I stayed at the Mercure for a weekend gateway with my family. Staff were amazing especially Phil in the Kitchen. Good breakfast offering with fruits, egg station, choice of cereals and hot curry. Rooms were ok but could do a makeover. Overall a good place to stay for a short trip.
Bula Vinaka KavinL,
It is always a pleasure to receive wonderful reviews such as yours.
We are glad to hear that you and your family enjoyed your stay with us in our little paradise.
Look forward to welcoming you back to Mercure Nadi.
Vinaka,
Team Mercure Nadi
We spent a night in Nadi at the end of last month before a transfer to the Yasawa islands. We were horrified to find that the bathroom in our room was absolutely filthy. The tiles were yellowed, the floor was grubby, and the only reason we didn't leave was that the sheets appeared to be clean. We were not provided with any drinking water and, when I checked with the reception clerk, I was told that we could buy some at the bar. We have travelled around the world and have never before come across a hotel that did not provide at least 1 small bottle of drinking water. We had breakfast in the hotel in the morning and it also was far from adequate. The last straw for us was when we sat in the open air lobby in the heat for an hour and a half waiting for our transfer to arrive, only to find out later that the company had contacted the Mercure the night before with a message for us that our transfer had been delayed. The Mercure had failed to give us that message. I tried to contact some friends who had booked to stay in the Mercure the following night but failed. I later found out from them that they were similarly horrified by all aspects of their stay at the Mercure. They even had diry sheets!
Bula Vinaka Julianne,
Thank you for your review.
We are disappointed that you didn’t enjoy your stay with us and we did not live up to your expectations. Your comments have been passed on to all of the relevant departments to discuss with their team members to take on board. On this occasion we seem to have fallen short in some areas for your stay hence on behalf of the team, I would like to apologies for the inconvenience.
I hope we will have the opportunity to welcome you back and exceed your expectations in the near future.
Vinaka,
Team Mercure Nadi
Very good location,comfortable rooms , friendly staff , nice and health breakfast .shoutout to the manager Mr Rimal Karan for making our stay a pleasant one.
I would highly recommend this place.....😊😊😊
Bula Vinaka Shayal,
Thank you for the wonderful review.
We are glad to hear that you enjoyed your stay with us and it has been my pleasure to be the host.
Look forward to welcoming you and your family again.
Vinaka,
Rimal Karan
Team Mercure Nadi
The Mercure in Nadi is perfectly located to allow an overnight stopover before proceeding to the beautiful Fiji islands. We booked this hotel being a reputable hotel chain, and needed a stable and reliable internet connection, as advertised on their website and hotel information pages.
Regrettably, the internet was virtually non-existent. Constantly dropping out, poor download speed and no chance of uploading anything or sending emails. The staff tried their best, but to no avail.
Disappointed, frustrated and unable to commence our holiday as we were constantly trying to send emails etc.
The staff are lovely.
There is no lift, despite the hotel being over three floors.
The buffet breakfast was very basic. A two-egg per person limit. No bacon. Full carbohydrate bonanza - yuck!! But it was a breakfast.
Rooms were clean, but very basic. Poor lighting. Overall a 2 out of 5.
Bula Vinaka Noble H,
Thank you for taking the time to provide feedback on your recent stay. We do appreciate hearing from our valued guests as feedback is vital for us to continue improving our service and maintaining our commitment to superior guest experiences.
On behalf of the team here at Mercure Nadi, I would like to convey my most sincere apologies that your stay was not as expected and you were especially dissatisfied with the internet connectivity.
I have reviewed the details of your concerns and addressed them with the relevant Managers and third party contractors, as we work on avenues to prevent any future occurrence.
Once again, we are truly sorry that your experience with us did not meet your expectations. We sincerely hope that you will give us the opportunity to better serve you in the near future.
Vinaka,
Team Mercure Nadi
