I had been in this restaurant twice before and food, service and atmosphere were really nice, so last week I made reservations for a large family group for a birthday celebration. Food was still very good, but service was terrible!
Perhaps one or two issues on this list by themselves might have been acceptable, but all together in one meal made for an unpleasant experience, especially for the high price:
* There were only 8 places at the table, even though they correctly wrote "reservation for 9" on their list.
* The waiter gave us the menus and said he would come back to take our drinks order, but returned almost 30 minutes later.
* Meanwhile the hostess took our menus away because she said she needed them for another table. By the time the waiter did come back, some people in our group had forgotten what they wanted to order.
* We got our order almost an hour later, but not all at the same time. When the last plate arrived, some people in our group had already finished eating.
* Considering how slow the service was, we didn't order desserts and just asked for the check. After more than 20 minutes waiting, and complaining several times, another waiter brought the check and seemed very surprised when we told him service had been really bad.
Perhaps we were unlucky that night, but in other restaurants, when the kitchen is backed up or they are short on staff, the waiter will explain the situation and ask for some patience and apologize in advance. None of this happened in Tanaka.