Stayed her in March 2013 and could not fault it. Pleasant reception, English spoken, offered free tickets and transfer to the Terma (volcanic thermal baths). The lounge areas are comfortable and relaxing with a lovely fire at night for guests to enjoy. The room is a good size, clean, a large bed, separate ensuite, and with a great view of the volcano. Ask for a room at the back of the hotel. We had room 2 with balconies to two sides. Breakfast was good with a range of hot and cold food, good selection of teas and coffee. The hotel is managed by Patagonia Andina management group which also runs Patagonia Experience Tourism. We got the impression they didn't quite know how to pitch the hotel - informal and relaxed for Santiago's middle class youth who come here to enjoy rock climbing and river rafting, or for the more discerning boutique hotel clientele. It falls somewhere in the middle, and it worked for us! Recommended.
There is a great restaurant opposite, a Uruguayan steakhouse. Expensive, but the meals are so huge you only ned one course. We shared a rump steak with all the extras and it was more than we could manage.