No internet at all (none of the wifi routers were connected to the internet). Only got dishonest excuses instead of an apology. Room was run-down and in need of renovation. Much too expensive considering the dilapidated condition.

This place is a total joke. After booking 2 months in advance, I messaged them 5 times w/questions-no response. When I arrived, the front desk clerk stated that the wifi worked well. Lie. I went to my room on the 3rd floor & tried to connect-nothing. Came back down to the lobby. Was able to connect but ran a speedtest on line and was getting barely a handful of mbps. And that was RIGHT by the router/wifi receiver! Clerk FINALLY admitted it didn't really work-naturally after he had already run my CC. I looked up another hotel using my phone which had data, had the clerk call them, confirmed their wifi was sufficient then booked them. Then it took the clerk almost an hour to get a taxi that I demanded Foresta pay for (about $2.50 US was the TOTAL fare!) so I could get to my new hotel. I sent a message via hotels.com to management the next day-of course, no response. I then e-mailed Foresta directly 3 weeks later-no response of course. Finally, I had to chat online w/hotels.com & then have hotels.com call them using a rep offshore since the front desk claimed they don't speak English (they do) since Filipinos speak Spanish. Foresta said they would only give me 1 of 2 nights back & then lied again saying they had NO IDEA how to refund my payment back to my CC. In the end, hotels.com decided to provide actual customer service by crediting back my payment directly by them.

This is my go to hotel in Santiago. You can't beat the location at the foot of Cerro Sta Lucia and the charming and stylish Lastarria neighborhood. I always book an "en suite" room which gives you a nice sitting room along with t your bedroom. The staff is very friendly and helpful. You get a nice breakfast in the morning with a nice view of the city. The rooms could use an updating but for my purposes they are quite adequate and I love the vintage charm. At this point I believe I've stayed in every room over the years. I hope to return again next year