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Excursion01443088298
Auckland, New Zealand

Don't Overlook Club Raro!

5.0 of 5 bubblesReviewed 15 Jun 2024
Cannot fault Club Raro! It might not be the fanciest on the Island but for adults it has EVERYTHING you need and more. Awesome food which is reasonably priced and the portions are huge. The cocktails at the swim up pool bar are out of this world and the bar staff are totally amazing, big shout out to Ema! Okay, the rooms are basic but really how much time do you spend in your room, they are spotless and are kept that way the whole time you are there. Both the restaurant staff and the lovely people on reception cannot do enough for you! Will be back without a shadow of a doubt - thank you to all for the most amazing holiday!
Date of stay: April 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Raro Team, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this review
Responded 2 weeks ago
Kia Orana Excursion01443088298
Thank you for your review and we are happy to hear you enjoyed your holiday with us from our staff to our swim up pool bar and we will be sure to advise our staff of your feedback and we look forward to welcoming you back in the near future.
Meitaki Maata
The Club Raro Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (422)
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    All reviews swim up bar pool area basic facilities star resort kia orana great cocktails thoroughly enjoyed our stay close to town poolside room cleaned every day cooked breakfast tropical breakfast happy hour tropical island great beach relaxed atmosphere staff were friendly and helpful
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    3 - 8 of 423 reviews
    Reviewed 30 May 2024

    Great stay. Found facilities and amenities met our needs. Stayed 10days in beach view room. Gret room. Very friendly and helpful staff. Would stay there again. Found the room clean, housekeeping was done daily if you wanted. Continental breakfast was always a great way to start the day. Sandbar was a good way to relax. Resort had free activities and shows through the week. A great place to relax.

    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Lorzy2023
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Raro Team, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this reviewResponded 2 weeks ago

    Kia Orana Lorzy2023
    Thank you for your feedback and we are happy to hear you enjoyed your stay with us including your room, amenities and our helpful staff. Our swim up pool bar and sands bar is very popular way to unwind for the day and we look forward to welcoming you back to our shores in the very near future.
    Meitaki Maata
    The Club Raro Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 May 2024

    It was ok, not as great as we expected it to be for the price we paid to be honest. Nearly $1k for 4 nights for 2 people.

    Positives:
    * The staff were amazing, friendly
    * Location wise, great. Close to town, bus stop outside so easy enough to go anywhere if you don’t have a car/scooter
    * Large spacious rooms
    * Problems dealt with quickly - few things not working in our room that were quickly fixed by staff
    * Happy hour prices pretty good - cocktails were delicious
    * Free snorkelling equipment available (although very rocky outside club Raro - we ended up taking them to the beach outside the Rarotongan where it was much better snorkelling)

    Negatives:
    * Breakfast was terrible - we only ate 2 days out of stay and ended up going elsewhere for the rest
    * Bathrooms were moldy and needed massive upgrade
    * No hand soap provided in bathroom
    * Towels provided in rooms you could take off skin with they were that hard - (poolside towels you could sign out daily from reception were a lot better)
    * Guests were allowed to plug their phones in and have their playlist playing around the pool - one day it was terrible music to the point several guests said something to staff/left and yet the guests were allowed to continue to have their music playing. Staff weren’t very helpful in resolving it after complaints were made. We’d all paid to be there - not to listen to one persons music - that’s why headphones were invented (take requests yes, but to let someone take over the whole playlist - no)
    * Daily housekeeping only came once in the 4 days we were there - had to find them one day to get fresh (still hard) towels and loo roll
    * Advertise they do daily activities on their website but we only saw the crab racing while we were there & it was only because we went to the bar & saw the board we knew about it.

    Overall, we wouldn’t stay again & were very disappointed after spending a good amount of money on our stay.

    Date of stay: April 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Megg_d1989
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Raro Team, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this reviewResponded 2 weeks ago

    Kia Orana Meff_d1989
    Thank you for your review and we appreciate your feedback and apologize that we did not meet your expectations and we will be sure to look further into these comments with our management team and hope to welcome you back in the future.
    Meitaki Maata
    The Club Raro Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 May 2024

    The staff were very friendly and the resort is situated not far from town and the airport. We stayed in a self catering room, it was quiet and more than sufficient for our needs. Bar snacks were excellent with quick service even when staff were busy. The front office were good with local information e.g. knew which transport to book for guests depending on their needs. The beach is unsuitable for swimming but you can walk amongst the rocks (old bleached coral) and see the sea life in the little rock pools. The resort provides sand shoes. Some guests also snorkeled but most of the guests used the numerous sun lounges or stayed in the pool which had a bar. It was lovely that it was kid free. Servicing of rooms could be improved though, as it took the staff member awhile to do it.

    Room tip: We had one umbrella in our room, best bring one or a rain coat.
    Date of stay: May 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank genelow16
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Raro Team, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this reviewResponded 2 weeks ago

    Kia Orana genelow16
    Thank you for your review and we are happy to hear you enjoyed your stay with us including our location, reception and our friendly staff and we appreciate your feedback and will be sure to discuss this with our management and we hope to welcome you back to our shores in the very near future.
    Meitaki Maata
    The Club Raro Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 8 May 2024

    Stay was fine but terrible communication regarding a refund issue. We had paid $120 for a return airport transfer but the return taxi never arrived. The receptionist that morning ended up having to book us a separate taxi (which we had to pay for separately) so we could catch our flight in time when we realised our prepaid airport transfer was not coming. The receptionist promised a refund of $60 back into our credit card within 3-5 days. Sadly, this has not happened, and the multiple emails to reception has been met with no reply from Club Raro. Very disappointing and frustrating end to a trip.

    Room tip: Make sure you sort any troubles there and then. It seems to be very difficult to get any decent reply over email.
    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Julia C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Raro Team, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this reviewResponded 2 weeks ago

    Kia Orana jujulesc
    We thank you for your review and would appreciate your feedback and hope this issue has been resolved to date. Please contact us on fom@clubraro.co.ck.
    Meitaki Maata
    The Club Raro Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 May 2024 via mobile

    We loved our stay at Club Raro. Lovely, breezy lobby, dining, bar and pool area overlooking the wide blue ocean. The food was excellent, the beer was cheap and cocktails at the swim up bar a treat. The staff were friendly and helpful. It is well located in between Muri Lagoon and Avarua and 1km from the beautifully sited Ukelele Bar. Will definitely be returning.

    Date of stay: April 2024
    Trip type: Travelled as a couple
    Thank Scenic17052939347
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Raro Team, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this reviewResponded 2 weeks ago

    Kia Orana Scenic17052939347
    Thank you for your review and we are happy to hear you enjoyed your stay with us including out restaurant, bar, swim up pool bar and our friendly staff and we look forward to welcoming you back to our shores in the very near future.
    Meitaki Maata
    The Club Raro Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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