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All reviews new town plaza sha tin shopping mall shatin station double double room new territories river view huge mall direct bus steam room department store executive floor free shuttle convenient location rooms are large family room hk island
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Reviewed 6 January 2019

It's far from attractions such as Ocean Park, Disneyland and Victoria Peak by MTR. Need to change at least 3-4 times to reach destination. MTR is always packed even on weekdays non-peak hours so be prepared to stand throughout the journey.
Hotel free shuttle runs at wide intervals: 10am, 12noon, 3.30pm, 6.45pm, etc to Tsim Sha Tsui. Need to book in advance as it only has about 20-pax capacity. From TST, we couldn't board the free shuttle as it was always full. Even worse when some rude guests cut queue. No advance booking is available.
Hotel staff are very helpful to even bring forks to our room when requested.
However, we weren't informed that the room heater wasn't working so we had a very cold first night of sleep in the hotel. But we were given a portable heater upon request the next morning.
There are a Mcdonalds and Delifrance outlet at Hilton Plaza which is nearby. Go to the 3rd level of the hotel, press the button to go through a security door and cross the bridge located on the left and you will see Hilton Plaza. To New Town Plaza, also go to the 3rd level of the hotel lift, through the security door and walk through the cafeteria. Need not go to the first floor hotel lobby and then go up the escalator to these 2 plaza.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank S Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royal p, Manager at Royal Park Hotel, responded to this reviewResponded 4 weeks ago

Dear SZ

Thank you very much for staying at our hotel and sharing your comments.

Learnt that you visited some major attractions last time and hope you had great fun there. We understand it may take around 45 minutes to those attractions. If you interested in cultural visit, our hotel is just a stone throw from the Shatin Heritage Museum and the Town Hall where you could explore them more in future. For shopping, we are right next to New Town Plaza with over 350 shops, 50 restaurants and a movie theatre where you can spend a day with family and friends.

Look forward to serving you again in near future.

Ally Tsang
Executive Assistant Manager – S&M
Royal Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2019

Right across from the big shopping mall. No need to go outside , just across the enclosed bridge from hotel coffee shop. Rooms are big and clean. Staff are very pleasant. Good place to getaway from the city.

Date of stay: December 2018
Thank 82aileen82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royal p, Manager at Royal Park Hotel, responded to this reviewResponded 4 weeks ago

Dear 82aileen82

Thank you very much for your compliment. We are glad to hear that you enjoyed staying at our hotel.

We will keep up our works and continue to provide quality service to our guests.

Look forward to welcoming you back in the near future.

Ally Tsang
Executive Assistant Manager – S&M
Royal Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2019

My favourite hotel choice when in Hong Kong. Good transport connection as it is located next to Shatin subway station. Convenient shopping and eating with nearby shopping centres. Room is very designed and spacious.

Date of stay: November 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Sunny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royal p, Manager at Royal Park Hotel, responded to this reviewResponded 4 January 2019

Dear sunnyc757

Thank you for your kind review. We are very glad to learn that you enjoy staying with us.

We look forward to welcoming you again in the near future and wish you a Happy New Year!


Ally Tsang
Executive Assistant Manager – S&M
Royal Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2018 via mobile

Although it’s not located in the centre of Hong Kong, it’s conveniently located to Shatin MRT and you can easily catch the train into TST or Mong Kok (about 20mins).
There’s a huge shopping centre next door with lots of restaurants and the usual chain stores.
Rooms are large and beds are comfy. Nice indoor/outdoor pool and sufficient size gym.

Date of stay: December 2018
Trip type: Travelled as a couple
Thank ellenyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royal p, Manager at Royal Park Hotel, responded to this reviewResponded 27 December 2018

Dear ellenyh

Thank you very much for your review and glad to know that you had a great stay with us.

We look forward to welcoming you back again and wish you a Merry Christmas and a Happy New Year.

Ally Tsang
Executive Assistant Manager – S&M
Royal Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2018

We had a great 5 days with Royal Park. They were so welcoming. We had an early flight into Hong Kong and for this reason, they made sure the room was ready early for us! We arrived at reception, dropped off our luggage and they asked us to come back in an hour and a half and our room would be ready. We were really happy with the service. We will definitely stay with them again on our next trip to Hong Kong!

Room tip: Ask for the view of the river.
Date of stay: November 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Seaside09461910117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royal p, Manager at Royal Park Hotel, responded to this reviewResponded 27 December 2018

Dear Seaside09461910117

Thank you for your review and compliment. We are glad to know that you had a pleasant stay with us.

Look forward to welcoming you back, and wish you a Merry Christmas and Happy New Year.

Ally Tsang
Executive Assistant Manager – S&M
Royal Park Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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