Name: Transit Stop Only
Item: Mercure Nadi
Rating: 2
Author: amandamumof2nsw

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chewat

Robertson

566219

Reviewed 13 August 2022 via mobile

One night in transit

This is an old property and no resort but that said the rooms were clean and comfortable and perfectly adequate for one night before the flight home. You can catch a bus into Nadi town for $1 to do last minute shopping or get a bite to eat which I would highly recommend because the food at this hotel is pretty bland and uninspiring. Most of the ‘hot’ food at breakfast was cold and the curries were completely tasteless - there is mild and then there is baby food - this was the latter. At least serve a hot sambal or pickle which the guest can choose or not.
Get a new chef.

Room tip: Eat somewhere else!!

Date of stay: August 2022

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bula Vinaka Chewat,

Thank you for your feedback and for choosing to stay with us at Mercure Nadi.

We are delighted to read that you enjoyed our accommodation and found it comfortable. We apologies for the shortfalls experienced during your stay with the food selection since we do offer continental breakfast with a choice of hot plate. I will surely share your experience with the Head Chef as we look at all options to improving future guest stays.

We look forward to welcoming you back to our shores in the near future!

Vinaka,
Team Mercure Nadi

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Phil R

Auckland, New Zealand

1

Reviewed 12 August 2022

Super Friendly and attentive

really appreciated the super friendly and attentive staff . My go to place when in Nadi for business and ministry .VERY CLOSE TO THE AIRPORT . Plus walking distance to shops Although a little old , the staff make up for this

Date of stay: August 2022

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bula Vinaka pastorphiliprich2022,

Thank you for taking out your time to share your recent experience at Mercure Nadi.

Firstly, thank you for your ongoing loyalty in choosing to stay with us. Our team are amazing and strive to create memorable experiences for all of our valued guests.

I will certainly share your comments with all of the team, I know that they will be sincerely appreciated.

The team and I look forward to welcoming you back home to us once again in the near future.

Vinaka,
Team Mercure Nadi

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Nirbak2

Adelaide, Australia

3

Reviewed 11 August 2022

Transit stop

Did not feel this property was up to the Mercure standards we have experienced in any other parts of the world.
Staff and service was excellent however the breakfast food did not meet our expectations.

Date of stay: August 2022

Review collected in partnership with Accorhotels.com

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Bula Vinaka Nirbak2,

Thank you for taking out your time to post this review.

I am glad to hear that you enjoyed our friendly service and our staff members are truly our most valuable assets.
Please be assured that we are taking appropriate measures to address the concerns you have raised.

Looking forward to welcoming you back soon.

Vinaka,
Team Mercure Nadi

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aptraveller01

Auckland, New Zealand

2

Reviewed 22 July 2022

Great service but facilities not value for money

We stayed 4 nights. I was horrified by the broken and dirty shower space. rooms were ok. The breakfast was amazing and the service and staff we great and made our stay bearable. Easy access to the nearest shopping centre and local transport eg. buses or taxis. Hotel rooms do not look anything like the pictures. Management needs to fix the rooms. AC units are so noisy we couldn't sleep.

Date of stay: July 2022

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Bula Vinaka Ash,

Thank you for taking out your time to post this review.

We are glad to hear that you enjoyed your stay with us. Our staff members are our true assets and I am pleased to hear that you enjoyed the service and not forgetting our buffet breakfast.

I will surely share your feedback with the maintenance team as we look at all avenues to improve our guest experience.

Look forward to welcoming you back to our little paradise.

Vinaka,
Team Mercure Nadi

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camcgreg

3821

Reviewed 17 July 2022

OK for a night, but rooms need a major upgrade

Stayed one night due to ferry to flights transfer
Hotel reception and restaurant fine, but very understaffed
Called reception as only had 3 towels for family of 4, gave up and walked to reception instead.
Food in restaurant good, but being asked to withdraw cash from an ATM as there credit card machines slow, or leave the restaurant as they wanted to sweep the floor at 10am, shows little Customer understanding
The Rooms were small, balcony unusable as chairs covered in bird droppings, and there no insect screen on door, so ventilation was aircon or lots of mozzies.
Beds comfortable, but there was no power points near the bed, everything hard wired.
The bathroom door was hanging off its runner, with mold in the bathroom as no real ventilation, a tap that fired water straight at you, and sure that the mozzies were coming from the drains, as the only ventilation in the bathroom was closed, as the insect screens broken
Not a bad hotel, but with some loving care, could be a whole lot better

Date of stay: July 2022

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bula Vinaka Camcgreg,

Thank you for taking out your time to post this review.

I have reviewed the details of your feedback and spoken to the relevant Managers as we address the concerns you have highlighted with the absolute desire to deliver positive guest stay experiences and work on avenues to prevent any future occurrence.

As we are slowly recovering from the impact of COVID-19, we are gradually bringing in more staffs to ensure we look after our guests at all times.

Due to the continuous fluctuation of our main power supply we had issues with our credit card machines hence we had to request our guests to withdraw money from the ATM for that short duration of time until the CC terminals were fixed.

I hope we will have the opportunity to welcome you back and exceed your expectations in the near future.

Vinaka,
Team Mercure Nadi

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