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Julianne H
Nelson Bay, Australia

Dirtiest hotel I've ever been in

Review of Mercure Nadi
1.0 of 5 bubblesReviewed 11 Jul 2022
We spent a night in Nadi at the end of last month before a transfer to the Yasawa islands. We were horrified to find that the bathroom in our room was absolutely filthy. The tiles were yellowed, the floor was grubby, and the only reason we didn't leave was that the sheets appeared to be clean. We were not provided with any drinking water and, when I checked with the reception clerk, I was told that we could buy some at the bar. We have travelled around the world and have never before come across a hotel that did not provide at least 1 small bottle of drinking water. We had breakfast in the hotel in the morning and it also was far from adequate. The last straw for us was when we sat in the open air lobby in the heat for an hour and a half waiting for our transfer to arrive, only to find out later that the company had contacted the Mercure the night before with a message for us that our transfer had been delayed. The Mercure had failed to give us that message. I tried to contact some friends who had booked to stay in the Mercure the following night but failed. I later found out from them that they were similarly horrified by all aspects of their stay at the Mercure. They even had diry sheets!
Date of stay: June 2022
Room Tip: Don't stay there!
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this review
Responded 12 Jul 2022
Bula Vinaka Julianne,

Thank you for your review.

We are disappointed that you didn’t enjoy your stay with us and we did not live up to your expectations. Your comments have been passed on to all of the relevant departments to discuss with their team members to take on board. On this occasion we seem to have fallen short in some areas for your stay hence on behalf of the team, I would like to apologies for the inconvenience.

I hope we will have the opportunity to welcome you back and exceed your expectations in the near future.

Vinaka,
Team Mercure Nadi
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 July 2022

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 13 July 2022

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 July 2022

Very good location,comfortable rooms , friendly staff , nice and health breakfast .shoutout to the manager Mr Rimal Karan for making our stay a pleasant one.
I would highly recommend this place.....😊😊😊

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Shayal841
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 4 July 2022

Bula Vinaka Shayal,

Thank you for the wonderful review.

We are glad to hear that you enjoyed your stay with us and it has been my pleasure to be the host.

Look forward to welcoming you and your family again.

Vinaka,
Rimal Karan
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2022

The Mercure in Nadi is perfectly located to allow an overnight stopover before proceeding to the beautiful Fiji islands. We booked this hotel being a reputable hotel chain, and needed a stable and reliable internet connection, as advertised on their website and hotel information pages.

Regrettably, the internet was virtually non-existent. Constantly dropping out, poor download speed and no chance of uploading anything or sending emails. The staff tried their best, but to no avail.

Disappointed, frustrated and unable to commence our holiday as we were constantly trying to send emails etc.

The staff are lovely.

There is no lift, despite the hotel being over three floors.

The buffet breakfast was very basic. A two-egg per person limit. No bacon. Full carbohydrate bonanza - yuck!! But it was a breakfast.

Rooms were clean, but very basic. Poor lighting. Overall a 2 out of 5.

Date of stay: June 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank njh123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 30 June 2022

Bula Vinaka Noble H,

Thank you for taking the time to provide feedback on your recent stay. We do appreciate hearing from our valued guests as feedback is vital for us to continue improving our service and maintaining our commitment to superior guest experiences.

On behalf of the team here at Mercure Nadi, I would like to convey my most sincere apologies that your stay was not as expected and you were especially dissatisfied with the internet connectivity.

I have reviewed the details of your concerns and addressed them with the relevant Managers and third party contractors, as we work on avenues to prevent any future occurrence.

Once again, we are truly sorry that your experience with us did not meet your expectations. We sincerely hope that you will give us the opportunity to better serve you in the near future.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2022

Ageing resort, but the territory is still pleasant and quiet, despite being near the main road. Very helpful staff which meets you as a best friend (they even helped us to buy sevusevu). Breakfast was basic and a bit late but that's not an issue. Overall, would definitely recommend for a short stay if your arrival time is too late to go to your final destination or if you're going to the islands early next morning.

Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank Kamnium
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 20 June 2022

Bula Vinaka Kamnium,

Thank you for taking out your time to post this wonderful review.

We are glad to hear that you have enjoyed your stay with and especially our friendly service. Our breakfast starts from 6.00am to 10.00am daily and we do have box breakfast available for those departing early.

Kamnium, we look forward to welcoming you back to Mercure Nadi.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2022 via mobile

Fabulous staff who all spoke to us by name. The grounds are immaculately kept. Food was wonderful. Rooms were a little tired but we're clean and tidy. Super handy location,close to shops, restaurants,cinema,bus stop and taxis. Very reasonable pricing which included breakfast. After staying at another nearby hotel for the past 11 years I will now be choosing to stay at Mercure in future. Not 5 star but everything I need for a comfortable stay

Room tip: Parking available onsite.
Date of stay: June 2022
Trip type: Travelled with family
Thank BronzedAussie1973
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 10 June 2022

Bula Vinaka BronzedAussie1973,

Thank you sincerely for sharing your recent stay experience.

It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure your feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service and improving the stay experience of our guests.

Look forward to welcoming you back to Mercure Nadi.

Vinaka,
Team Mercure Nadi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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