Name: Very cool and authentic hostel
Item: Happy House Hostel
Rating: 5
Author: hauro-no

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DGY-Eaglescliffe

Eaglescliffe, United Kingdom

383289

Reviewed 4 March 2019 via mobile

Very impressive building

Despite the building being old you can’t help but being impressed. Yes it could do with a paint but it’s clean and has everything that you need.
About 15min walk from the Armas square, not far from bus and tube route it’s very handy for most things. Our room was clean and tidy and met all our needs. The building has a few quirks, the floor boards creek like mad, door are difficult to lock but that’s about it.
Breakfast was shall we say light but that’s probably due to a group of older Europeans who are almost everything and the smuggled their packed lunch out.
The staff were very helpful and friendly a great hostel and well worth staying there.

Date of stay: March 2019

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Dear Guest,

Thank you very much for your great evaluation and comments. We are glad to know you´ve enjoyed our services in general. We hope to get your new visit again soon.

Greetings from the entire Happy House Hostel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

optimus_mtl

Montreal, Canada

169

Reviewed 2 March 2019 via mobile

Great location, but needs improvements...

This place is conflicting for us. There is extensive social space - a pool, a terrace, a pool side bar, a game area, tv area, multiple lounge areas. All have tired looking furniture throughout it. The room and bathroom are very tired and shaggy, not in the best condition. The walls are dirty and the paint is peeling everywhere. The towels are dishcloth thin, cannot be called white, and are torn with straggly edges and there are holes throughout them. There was food left throughout the shared kitchen (half eaten sandwich, lemons, garbage), and smelly spills in the shared fridge. The WiFi does not work in the rooms unless you are near the front desk. However, the staff is very welcoming and accommodating. Location is great as we were minutes walk from main areas. The breakfast was simple but good.

Date of stay: February 2019

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Dear Guest,

We appreciatte your comments and suggestions. We have been improving many things in the hostel lately. We do not agree with what has been said regarding the furniture since from the beginning of this year it has been changed and / or reupholstered. The same happens with our bedding and towels. The situation of the kitchen often has to do with the same guests who stay and leave things. We have a protocol to throw what is not marked some specific days in the week, however, sometimes when we have thrown things in the trash some guests have claimed us for throwing their food. It is a difficult situation to cope with and it needs empathy from the rest of the guests to understand it and not to criticize it lightly. The wi fi service has improved a lot since we have finally achieved a new technology to be able to have a better connection, however, the company providing the service is still making some adjustments, which we hope will improve the service even more. There are 3 signs in the hostel and they really cover the whole building, not just the front desk area.

Regards,

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Kerry B

Sherwood Park, Canada

4042

Reviewed 28 February 2019

Good location

I think the best part about this Hostel is the location. The. Rooms are average. The floors are very old wooden floors in need of a lot of attention. If you stayed on the main floor you could hear all those staying above you. The kitchen fridge needs cleaning out once every in a while. People come and go and leave food that is left behind and never cleaned out.

Room tip: Main floor with private bathrooms

Date of stay: February 2019

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Dear Kerry,

Thanks for your comment, however, we´d like to clarify some negative points mentioned here. This a colonial house built in 1910. Apart from being renovated for us to convert it in a hostel, there places that are part of the architecture itself and difficult to handle, like the wooden floors for example. Nevertheless, we are actually working on an improvement for these. Rooms are very spacius, well decorated and with high ceilings, never categorized as average. The guests kitchen fridges are cleaning twice a week to through away things that guests leave in fact. You didn´t stay enough to freely say that they (because we have 2 and I don´t know if you just took a look at 1 of them) were never cleaned out. And also you should understand that there is a share of responsibility of the passengers themselves who do not care about throwing away the things that they leave in bad condition or that they will not use once they finish their trip.

Kind regards,

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W5201UNneils

Serra dos Orgaos National Park, RJ

51

Reviewed 28 February 2019 via mobile

Friendly hostel in a magnificent building

Hostel is very well run, friendly and welcoming. Rooms are spectacular. Centrally located, close to the city centre. First place to stay in Santiago every time. Great facilities and happy hour cocktails. What’s not to like?

Date of stay: February 2019

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Dear Neil,

Thank you very much for your great evaluation and comments. We are glad to know you´ve enjoyed our bar and services in general. We hope to get your new visit again soon.

Greetings from the entire Happy House Hostel team

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robertred2017

Sheffield, United Kingdom

9066

Reviewed 12 February 2019

Happy House

My partner immediately thought the title of this Hostel was an euphemism for a brothel, but it was just a backpacker's hostel. Perhaps a changed name would be a better way forward. The building itself is a colourful old style colonial building with high ceilings and big doors. The rooms were adequate for a hostel. The beds were comfortable. The amenities were also good with spacious lounges, an outside area with a big pool and a bar. Breakfast was poor though, with little choice to eat.

Date of stay: January 2019

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Dear Robert,

Thanks a lot for your evaluation and comments. We are glad to knwo you´ve enjoyed the stay at our property. We only don´t undertand why you said the bkf is poor. Our bkf is a buffet service with a lot of options and always one of the stronger points evaluated for all our customers.

Greetings from the entire Happy House Hostel team

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Very cool and authentic hostel - Happy House Hostel

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