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Reviews (3,865)
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427 - 432 of 3,867 reviews
Reviewed 29 April 2018

Staff very well behaved and mannered. Great value for money for couple and if kid is below 7 years considering bed size. View is great from the room. They provide bottled water upon requests no matter how much you ask and without complaining. Had a very pleasant stay. Will recommend to others.

Room Tip: Bathroom a bit cramped but manageable. Locker available in the room.
Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
1  Thank MSVivek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKROYALKitchener, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded 30 April 2018

Dear MSVivek,

Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the service and had a positive stay.

As we strive to create memorable hotel experiences for our guests, our associates are focused on taking care of the needs of our valued guests with highly attentive service and utmost professionalism to ensure your stay is a memorable one. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards.

We look forward to welcoming you and your family back for another wonderful experience.

Best Regards,
Benny Chung
General Manager

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Reviewed 28 April 2018 via mobile

It was a business trip and we arrived little early. The lobby and entrance area was good. The staff was helpful. Location was good. The breakfast service was not that great. One particular section off omlettes need more staff as the time taken for the same was high. One has to stand in que for 10-15 minutes for the same. Rest all good.

Stayed: April 2018, travelled on business
1  Thank Arjunfreelancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKROYALKitchener, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded 30 April 2018

Dear Arjunfreelancer,

Greetings from PARKROYAL on Kitchener Road!

Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. As we strive to create memorable hotel experiences for our guests, we are delighted that you enjoyed the friendly, professional and attentive service that we are committed to deliver.

Thank you for highlighting the shortfall with regards to your breakfast experience at Spice Brasserie; we have shared this insight with our relevant team to ensure seamless service throughout our hotel.

We appreciate your time in sharing this review and hope to welcome you back again soon.

Best Regards,
Benny Chung
General Manager

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Reviewed 27 April 2018

The cleaning of the room was not good. The floor wasn’t vacumed at all during 3 days stay.
The drinking classes wasn’t changed at all. The service personelon the confiencier desk was nice and even the servants outside.

Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
2  Thank staffansnellman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKROYALKitchener, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded 30 April 2018

Dear Staffansnellman,

Thank you for sharing your valuable feedback which gives us the opportunity to further improve our service standards. We always aim to deliver high levels of hospitality so we are concerned to hear that your recent experience did not meet these standards of excellence. We have shared your comments with our internal teams who will continue to conduct the necessary training to ensure that our guests enjoy the seamless and positive experience that we are committed to deliver.

We thank you sincerely for this constructive review and we will address your concerns great care. We hope to have the opportunity to recover your impression of our hotel upon your next visit to Singapore.

Best Regards,
Benny Chung
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2018

Excellent stay and very caring staff.At any stage you will not feel out of place .Orchid Club floor staff are very courteous . Have a small suggestion. In the 19th floor you need to serve more vegetarian eats at Happy hours. The samosa and the spring roll served is too oily and should keep some veg and cheese sandwiches and some other stuff which is oil free

Stayed: April 2018, travelled on business
Review collected in partnership with this hotel
Thank gk99999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKROYALKitchener, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded 30 April 2018

Dear Gk99999

Thank you for taking the time to share a rating of your recent stay with us. I am glad to note that your overall stay experience was a positive and memorable one. Thank you for your feedback regards to the food served at Orchid club lounge; we have shared this insight with our Executive Chef and he will review on the food quality.

We look forward to welcoming you back again soon.

Best Regards,
Benny Chung
General Manager

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Reviewed 27 April 2018

Stayed at the Orchid Club from April 17 -24 and must compliment the excellent service provided by Munish, Shini and Vili.
Anjalai was very pleasant and did a good job cleaning the room. Kana from concierge was courteous, helpful and informative. They all made it a memorable holiday for me

Well done.

Mr Annamalay

  • Stayed: April 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank msannamalay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKROYALKitchener, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded 30 April 2018

Dear Mr. Annamalay,

Thank you for your time in sharing this generous rating of your recent stay at PARKROYAL on Kitchener Road, and for your continued support of PARKROYAL. We are very glad you found everything to your satisfaction and it is our pleasure to once again delight you with our excellence in hospitality. Our team work tirelessly to provide our guests with their utmost in service standards and we are heartened to hear that their endeavours were reflected during your most recent stay.

We look forward to welcoming you back for another wonderful experience.

Best Regards,
Benny Chung
General Manager

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