I spent my three day quarantine here, dont book standard room was disgusting. Bathroom door cant close , dirty and blood still on the curtain wall room 406. Buffet breakfast food great. Just not the standard room. Maybe try deluxe is better.
Bula Vinaka Sulz4you,
Thank you for taking out your time to post a review.
On behalf of the entire team at Mercure Nadi, we sincerely apologise for not been able to live up to your expectation this time. If you have a moment and are willing to share more information regarding your experience, please do not hesitate to contact me directly on email: H6287-RM@novotelnadi.com.fj.
I hope we will have the opportunity to welcome you back and exceed your expectations in the near future.
Vinaka,
Team Mercure Nadi
Perfectly adequate for what I needed. I only stayed one night prior to leaving for the airport so I could have a look around town. There’s a big supermarket next door but other than that not much around. The grounds were nice and the pool looked good but I didn’t have a chance to use it.
Room was clean and functional, air con a little noisy but worked. Bed was ok but pillows were lumpy and uncomfortable. Towels were a little sad but the toiletries provided were nice.
Breakfast was pretty good, not a huge choice but they even had proper grilled bacon (not the horrid dry, oven cooked bacon you get at 5 star resorts).
Beware the transfer drivers out front will jump up when you ask for a taxi and then charge you inflated prices compared to a metered taxi.
Bula Vinaka LindaLovelace83,
Thank you for taking out your time to post this review.
It is always a pleasure to receive positive feedback. I will share your feedback with our relevant team members.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience and we hope to see you back soon.
Sincerely,
Team Mercure Nadi.
We spent one night at Mercure Nadi in transit. The staff were super friendly and the room was clean. We had an extremely late check out time which accommodated our late outbound flight. This was the best hotel experience I’ve ever had. I highly recommend it!
Ni Sa Bula Vinaka Jerome,
Thank you for your extremely positive review. As a team, we are truly elated that you were happy with what we had to offer..
The team have been eager to go back to doing what they do best, which is, to ensure utmost guest satisfaction. As a Care Fiji Commitment Certified hotel, we hope that you also appreciated the Covid 19 protocols and information that was put in place for your health & safety.
We certainly look forward to serving you again in the near future,
Our best wishes to you and your family this festive season.
Loloma levu.
What happened This place used to be very very nice they took over from the old international hotel which was a dump and turned it into a very nice resort and now they’ve turned it back into a dump what the heck happened here why would they do that this place was a thriving hotel with a great restaurant great staff and great people now it’s not even a one star rating if I could raise it negative I would
reception staff not very helpful, any request was handled with unhelpful replies, tried to ask with assistance for airport bus, but it seems the question with time table was to hard to be helpful. However not the first time that the reception staff behave in this manner at this hotel, all other staff were most helpful.
Bula Aundre2020traveller,
Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the unbecoming behavior of our Customer Services Agent Front of House. We have discussed your feedback at length with all our team members and will ensure that we improve on this.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Vaseva Natadra
Hotel Manager
