is a joke , dinner was good , bar was good.
Rooms and resort are very old tired worn out and pottery maintained, best to avoid.

Date of stay: October 2022
Trip type: Travelled on business
1  Thank helpfullfeedback
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 1 November 2022

Bula Vinaka helpfullfeedback,

Thank you for taking out your time to share the below feedback with us.

On behalf of the team at Mercure Nadi, I would like to convey our most sincere apologies that your stay was not as expected. As a hotel, we strive to ensure our guests always have a positive stay experience and to hear that we have fallen short on this occasion is very disappointing.

We understand that no such issues were brought to our attention directly about an attempted robbery. Please note that for the safety and security of our guests, we have security guards manning the hotel premises at all times followed by staff members who are present at the hotel 24/7.
Further to the above, we also have CCTV cameras in and around the property for the safety of our guests. We would have appreciated if any such issues would have been brought to our attention while you had stayed with us. We would appreciate if you could contact us directly on email H6287-RM@novotelnadi.com.fj and provide us with more details of the allegation.

Please allow me to explain what we offer for breakfast. The breakfast offering is continental breakfast with the choice of cereals, fruits, pastries, breads, tea /coffee/juice, curry and egg station for choice of eggs. A hot plate can be requested through our ever present friendly service staff.

We certainly take your feedback on board about the property and I can assure you that the management team is working on these areas accordingly.

Finally, we are glad to hear that you at least found the staff members welcoming and hoped that you had discussed any issues with us directly.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2022 via mobile

Stayed here with my 10 yo
Friendly staff
Comfortable room, bit dated but good value for money
Tasty reasonably priced food, lots of choice at buffet breakfast
Loved pool, gardens, balcony outlook
Enjoyed being around many Fijian people rather than lots of tourists
Felt safe walking around nearby street
Great location - close to Island tours, restaurants, supermarket

Room tip: Cheap water can be found at the petrol station opposite here. Nice strip of restaurants opposite Jetpoint
Date of stay: September 2022
Trip type: Travelled with family
Thank Fiona M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 11 October 2022

Bula Vinaka Fiona M,

Thank you for choosing to stay with us and again for taking out your valuable time to post this review.

It is pleasing to note that we exceeded your expectations. Our staff are the biggest asset of the hotel who are always committed to make a difference.

Vinaka vakalevu (thank you very much) for sharing your experience and we look forward to welcome you back to our shores!

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2022

I stayed here on my work trip to Nadi.

Positives - great staff and they go above and beyond to assist at all times. Enjoyed the breakfast with plenty to choose from. Closer to everything, shops, restaurants, etc.

Negatives - the property is tired. Rooms are old however it was clean. I stayed in the standard room so maybe the Deluxe is better. AC is noisy.
Wifi was slow hence I was provided with a internet modem.

Overall great place to stay if you are looking for one night accommodation in Nadi.

Date of stay: September 2022
Trip type: Travelled solo
Thank 46ravineshc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 4 October 2022

Bula Vinaka Ravinesh,

Thank you for taking out your time to provide us with such a detail feedback.

I am glad to hear that you enjoyed your recent stay with us. Our staff members are our true assets and we are glad to hear that they went above and beyond to be of service. I will definitely share your feedback with the kitchen team and I am sure it will encourage them to continue providing superior guest experience.

We surely take your feedback onboard as we look at avenues to promoting superior guest experience from all aspect of their stay.

We look forward to welcoming you back soon.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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