Location and cleanliness was good, but that's about it. We bought a Trip.com voucher but wouldn't recommend buying the Trip.com "Urban Room with Complimentary Club Lounge Access" voucher because, well, it's just an Urban Room with Club Lounge Access. It's different from their Club Urban Room, so you do not get anything else that comes with their Club Rooms besides the lounge access. Didn't really matter to us but do take note of the wordings in case anyone intends to buy it.
Stayed in the lounge for most parts of the time bc it was raining heavily and the pool was closed. Honestly, the lounge is passable. Service was really bad, had to wait 30 minutes for second servings of the evening canapes to come, even after we've asked the lounge staff - others around us were getting multiple servings of alcoholic drinks. Not exactly sure why but seems like we've been discriminated because I was with my grandmother in wheelchair? (We even paid extra for a guest.)
Breakfast was also passable, so if your room doesn't include breakfast, I do recommend to walk over to Hong Lim Food Center.
The hotel manager apologised for the lounge service after I filled in the feedback form via email, but that's about it. Definitely wouldn't recommend unless you're here for the greenery - the building's really beautiful.More
- Free Wifi