Dear Guest,

Unfortunately we are not able to prepare early bkf to all our guests, especially when they are leaving too early like in your case. We have set up a buffet bkf which must be attended by some staff members. It´s crazy to think we can make some staff members to come to prepare the bkf at 4-5 or 6 am for 2 people. We sometimes arrange it but when it´s about a large group of people and when we are also told in advance about this situation, not the day before. This regulation has been informed in all the booking engines we work with for you to check it before even making the reservation and during the check in process as well. It´s unfair to push a situation that has been informed in advance and use it to leave a regular evaluation about our property.

Regarding to the internet connection, after 3-4 years making pressure on the only company that brings the service to our area, we have achieved to have a new tecnology (optical fiber) which is going to improve the whole service. To be fair, we´ve been having problems with the wi fi for ages, but it´s not a matter of money because we were always willing to pay for the faster service, but we didn´t have any option to get it.

Regards,

Dear Guest,

We know that your comment has been motivated by not opening the bar for you and your partner. We told you that there was a problem specifically that day to open the bar (something unusual) and that you were very welcome to buy what you needed outside of the hostel and bring it in without problems. Unfortunately the other points described do not reflect the reality of what we offer and we reiterate that they are motivated by a reason that is not really important to disqualify everything else.

Regards,

Dear Guest,

We feel sorry about the experience you are describing on your comment and also for the evaluation given to our property, however, we desagree with most of the things mentioned. For example, we do not overserve to guests like you said. The bar only works when we have more than 20 people at the hostel and mainly fridays and saturdays from 19 pm to 23 pm only to create a nice atmosphere to share between guests. One of our big concern is exactly not to have drunk people around in order not to disturb other guests or create a mess in the property or with the neighbors. If guests go out and drink before of after the bar service is available and get wasted is not our fault. We are not a party hostel and if you have stayed here for ages as you said, you should know that. When guests are out of control for any reaosn, we call the police immediately. You can´t pretend that a receptionist acts like a body guard to expulse someone by force for the risk that it means if that person is agressive. And also you can´t pretend we hire a body guard to be here 24/7 to make people behave. That´s part of the education of each person and responsability of each country. A guest "sleeping" at the tv room doesn´t mean we approved him to be there without paying. We have procedures and rules and 24/7 reception service to avoid it happens. Nobody have ever stayed at the tv room over night. The guest you are talking about had a reservation and arrived too early so we allowed him to wait there while his room was ready. Decor and floors are actually in an update period at the moment.

It´s very sad that you came to Tripadvisor when only saw something you did´t like to leave this unfortunate comment.

Regards,