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bunyouj
Nadi, Fiji

Could be so much better

Review of Mercure Nadi
2.0 of 5 bubblesReviewed 8 Jun 2022
This is only the second time ever I have felt let down by the Accor chain in 20 years of membership
]The rooms were adequate for the price but restaurant terrible. Poor quality food, indifferent service and very long wait. It should not be hard to provide fresh simply cooked food
Date of stay: May 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this review
Responded 9 Jun 2022
Bula Vinaka Bunyouj,

Thank you for taking out your time to post a review.

On behalf of our entire team at Mercure Nadi, we sincerely apologies for not been able to live up to your expectation this time. If you have a moment and are willing to share more information regarding your experience, please do not hesitate to reach out to us directly.

I have reviewed the details of your feedback and spoken to the relevant Managers as we address the concerns you have highlighted with the desire to deliver positive guest stay experiences and work on avenues to prevent any future occurrence.

I hope we will have the opportunity to welcome you back and exceed your expectations in the near future.

Vinaka,
Team Mercure Nadi
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 1 June 2022

First impression is the last impression. From the time we check in till we check out our stay was absolutely excellent. At the time of check in Ruci welcomed us. A wow experience. When we went to the Room, the room was very clean and all amenities was good. we really appreciated housekeeping and food service team for the excellent service. Mr. Rimal Oprations Manager also met us in person to reconfirm if everything was ok during our stay. We really felt like being home and appreciated as a Manager that he made sure that everything was ok. we would like to thank Mr. Rimal , Phil and the team, Front Team for excellent service.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Lalvik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 2 June 2022

Dear Vik Lal,

We are delighted to read your comments!!

Thank you for choosing to stay with us and again for your wonderful review.

It is pleasing to note that we exceeded your expectations. Our staff are the biggest asset of the resort who are always committed to make a difference.

Thank you once again for sharing your experience and we look forward to welcome you back to Mercure Nadi.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2022

We always stay at Mercure when we fly in and out to Fiji. Staff are amazing, rooms spotlessly clean (although looking a little outdated and could use a bit of reno), fantastic pool and restaurant. Easy walk to Jetpoint for chemist, bakery and supermarket

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Shanlee M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 3 May 2022

Bula Vinaka Shanleem,

Thank you for taking out your time to post such a wonderful review.

We are glad to hear that you enjoyed your stay with us. Indeed our staff members are our most valuable assets and we are pleased to hear that you enjoyed our accommodation and the facilities.

Shanleem, we look forward to welcoming you home in the near future.

Vinaka,
Team Mercure Nadi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2022

My family stayed in this hotel for six day after release from quarantine. The check-in and restaurant staff were excellences and enjoying my holiday with the family. I would recommend this hotel to anyone who would like to stay in Nadi for anyone coming to and from airport.

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Blackbeast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 20 April 2022

Bula Vinaka Blackbeast,

Thank you for taking out your time to post such a wonderful review.

We are glad to hear that you enjoyed your stay with us and especially the service provided by the Front Office & Food & Beverage team. I will surely share your experience with the entire team which will serve as an encouragement to all staff members.

We look forward to welcoming you back home soon.

Vinaka,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2022

Clean environment. Reception staff are very friendly and welcoming. Deluxe room was Convenient and clean for my family of 2A2C. We enjoyed the delicious food from their restaurant service. 5 stars for the chef. Must not miss the buffet breakfast though, with options available was easier to handle my kids around the table.

Date of stay: January 2022
Trip type: Travelled with family
1  Thank sonaml897
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 7 April 2022

Bula Vinaka Sonaml879,

Thank you for choosing to stay with us and for this wonderful review.

We are glad to hear that you enjoyed your stay with us in our little paradise. Indeed our staff members are our biggest assets and I will surely share your experience with the team which will serve as an encouragement for both staffs and future guests at Mercure Nadi.

Our chefs are the best and I am glad to hear that your had a pleasing culinary experience.

Sonaml879, we look forward to welcoming you back in the near future.

Vinaka Vakalevu,
Team Mercure Nadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2022 via mobile

I spent my three day quarantine here, dont book standard room was disgusting. Bathroom door cant close , dirty and blood still on the curtain wall room 406. Buffet breakfast food great. Just not the standard room. Maybe try deluxe is better.

Date of stay: March 2022
Trip type: Travelled solo
Thank Sulz4you
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rimal Karan, Guest Services / Front Office at Mercure Nadi, responded to this reviewResponded 24 March 2022

Bula Vinaka Sulz4you,

Thank you for taking out your time to post a review.

On behalf of the entire team at Mercure Nadi, we sincerely apologise for not been able to live up to your expectation this time. If you have a moment and are willing to share more information regarding your experience, please do not hesitate to contact me directly on email: H6287-RM@novotelnadi.com.fj.

I hope we will have the opportunity to welcome you back and exceed your expectations in the near future.

Vinaka,
Team Mercure Nadi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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