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161 - 166 of 2,943 reviews
Reviewed 24 August 2019

Travelling to this hotel on the 4 day long weekend in Singapore we found that the booking of the Club Deluxe room was a waste of money.
Why?
The lounge on the 19 th floor was standing room only. We were ushered to a small training room with nothing except a desk and 3 chairs. In the lounge there were no glasses for drinks, nothing cold in the fridge and no food except a few nuts and a bit if tired cheese. When used to the Club lounge at any other Shangrila Hotel this is a disaster. The tables in the lounge were full of half eaten food and too many guests in all seats as well as standing. Judging by the number of suit cases in the entrance we can only assume that many guests were using the lounge as a holding area until it is time to go to the airport. Staff were very difficult to contact.
Next the pool is a great area but again no spare seats/lounges and too many people.
Really check that the Club area is useable when committing to the cost of these rooms.
In praise, we were very impressed with the breakfast buffet and the quality/ quantity of food offered. Again if you are a late starter you will be a queue to be seated.
The Concierge desk on the ground floor is most efficient and knowledgeable.
The Jen is a good location hotel above Sommerset MRT station.

Room tip: Saturday they have a disk jockey with heavy bass music around the pool directly above Club room 1905
Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
4  Thank Allan F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 26 August 2019

Hi Allan

Thank you for sharing your feedback with us. We have informed the team about it and will definitely act on it the soonest to give you the best experience for your next stay with us. Rest assured, we strive to improve ourselves every day and your valued feedback will help us greatly. We are also glad to hear that you have enjoyed our award-winning rooftop infinity pool, our delectable breakfast buffet and our central location. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. We hope to see you again soon.

Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2019 via mobile

Amazing staff food and service. Very friendly. Loved our stay. Definately recommend to anyone Wanting central and convienient accomodation.
Fantastic room with lovely view of Marina Bay Sands. We will be back. Thank you Singapore.
Thank you Mavis and Rebecca for your amazing hospitality and Sam our Chef

Regards Fiona

Date of stay: August 2019
Trip type: Travelled on business
3  Thank FionaC2235
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 26 August 2019

Hi FionaC2235

Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team , our central location and our well-appointed room. We will definitely convey your compliments to Mavis and Rebecca and we are sure that they will be very happy to hear that. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon.

Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2019

I came to Singapore quite a lot and stayed in different places.The hotel is new and room is quite ok with the value. I spent most of my time in city hall area so it is good. Room is clean and nice for a short stay. This is a best choice.

Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank edwards3460
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 23 August 2019

Hi edwards3460

Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our well-appointed room and your overall stay with us. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon.

Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2019

Value for money, ideal location just above somerset mrt station and middle of orchard road. Trendy and new room design. Level 19 pool have the best and stunning singapore city line view during night. Bartender team at baywatch poolbar was very friendly and efficient, they make great cocktail. It was abit over crowded during national day, but we still very enjoy our pizza and singapore sling by the poolside.

Date of stay: August 2019
Trip type: Travelled as a couple
3  Thank Maxlau83
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 22 August 2019

Hi Maxlau83

Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location, our award-winning rooftop infinity pool and the excellent service provided by our friendly team. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon.

Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2019

I stayed at Hotel Jen with my sister for 3 nights. The biggest positive is the pool on the roof, I found the bean bag type chairs very comfy, there was plenty of shade and the service (plus food and drinks) were really good. The Pool is a great temperature and you get a great view of the city as well. The hotel itself is in a great location, close to transport (MRT Station underneath), food and the Orchardgateway shopping complex. We upgraded our package so got free breakfast, which had a great selection, as well as afternoon tea which didn't just include some delicious food options but also free drinks you can help yourself to, spirits included. All staff are very friendly and helpful so they get a big tick for customer service.

The only big downside was the room. It was very small, and again we had upgraded so had a slightly bigger room then average so I have no idea how small their normal rooms are. The biggest annoyance was the lack of privacy. Their is no separate bathroom, just a cubicle for the shower and then another small cubicle for the toilet. Which means their is zero privacy when you come out of the shower, so whoever your sharing a room with gets a full view. In a couple this might not be bad but it wasn't ideal and I am glad I was with my sister and not a friend. The "bathroom" area is also at the front of the room so if your stepping out the shower while the room door is open then whoever is in the hallway would see everything. Their was very little space to hang things up as well, like bathers and beach towels, we had to hang things to dry in the wardrobe as their was no where else, and doing so made the whole room smell very damp the whole 3 days. Overall the hotel was nice, location is great and the service from staff is fantastic, but I feel the rooms are too small for what you pay (given we paid the same amount for our other hotel and rooms were almost double the size) and the lack of privacy between guests in the room means it isn't really suitable for those traveling with someone that isn't their partner, or if you like getting changed without being seen by everyone else in the room.

Date of stay: August 2019
    • Location
    • Rooms
    • Service
2  Thank Bec M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 22 August 2019

Hi Bec

Thank you for sharing your great experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool, our central location, our delectable breakfast buffet and the excellent service provided by our friendly team. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. We have also informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. Your valued feedback will help us greatly. We would like to recommend our Deluxe room for your next stay with us and we are sure you will love it. We hope to see you again soon.

Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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