This Hotel is Great! The staff was wonderful and the free breakfast was awesome. Chilean Lemon pie for breakfast. I mean who doesn’t want that?!

Minutes away from downtown and all of the excursions and tourist attractions.

The hotel is well located close to the downtown shops and restaurants but has spacious and meticulously maintained grounds (I would estimate 15-20 acres) giving the feel of staying on a rural estate with a view of the Villacara Vulcan (Volcano) no less!. The staff is somewhat limited on english but tries very hard to please and have been been warm and welcoming all week. The food is quite good. It is well presented and the service is outstanding. We have been here for five nights and could not have had a better experience. Contrary to theTravel Advisor website, this hotel does have free high speed wi-fi which I am using to write this review.
Delighted to give this hotel the highest rating.

This is a very lovely hotel with lovely grounds. We arrived at about 11 AM on our anticipated date of check-in. Unfortunately we weren’t allowed to check in at that time even though the hotel was essentially empty. Fortunately for us we encountered a gentleman named Manuel who is really a jack of all trades. He met us at the door and helped us unload our luggage. He made sure that it was properly secured so that we could continue with our drive and tour.

Later that evening when we came back to the hotel Manuel was still there and was serving at the bar for happy hour and later as our server at our table. Really incredible service. He made the very best Pisco sour‘s we have ever tasted. He went out of his way on every occasion.

We had specified that a crib be available for our granddaughter and without the help of another woman who was going off duty the crib would not have appeared until the next day as we had been told by the check in staff. This seemed incredible to me and to my daughter-in-law who works in customer service for Marriott hotels.
This is a beautiful facility in a beautiful location but for us without the presence of Manuel a worker who truly cared that his customers were satisfied and cared for our stay would not have been so pleasant. The air-conditioner did not work well. The patio door leading outside was falling off the hinges. I am not sure if the hotel was understaffed because this was the low season in mid April but each employee could head to the overall customer experience. I would say that the food that was prepared for us during happy hour and two meals in the restaurant was very, very good. Our personal recommendation for a local dish would be the pastel de choclo. I would certainly come back here and hope that Manuel is still hard at work for his customers