Name: It was really awesome.
Item: Nadi Downtown Hotel
Rating: 5
Author: JaeJunK5

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nirajpatel235

Canberra, Australia

14

Reviewed 3 April 2016

Worstever experience

First thing is there is no standard of customer service .I had a flight from sydney to nadi i went there to hotel around 6pm.The guy at reception he told me that they did check in forme around 11 am in the morning .That means i was paying for hotel when i was actually in sydney .i booked hotel for 2 days and i haveto check out the room within 1 and half day .when i asked them for this he told me this is standard check in time. I had a flight around 6 pm and he told me to check outat 11 am and he asked me if i want to stay there for 3 hrs i have to pay them $60 extra. They asked me to drop to airport through there free shutter as per the deal and at the last moment they told me that shutter is not available .problem with the hot water. So i am pls reqyesting the people pls do not go over there as there is no service and all the time asking for theextra money .In there package they mention free wi fi but no wi fi at all tillmy stay .

Date of stay: April 2016

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lesliepenny

Viti Levu, Fiji

1114

Reviewed 27 January 2016 via mobile

Dont be fooled

This place has a very bad reputation as to a brothel... What you see in the internet just exist on the internet and not reality. Very cheap and dirty. Please management improve your ambiance. The rooms Is practically a box with nothing worth looking at. Smelly and dirty sheets

Date of stay: July 2015

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Thanks for your feedback and i really don't understand what you have mean and spoiling our Hotel reputation. I would appreciate you giving evidence who are you and when did you stay at Nadi Downtown Hotel. If you have any personal issues/agenda against Management and Staffs please feel free to contact the Hotel. You have been giving false feedback and we sure want to know who are you and if your feedback is genuine. Please advise your name and when you stayed at the Hotel. Looking forward your earliest reply.

Thanks,
Manager

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edel n

Apia, Samoa

54

Reviewed 15 January 2016

Not worth the money

I'm very disappointed at the people at the airport for even recommending this place whilst i was transiting through Fiji. Bug problem, Odor problem, Linen problem. Dirty. To be honest, if i had known...i would have just stayed in the departure lounge instead of checking out. It's much more clean and comfortable at the airport.

Room tip: Don't even bother... not worth the money.

Date of stay: January 2016

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Bula Edel,

Thanks for your feedback and may I know the date you checked in. I am just curious if you complaint this to our reception at the time of check out. The management is not aware of this issue and we always try our best to provide service to all our guest. May I also know what room type did you book and when was your departure time from the Hotel.

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Harun K

Brisbane Region, Australia

42

Reviewed 8 January 2016

Money Grabbing and Rude

Stayed there on 7th and 8th December. Not worth the money I paid for the room ($99 per night). Same room seems to get let out for only $80 per night. Prices are based on who is checking in. Cockroaches in the room. Refused to refund a deposit of $50: Couldnt care less attitude reception asked me to wait for the manager who had gone out for an unknown time while my taxi waited.

Date of stay: December 2015

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Bula Harun,
Thanks for your review and very much appreciated. I investigated based on your review that you made a booking for the night of 7th and 8th December and paid F$50.00 deposit but you went to Labasa. I would like to mentioned that you canceled your booking from Labasa despite it was a busy season, last minute where our policy states non refundable. You called one day before your departure of your flight for a refund but your booking was cancelled at your request. So therefore deposit was non refundable. Thanks and looking forward serving you better and hope you would understand the policy before making a booking for a accommodation.

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csowney1

Cincinnati, Ohio

21

Reviewed 2 December 2015

AWFUL! THEY MAKE YOU WRITE A NICE REVIEW BEFORE YOU CHECK OUT

This place is DISGUSTING! I visited last year around New Years. It's in a very poor and ran down area. I went to my room it seemed like a whorehouse. It was a guy from the USA as well in the room sleeping with his clothes on he said he saw bugs! I got the bottom bunk and their was a bloody tissue tucked in the bed above. It was filthy and unsanitary. DONT EVER STAY HERE! THEY HAVE BUGS, INFESTATION, AND DISEASES!

Room tip: Don't stay here!

Date of stay: December 2015

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Thanks for your review and kindly noted. I would like to advise you that now we do not offer any Dorms and Standard Rooms at the Hotel. To have a pleasant experience in future I would recommend you to book and stay at our Deluxe or Superior rooms. We always try our best to provide best service and maintain our standard of service to all our customers. Your feedback is highly noted and appreciate you coming back and see what changes we have made since last year. We are getting positive feedback from our clients which I can email you directly if you wish to see the changes.

We always ask our guest to provide guest feedback either positive or negative of there experience at the Hotel and not what you have stated.

Thanks and looking forward welcoming you back again.

Vinaka,
Manager

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It was really awesome. - Nadi Downtown Hotel

It was really awesome.

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