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Impolite Limited set Bf, rude service on breakfast. for adaptor need come down at lobby to collect. bf not as shown on hotel website. No proper PR. location was ok. room was small and struggle for buttons in room lightning etc.
Date of stay: January 2020
Room Tip:hotel should have buffet breakfast, friendly people with politeness, room buttons were behind bed...
Trip type: Travelled on business
Review collected in partnership with this hotel
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Popway, Manager at Popway Hotel, responded to this review
Responded 14 Jan 2020
Dear Mjtriphk,
Thank you very much for your review and valuable comments. We are very sorry to hear that we did not meet your expectations with our room. Your satisfaction is very important to us and we appreciate your feedback. Your comments have been shared with our Management Team.
Please be assured that we continue to be committed to provide you and all our guests with the highest standard of service and we look forward to have chance to welcome you again to our hotel.
Yours Sincerely Hotel Manager William Lee
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Bad- Ventilation system in my room is quite noisy, stink smile at toilet and toilet not very clean, furnishings in my room are quite old (need more maintain), some hairs were found on the bed:(
Date of stay: January 2020
Trip type: Travelled solo
Ask WaiChunC8 about Popway Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Popway, Manager at Popway Hotel, responded to this reviewResponded 15 January 2020
Dear WaiChunC8,
First of all, we apologize for the inconvenience that have given you a unpleasant room experience. Your satisfaction is very important to us and we appreciate your feedback. Your comments have been shared with our Management Team.
Please be assured that we continue to be committed to provide you and all our guests with the highest standard of service and we look forward to have chance to welcome you again to our hotel.
Yours Sincerely Hotel Manager William Lee
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Travelling alone, this was good value for money, room included all I needed and location is perfect. Next door is History and Science museums. Not too long walk to Tsim Sha Tsui center or nearest MTR station either.
Date of stay: January 2020
Trip type: Travelled solo
Review collected in partnership with this hotel
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask Sami7272365 about Popway Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Popway, Manager at Popway Hotel, responded to this reviewResponded 9 January 2020
Dear Sami7272365,
Thank you so much for your time to write this review! We are glad to know you enjoyed your stay at Popway Hotel and we are very appreciate and will share your good word to our team. Hope you get a chance to explore Hong Kong again and welcome back soon!
Yours Sincerely Hotel Manager William Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Located very good place. Helpful staff, clean, good breakfast , restaurant and bar view is perfect. You can go everywhere easily also you can go China half an hour and come back same day. Very convenient hotel.
Room tip: Double room
Date of stay: December 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask Nursima G about Popway Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Popway, Manager at Popway Hotel, responded to this reviewResponded 8 January 2020
Dear Nursima G,
Thank you so much for your time to write this review! We are glad to know you enjoyed your stay at Popway Hotel. We will share your message to our guest service team. We will keep up our good service and keep providing good quality of food. Hope you get a chance to visit Hong Kong again and welcome back soon!
Yours Sincerely William Lee Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The room was clean and new. Staffs are all friendly and accommodating. I find the walk to TST and Jordan a bit far more than 1km i think. Good thing hotel is near a bus stop so that is a plus. Overall good experience but will probably book another hotel closer to the city center.
Date of stay: December 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask kristinejanellea2020 about Popway Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Popway, Manager at Popway Hotel, responded to this reviewResponded 3 January 2020
Dear kristinejanellea2020,
Thank you so much for your time to write this review! We are glad to know you enjoyed your stay at Popway Hotel. We will share your word to our guest service team. We will keep doing our best for you all. Hope you get a chance to visit Hong Kong again and welcome back soon!
Yours sincerely, William Lee Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
if you want horrible claustrophobic hotel go there m2 may be correct but most important thing m3 you can easyly reach the top so i dont recommend unhelpful management super weak breakfast weak internet speed
Date of stay: December 2019
Trip type: Travelled solo
Ask fatihsK1019XM about Popway Hotel
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Popway, Manager at Popway Hotel, responded to this reviewResponded 6 January 2020
Dear fatihsK1019XM,
Thank you for your review. We are very sorry to hear that we did not meet your expectations with our room. Your satisfaction is very important to us and we appreciate your feedback. Your comments have been shared with our Management Team.
Please be assured that we continue to be committed to provide you and all our guests with the highest standard of service and we look forward to have chance to welcome you again to our hotel.
Yours Sincerely Hotel Manager William Lee
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC