We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (181)
Filter reviews
181 results
Traveller rating
37
58
38
26
22
Traveller type
Time of year
LanguageAll languages
More languages
37
58
38
26
22
Show reviews that mention
All reviews washing machine ironing room ambassador mall a small convenience store living room wide room service apartments nice kitchen highly recommend this property main bedroom lotte avenue full kitchen housekeeping service basic needs department store a big shopping mall the breakfast area
Filter
Updating list...
9 - 14 of 181 reviews
Reviewed 12 July 2018

I am stayed at the apartment. I came with 13 friends and took 3 apartments with 3 rooms. Overall was good and their karyawan (staff) very friendly and helpful. Breakfast at Lantai 24 (24th Floor). Their staff name Sri Yulia, Puput, Hendra were really helpful and friendly.
We might decided to stay here on our next trip in this coming October or November. The hotel located beside Lotte Mall and across the road is Ambassador Mall and ITC

Room tip: The room is very clean and very safe
Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank aman2702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ervira S, Manajer Umum at Somerset Grand Citra, responded to this reviewResponded 17 July 2018

Dear Mr Aman2702

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Your feedback will be share with the team member.

Once again, thank you for your valued patronage. From all of us at Somerset Grand Citra, we look forward to welcoming you again at any one of our serviced residences.


Yours sincerely,


Ervira Syahputri
Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018

We enjoy our stay here because the location and its facilities. Our kids enjoy the pool and breakfast. But we were not comfortable with the smell and lightning on the hall, probably because its an old building. But when you enter the apartment its an enjoyable.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rudisanjaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ervira S, Manajer Umum at Somerset Grand Citra, responded to this reviewResponded 17 July 2018

Dear Mr Rudisanjaya,

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

In regards to your feedback, for your information we are in the midst of doing an enhancement to our rooms, you will be able to enjoy the renovated room shortly.

Once again, thank you for your valued patronage. From all of us at Somerset Grand Citra, we look forward to welcoming you again at any one of our serviced residences.


Yours sincerely,


Ervira Syahputri
Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018 via mobile

Overall was good, keep the service, more variaty food in breakfast menu, keep the cleanest, put more mineral water becuase this is an apartment and usually many member will come and more play ground for kids. Tq

Date of stay: June 2018
Trip type: Travelled with family
Thank asetiawan78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ervira S, Manajer at Somerset Grand Citra, responded to this reviewResponded 22 June 2018

Dear Mr Asetiawan78
Thank you for your feedback dated 19 June 2018.
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.
Once again, thank you for your valued patronage. From all of us at Somerset Grand Citra, we look forward to welcoming you again at any one of our serviced residences.

Yours sincerely,



Ervira Syahputri
Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

I travelled with my family, the Hotel was nice, have wide room with complete facility. There was a washing machine, so I coud wash our dirty cloth and went back home with clean cloth. The Hotel location was near to shopping center.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fennyariyanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ervira S, Manajer at Somerset Grand Citra, responded to this reviewResponded 25 June 2018

Dear Ms Fennyariyanni,

Thank you very much for your recent feedback and for choosing Somerset Grand Citra as your ‘second home’. We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. We pride ourselves on the level of customer service that we provide at Somerset Grand Citra and feedback such as yours is most encouraging.
Ms Fennyariyanni, thank you once again for your support and we look forward to welcoming you back to Somerset Grand Citra in the near future.

Sincerely yours,


Ervira Syahputri
Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

I booked a two-bedroom apartment for my birthday and what I got was something (surprisingly) beyond my expectation. Our unit was on the 19th floor and had a separated ironing room, small yet nice kitchen, spacious living and dining area, and two balconies. The city view was not disappointing. The tub in the master bathroom was bigger than I thought (which is very convenient). Our breakfast was quite delectable. The only problem I had was when I checked out of the hotel and went to another hotel, and the receptionist called me to inform that they forgot to return my ID card. Overall, we enjoyed our stay in Somerset.

Date of stay: June 2018
Trip type: Travelled with friends
Thank rachman_key
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ervira S, General Manager at Somerset Grand Citra, responded to this reviewResponded 8 June 2018

Dear Mr Klaus,

Thank you very much for your recent feedback and for choosing Somerset Grand Citra as your ‘second home’.
We were delighted with your feedback regarding your recent stay and have shared your compliments with our team.
We pride ourselves on the level of customer service that we provide at Somerset Grand Citra and feedback such as yours is most encouraging.

Mr Klaus, thank you once again for your support and we look forward to welcoming you back to Somerset Grand Citra in the near future.

Sincerely yours,


Ervira Syahputri
Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews