I've never used a travel agency to book travel, but given all the Covid-19 complications, my husband and I decided to use Metropolitan for a 10-day trip to Ecuador. Best. Decision. Ever. Carolina, who helped us with all arrangements and answered our endless questions, was wonderful, as were all of the other staff we met on the ground, including Jorge in Guayaquil, Vanesa in Quito and, especially, the crew of the Santa Cruz II. We especially appreciated the care all the staff took to ensure we were comfortable and taken care of during the pandemic, including allowing us to take all of our meals outside on the ship and arranging a covid-19 test upon arrival in Quito (needed for reentry into the US). I would highly, highly recommend Metropolitan for all of your Ecuador travel needs.