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Janette S

Beautiful resort 🌺

5.0 of 5 bubblesReviewed 30 Jun 2023
Beautiful resort all staff helpful and big smiles , rooms very clean comfortable beds food very tasty as I am a chef so I no good food ! , cocktails happy hour 4 to 6 half price very delicious 😋, I travelled all around Europe and I must say you are my winner Club Raro, beautiful resort,I recommend club Raro 💯, bus stop across the road, food and gas station walking distance not far at all , very happy hoildayer 🌺thank you , Janette Stefan 🌺
Date of stay: June 2023
Trip type: Travelled with friends
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guests Sevices, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this review
Responded 7 Dec 2023
Kia Orana

Thank you for choosing to stay with Club Raro. We appreciate this awesome feedback, will share this with the wider team.

Knowing your stay was relaxing and the atmosphere, staff & facilities had a positive contribution to your vacation is fantastic!

We strive to create and make all our guest feel the Caring & Loving Spirit of the Cook Islands. Hoping everyone who crosses our path will have the most authentic and memorable stay!

Thank you for recommending Club Raro. We hope to welcome you back in the near future

Kia Manuia

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (421)
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    All reviews swim up bar pool area basic facilities star resort kia orana great cocktails thoroughly enjoyed our stay close to town poolside room cleaned every day cooked breakfast tropical breakfast happy hour tropical island great beach relaxed atmosphere staff were friendly and helpful
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    29 - 34 of 421 reviews
    Reviewed 20 June 2023 via mobile

    Thoroughly enjoyed our stay here. We were in a beach view room- comfortable bed, quality linen, spacious shower and a secure safe. 10/10

    The staff. 15/10! So friendly, kind, funny and really go above and beyond for their guests. As a coeliac who requires a gluten free diet I was treated with discretion and always served up a quality gluten free dish.

    Facilities. 9/10. Beautiful pool, bar, restaurant and reef at the doorstep. Everything you need is onsite, snorkelling etc. Only issue is with the tv- will come to it.

    Caveats about staying here.

    Isolation- if you don’t have a car/scooter you will be reliant on the bus or taxi. A taxi to Muri beach will cost you $35 each way. Knowing the bus timetable will help avoiding unnecessary taxi trips. Everything you need is on site anyway!

    TV- in our room we had a beautiful widescreen smart tv. But these cannot connect to the internet the resort provides! I’m sure this will be amended in time but if you are exhausted and only want room service and to watch a movie in bed, bring your laptop.

    All in all, amazing place, amazing people. We saw whales one of our days having a cocktail at 4pm….what more can a person want?!

    Date of stay: June 2023
    Trip type: Travelled as a couple
    1  Thank Deaglan_W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guests Sevices, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this reviewResponded 8 December 2023

    Kia Orana

    Thank you for choosing to stay with Club Raro. We appreciate this awesome feedback, will share this with the wider team.

    Knowing your stay was relaxing and the atmosphere, staff & facilities had a positive contribution to your vacation is fantastic!

    We strive to create and make all our guest feel the Caring & Loving Spirit of the Cook Islands. Hoping everyone who crosses our path will have the most authentic and memorable stay!

    Thank you for recommending Club Raro. We hope to welcome you back in the near future

    Kia Manuia

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 June 2023

    3.5 star with 5 star service. Second time back here now and had the best experience staff are super friendly and everything is well priced. Food options for both breakfast and dinner are amazing. Highly recommend to anyone either flying solo or with family and friends. Thank you to everyone that's involved in making my experience here 10/10.

    Date of stay: June 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    1  Thank Brennan J
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 29 May 2023 via mobile

    Check-in was great, staff very friendly. The room was okay, but a little old and rundown. I could hear the neighbor snoring all night and loud bass music playing before 7 am on a Sunday. Breakfast was fine, mostly bread items. The hotel is an 8-minute drive from the airport, so a decent option for one night if you arrive late.

    Date of stay: May 2023
    Trip type: Travelled solo
    1  Thank Culture17796389164
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guests Sevices, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this reviewResponded 8 December 2023

    Kia Orana

    Thank you for choosing to stay with Club Raro. We appreciate this awesome feedback, will share this with the wider team.

    Knowing your stay was relaxing and the atmosphere, staff & facilities had a positive contribution to your vacation is fantastic!

    We strive to create and make all our guest feel the Caring & Loving Spirit of the Cook Islands. Hoping everyone who crosses our path will have the most authentic and memorable stay!

    Thank you for recommending Club Raro. We hope to welcome you back in the near future

    Kia Manuia

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 May 2023 via mobile

    Club Raro staff are incredible …
    we were placed for one night only at club Raro due to a air NZ aircraft cancellation …

    Our room was directly in front of the pool .. so very noisey for a Thursday night as the pool closes around 11 pm .. and by 7 .30 am people start to pass by the pool on the way to breakfast

    The room is a very basic motel … the door did not open and lock easily .. in fact club Raro has just had a few updates and a coat of paint but rooms and bathrooms are still quite basic

    We ate at the restaurant and the food selection was similar to many casual places on the island … the service was incredibly friendly and always with a smile although they were slammed with a packed restaurant due to flight cancellation
    Through the hour & half wait for our food we watched as customers continually asked for food updates… the replies to grumpy customers were passed so graciously it is a lesson to us all

    The breakfast is very basic but again delivered with a smile … we got the bus to Beluga and had a delicious breakfast and coffee to fill the morning before our flight home

    We would not stay again as a little crowded and the ocean is too rocky to swim … but if you want well priced accommodation with a pool bar and cocktails with music all day … it is the place to be!

    Room tip: Wifi is not available on the island you must buy your own … even in an emergency so be prepared
    Date of stay: May 2023
    Trip type: Travelled as a couple
    Thank rosiekeys
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guests Sevices, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this reviewResponded 8 December 2023

    Kia Orana

    Thank you for choosing to stay with Club Raro. We appreciate this awesome feedback, will share this with the wider team.

    Knowing your stay was relaxing and the atmosphere, staff & facilities had a positive contribution to your vacation is fantastic!

    We strive to create and make all our guest feel the Caring & Loving Spirit of the Cook Islands. Hoping everyone who crosses our path will have the most authentic and memorable stay!

    Thank you for recommending Club Raro. We hope to welcome you back in the near future

    Kia Manuia

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 May 2023

    This hotel was recommended by a friend,as she had stayed at Club Raro on a previous occasion. So we booked Club Raro along with 7 others, so we could all stay together.

    At 'booking in' we found that my husband had booked the wrong type room. We usually book a seaview room and he had booked a room that was immediately adjacent to reception. This was totally unacceptable, and a change was made to a poolside room ( no seaview rooms available) So a big thank you to the receptionist who made that possible

    Our room was large, had a massive king size bed and a very good air conditioner. The bathroom was below average. The shower head was semi attached to the pipe, the mixer was super sensitive to any demand on water so went hot and cold. The soap, shampoo and conditioner ran out and was not replaced as required. The toilet was not clean ed every day.

    The refrigerator froze our water. The TV has only one channel. There is a ceiling gan.

    The serving staff in the restaurant were excellent. Special mention to Sue, Donna and the Food and Beverage Mgr. We ate a lot of meals in the restaurant at the hotel and we were never disappointed. The meals were very reasonably priced. The drinks were priced ok.

    We enjoyed the pool area but found that there were casual customers allowed to use the pool as long as they purchased food and bev. That is not what the sign says by the pool.. The pool is also a small one and not conducive to the volume of the hotel guests. The pool music was excellent.

    The biggest disappointment was when we went to check out. We asked for a late check out but were denied it. I have never been denied it before. The receptionist who was exceptionally rude just said no. We asked could we just have 10 more minutes and she said no. We offered to pay extra and were still denied.

    We think that there was an incoming flight at 11.30am but when we went to leave the hotel the cleaning cart was at least 6 rooms away from our room. I think this is not a place I would stay again even though we made the most of what we were presented with.

    Your reception is the face of your hotel. I think you should consider having only the best staff in this role and you were let down on this occassion. Kia Orana!!

    Date of stay: April 2023
    Trip type: Travelled with friends
    Thank LynC592
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guests Sevices, Guest Services / Front Office at Club Raro Resort - Adults Only, responded to this reviewResponded 8 December 2023

    Kia Orana

    Thank you for choosing to stay with Club Raro. We appreciate this awesome feedback, will share this with the wider team.

    Knowing your stay was relaxing and the atmosphere, staff & facilities had a positive contribution to your vacation is fantastic!

    We strive to create and make all our guest feel the Caring & Loving Spirit of the Cook Islands. Hoping everyone who crosses our path will have the most authentic and memorable stay!

    Thank you for recommending Club Raro. We hope to welcome you back in the near future

    Kia Manuia

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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