Stayed one night due to ferry to flights transfer
Hotel reception and restaurant fine, but very understaffed
Called reception as only had 3 towels for family of 4, gave up and walked to reception instead.
Food in restaurant good, but being asked to withdraw cash from an ATM as there credit card machines slow, or leave the restaurant as they wanted to sweep the floor at 10am, shows little Customer understanding
The Rooms were small, balcony unusable as chairs covered in bird droppings, and there no insect screen on door, so ventilation was aircon or lots of mozzies.
Beds comfortable, but there was no power points near the bed, everything hard wired.
The bathroom door was hanging off its runner, with mold in the bathroom as no real ventilation, a tap that fired water straight at you, and sure that the mozzies were coming from the drains, as the only ventilation in the bathroom was closed, as the insect screens broken
Not a bad hotel, but with some loving care, could be a whole lot better

I stayed at the Mercure for a weekend gateway with my family. Staff were amazing especially Phil in the Kitchen. Good breakfast offering with fruits, egg station, choice of cereals and hot curry. Rooms were ok but could do a makeover. Overall a good place to stay for a short trip.

We spent a night in Nadi at the end of last month before a transfer to the Yasawa islands. We were horrified to find that the bathroom in our room was absolutely filthy. The tiles were yellowed, the floor was grubby, and the only reason we didn't leave was that the sheets appeared to be clean. We were not provided with any drinking water and, when I checked with the reception clerk, I was told that we could buy some at the bar. We have travelled around the world and have never before come across a hotel that did not provide at least 1 small bottle of drinking water. We had breakfast in the hotel in the morning and it also was far from adequate. The last straw for us was when we sat in the open air lobby in the heat for an hour and a half waiting for our transfer to arrive, only to find out later that the company had contacted the Mercure the night before with a message for us that our transfer had been delayed. The Mercure had failed to give us that message. I tried to contact some friends who had booked to stay in the Mercure the following night but failed. I later found out from them that they were similarly horrified by all aspects of their stay at the Mercure. They even had diry sheets!