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Traveller rating
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All reviews la pinta santa cruz galapagos islands finch bay hotel mashpi lodge casa gangotena perfect cruise excellent company travel agent once in a lifetime an adventure night tour went smoothly amazing trip ii ship cabin
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Reviewed 26 January 2021

The ship was small enough that we got to know many of the other pax. The crew and guides were outstanding. It was like being in Jurassic Park, only safely!

Date of experience: February 2020
Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
customerelationshipm, Guest Relations Manager at Metropolitan Touring, responded to this reviewResponded 30 January 2021

Dear Dan H,


We are glad you had a wonderful time with us when you visited the Galapagos.

Our staff and crew make sure each passenger's adventure, is well taken care of. So when you go back home, you can truly feel you had a Lifetime experience with us.

The Galapagos Islands are definitely a place to be visited, and we proudly sail those waters because comments like yours, push us to be better.

Sincerely,


Metropolitan Touring

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Reviewed 5 January 2021 via mobile

From the moment we landed in Quito until the moment we left Galapagos everything was taken care of for us. The service was 5 stars and everything ran smoothly. If you want a luxurious planned trip without having to worry about anything definitely book with this company. In addition every person from this company was so kind and helpful. From Quito to La Pinta to Finch Bay everything was perfect!!! In addition all safety precautions for COVID were taken very seriously.

Date of experience: December 2020
1  Thank randis598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
customerelationshipm, Guest Relations Manager at Metropolitan Touring, responded to this reviewResponded 29 January 2021

Dear randis598,

We are so pleased to know your trip was very well taken care of from the momen it started until you left the country.

Our Destination Experts will always go above and beyond to make sure your trip planning is as smooth as possible, and of course pair it with a great operation from our staff and guides.

It is with great pleasure that we sail the Galapagos Islands' waters, ensuring our passenger's and crew's health.

The pandemic hit the tourism industry hard, but comments like yours motivate us to make every effort to ensure that every traveler coming to Ecuador feels safe.

Thank you again for trusting our company for your family's Galapagos getaway.


Sincerely,


Metropolitan Touring

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Reviewed 5 January 2021

I can just affirm what others have said in their reviews. Our family of five had such a wonderful time in the Galapagos on La Pinta. Melissa Altamirano was our trip planner, and she was fantastic every step of the way. After our cruise, we stayed one night at the Finch Bay hotel in Puerto Ayora. Highly recommend! Stay at least one night, more is better!

Date of experience: December 2020
2  Thank dougS9593NB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
customerelationshipm, Guest Relations Manager at Metropolitan Touring, responded to this reviewResponded 20 January 2021

Dear dougS9593NB

Thank you for taking the time to send us such great feedback.

Our Destination Experts will always go above and beyond to make sure your trip planning is as smooth as possible. Melissa is a great example of that.

It is with great pleasure that we sail the Galapagos Islands' waters, ensuring our passenger's and crew's health.

The pandemic hit the tourism industry hard, but comments like yours motivate us to make every effort to ensure that every traveler coming to Ecuador feels safe.

Thank you again for trusting our company for your family's Galapagos getaway.


Sincerely,


Metropolitan Touring

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Reviewed 22 November 2020 via mobile

We worked with Maria Paulina and she was informative and helpful with everything. We had many challenges including flights changing due to the pandemic from Wisconsin. She was detailed, thorough, and everything went smoothly! The crew on LaPinta was exceptional, our room and safety was exceptional. The tours and information was clear and beyond our expectations. Thank you so very much for a much needed get away!

Date of experience: November 2020
2  Thank 388beckyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
customerelationshipm, Guest Relations Manager at Metropolitan Touring, responded to this reviewResponded 19 January 2021

Dear 388beckyp,

Thank you for taking the time to send us such great feedback.

It is with great pleasure that we sail the Galapagos Islands' waters, ensuring our passenger's and crew's health.
So our passengers can have a well deserved getaway, with peace of mind.

Our destination experts, will work above and beyond to make sure your trip planning, is as smooth as possible, and I am glad you experienced it with Maria Paulina.


The pandemic hit the tourism industry hard, but comments like yours motivate us to make every effort to ensure that every traveler coming to Ecuador feels safe.

We will make sure La Pinta staff gets this comment and María Paulina aswell.


Sincerely,


Metropolitan Touring

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Reviewed 27 October 2020

I went on the 7 day western itinerary on La Pinta during the first week of october.

I was absolutely amazed and grateful for the wonderful organization by Metropolitan, absolutely perfect security measures and excellent staff on board. I travelled with my 4 year old daughter and the staff on board was at all times helpful and more importantly everyone made her feel super special during the entire trip. Every detail made this trip special.

Truely reccomend Metropolitan and their services.

Date of experience: October 2020
Thank Paulina-CruzR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
customerelationshipm, Manager at Metropolitan Touring, responded to this reviewResponded 16 January 2021

Dear negracruz,

Thank you for taking the time to send us such great feedback.

It is with great pleasure that we sail the Galapagos Islands' waters, ensuring our passenger's and crew's health.

We care about everysingle one of our passengers, and we are glad we were able to make your daughter feel special during your sailing.

The pandemic hit the tourism industry hard, but comments like yours motivate us to make every effort to ensure that every traveler coming to Ecuador feels safe.

We will make sure La Pinta staff gets this comment as well.


Sincerely,

Metropolitan Touring

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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