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4 - 9 of 36 reviews
Reviewed 14 December 2015

I warn you now, this is a list of grievances, but absolutely truthful. The bedroom was so small that the wheelchair could only be used fully opened-up to,and including, the open door of the room...it could not even pass the bottom of the bed. A miniature dachshund would have demanded a bigger bathroom....I could not sit or stand at either the lavatory or wash basin and shut the bathroom door. The shower was unusable as there was no seat, no rail, no soap dish, no hot water until after 15 minutes of running the taps and I lost patience. Two filthy chair/stools were brought in to help solve the situation, but they would not even fit through the shower doors. There was only one minute square of soap (too small almost for one face-wash). I was freezing in bed, but there were no extra blankets provided. The television did not work (to which the manager just said 'o.k.'), the WiFi did not work. There was no safe, no fridge and no coffee machine. Breakfast was meant to arrive at 7.00 am, but finally, with a few visits to reception, arrived at 7.35 am. Since we have already paid, we are moving rooms for a second night.....

Room tip: Don't stay in Room 103
Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL SAN ANDRE... A, Gerente at Hotel San Andres, responded to this reviewResponded 26 March 2016
Google Translation

Este es un comentario malicioso, nosotros no tenemos el servicio de prepago, y si no se sienten bien en el hotel nosotros les reembolsamos el dinero sin ninguna penalidad.

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Reviewed 15 September 2015

This is a very affordable hotel very close to the Cuenca historic center by Park Calderon. Although it suffers of the parking problem of all hotels nearby, we had to get in and out our cars at specific time of the day. Room were clean but if you have a room without windows to the outside, DO NOT TAKE IT, unless you suffer from hypothyroidism you will suffocate in there. Free breakfast is ok, not very assorted. But it has extended service hours so you do not have to wake up super early. We had to ask for extra towels all the time, but we got them, and you better bring extra toilet paper. Drinking water from some reason was not available on our floor.

Room tip: ask for exterior windows!!!
Date of stay: August 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank ESPOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonia Y, Gerente at Hotel San Andres, responded to this reviewResponded 16 September 2015
Google Translation

Gracias por recomendarnos, sus sugerencias estaremos ejecutando.

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Reviewed 13 August 2015

Hotel San Andres is a very nice, historic hotel in the heart of Cuenca. It is a unique hotel and the rooms are very nice. The free breakfast is also great. It is very clean too. We had some issues with low water pressure and colder water temperatures during times that are common for showering/washing sheets and so it may have been because of the high volume of water being used. Because it is in the heart of the city, the morning hours can be a bit noisy due to traffic, construction, etc. My husband and I stayed 4 nights here and we are very glad we did. The staff is very friendly. Overall, it was a great experience even though there were a couple minor issues.

Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank eel217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonia Y, Gerente at Hotel San Andres, responded to this reviewResponded 15 August 2015
Google Translation

Fue un placer servirle, en las observaciones que nos hace vamos a mejorar.

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Reviewed 3 July 2015

My wife and I spent two nights at this hotel. It is a restored colonial. The service was excellent. Very helpful staff - don't even try to carry your own luggage. A few momemts after carrying my own luggage three staff members appeared out of nowhere to haul our luggage. We were charged $63 for the night including breakast. The internet was out quite a while on day #2. No elevators and the breakfast was on the 4th floor. That was a bit of a problem for my wife who had recent knee surgery.

Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank CrabbyFatGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonia Y, Gerente at Hotel San Andres, responded to this reviewResponded 17 September 2015
Google Translation

Gracias por permitirnos serviles.

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Reviewed 10 March 2014

Quaint colonial whose charm is beginning to fade. Common areas are average. Room needs a makeover. Basic breakfast included in room price. Bare feet required washing before putting clean socks on because of dirty room carpet. WiFi spotty to non-existent. Reset in-house connection after requested one day. Never reconnected after subsequent request. Gives the appearance of advertising luxury while actually cutting many corners on furnishings and repairs.

Date of stay: March 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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