There is a new self-served check-in service in Royal Plaza hotel. Instead of long queue at lobby for check-in via front desk, it’s great I can use their new Smart Hotel Robot - Guest Services Robot for self check-in of the hotel room. It just took few minutes to complete the check-in process and I got the room keys right away. Excellent! Keep up the good work!
Dear Gary L
Many thanks for your excellent review! It is great to know that you had a wonderful stay and enjoyed all aspects of Royal Plaza Hotel. We hope to see you again soon and please do not hesitate to let me know if I can be of any assistance with your future stays.
Kind regards
William Chan
Hotel Manager
We had stayed at royal plaza hotel during 29 May to 30 May. We book a set of connecting room for important issue. Nice view at 17th floor. The hotel is special. The front desk team is great especially Jason Chan and Kaylie Lung., polite, efficient and professional. Solving all of our concerns with patient, hence we had a comfortable stay and relax, appreciate! Will definitely be back.
Dear cckc2021,
Thank you for your compliments and feedback. We are delighted to know you enjoyed your stay with us at Royal Plaza Hotel. It has been our pleasure to have you as our valuable guest. We look forward to welcoming you back soon.
Wishing you a wonderful festive holiday.
Yours sincerely
William Chan
Hotel Manager
Good experience when i visted a week ago, a staff named Kiki gave me and my family a warm welcome during the checkin, where there was a long queue. The room and facilites were in high qualities, especially the gym that offers wide variety of machines which are suitable for different level of users.
The hotel location is also convenient where you can grab some food and walk around the mall and the district.
Dear Ans16ans,
We are very glad you enjoyed your stay with us at Royal Plaza Hotel.
We truly appreciate your feedback & value your support to us and I will be sure to pass on your compliments to our staff. We hope we have the opportunity to welcome you again very soon!
Please feel free to let me know personally if you are coming again, or if any friends would like accommodation assistance.
Yours sincerely
William Chan
Hotel Manager
I had a excellent experience with this hotel. As there are many local people check-in during the weekend, the front desk staff - Ms. Kitty Lau still bring up good attitude even in busy moment. Also, room was so nice as we got a double double room with a great view in Prince Edward area. Pool were crowd but life guard keep walking around for monitor swimming guests. Concierge - Matthew was very helpful for arrange parking space with charging service to my car. Highly recommend this hotel
Dear KK1020
Thank you very much for your wonderful review of your time at Royal Plaza Hotel. We really appreciate hearing guests’ feedback and are thrilled you enjoyed your stay with us. We hope you will be back at Royal Plaza Hotel in Hong Kong in the not so distant future.
Please do not hesitate to let me know if you are coming again, or if any friends would like accommodation assistance.
Yours sincerely
William Chan
Hotel Manager
Great location in the city. The rooms have a nice view on the city of Hong Kong. The breakfast was not what I expected from a 5 star hotel though. The quality of the food was not too good and the seating arrangement was not fitting to a noble hotel.
Dear Alessandro Smolny,
Thank you for sharing with us the details of your recent stay.
We are very disappointed and apologise that the food quality did not meet your expectation. This is most unusual as we normally receive positive feedback about our food quality, so once again please accept our sincere apologies. I have delivered your valuable feedback to concerned departments to improve the food quality.
Once again thank you for your valuable feedback which will help us continuously improve. We sincerely look forward to the opportunity of serving you again
Best regards
William Chan
Hotel Manager
![The Club Floor Room at the Royal View Hotel [subsidiary of Sunhung Kai Properties Ltd]](https://dynamic-media-cdn.tripadvisor.com/media/photo-o/0a/1d/84/17/club-floor-room--v10077887.jpg?w=800&h=800&s=1)
