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Icedeuni

Good hotel

5.0 of 5 bubblesReviewed 27 Jul 2024
It’s so clean and staff was very nice. The hotel is near a metro station so it is very convenient. My only problem is that the walls are kind of thin so you could hear some of the other people. But other than that it is a very nice hotel that comes with a good amount of amenities
Date of stay: July 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GUEST SERVICE MANAGER, Guest Services / Front Office at Metropark Hotel Mongkok, responded to this review
Responded 2 weeks ago
Dear Guest, Thank you for your comments. We would like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,213)
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Traveller rating
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1 - 6 of 2,213 reviews
Reviewed 16 June 2024 via mobile

Well, this hotel is really near the bust stop and train station, near to shops and restaurants so everything is convenient. If you don't want to eat in the hotel, u can always eat to. The nearest establishments. And is very convenient to. Commute or get a taxi

Room tip: Well, they have lots of guest but with many rooms. They change or clean every day so no. Problem with bottled water. The cleaners are very polite and always smiling
Date of stay: June 2024
Trip type: Travelled with family
Thank kashlex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GUEST SERVICE MANAGER, Guest Services / Front Office at Metropark Hotel Mongkok, responded to this reviewResponded 25 June 2024

Dear customer, thank you very much for your kind feedback. We are committed to presenting the most profound and unforgettable experience to our guests, and your praise is our best motivation and reward. We are very happy to host you and look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2024

We stayed here for 1 week and Avis checked us in and was very friendly.
Very quick check in and very professional Avis Cheng , we loved the room.
Hotel very good location and staff very friendly too. I will be certainly visiting again. My room was spotless and functioned very well. But what makes this hotel 5 stars is really the lovely, polite, helpful staff who work Avis Cheng.

Date of stay: May 2024
Trip type: Travelled with family
Thank micaha999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GUEST SERVICE MANAGER, Guest Services / Front Office at Metropark Hotel Mongkok, responded to this reviewResponded 25 June 2024

Dear customer, thank you very much for your kind feedback. We are committed to presenting the most profound and unforgettable experience to our guests, and your praise is our best motivation and reward. We are very happy to host you and look forward to your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2024

The place is convenient as it's within 2-3 mins walk from Prince Edward Station. The place hosts a lot of tour groups hence very busy at times when checking in. There are crowds too at the lobby. Check-in was smooth but receptionists could be a bit friendlier as I find them to be a bit stoic. Can do the check in process earlier than 2pm but no room yet, but can get the key after 2pm. The people from the conceirge seem more friendly.

There are many money changers around the hotel but it's quite pricey, so avoid them. The room is spacious compared to other hotels I've stayed at in HongKong but the hotel has seen better days. The room and the hallways are clean but the wallpapers are chipping off.

There's free water, cola, coffee and tea in the room. It still also has the essentials travellers may need when vacationing.

The room has an adaptor but be careful not to bring it home as there's a $50 surcharge.

Gym is clean and well-maintained so I'm pretty happy about this. A good bang for your buck.

Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Clairebcruz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GUEST SERVICE MANAGER, Guest Services / Front Office at Metropark Hotel Mongkok, responded to this reviewResponded 31 May 2024

Dear Clairebcrua,

Thank you for your review regarding your recent stay at Metropark Hotel Mongkok. We are delighted that our hotel location had bring you convenience to explore Hong Kong. We would like to see you are satisfied with the stay at our hotel and will keep on improve the service quality.

Thank you for choosing Metropark Hotel Mongkok and we look forward to welcoming you again in the future.

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Reviewed 5 May 2024 via mobile

Excellent service from Reservation especially Katherine Tsang. Very kind ,and helpful , a gem in hospitality industry and great asset of Metropark Mongkok.
Will continue to stay here for all my future visit to Hong Kong.
Keep up the good work !

Date of stay: May 2024
Trip type: Travelled with family
Thank profiltteh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GUEST SERVICE MANAGER, Guest Services / Front Office at Metropark Hotel Mongkok, responded to this reviewResponded 31 May 2024

Dear profilttech,

Thank you for your recent stay with us and providing your feedback on TripAdvisor. Whilst We are pleased to hear of the positive comments on our services in particularly to reservation staff are highly appreciated. We will keep providing the qualified product and service. Look forward to welcoming you back to the Metropark Hotel Mongkok in near future.

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Reviewed 16 January 2024

Wifi show fully in room but cannot connected. No Shower gel refill from housekeeping So disappointment with this recommend online and stars so hight but like just 3 stars hotel also the services. One good thing only usb and c type charger socket setting up in room.

Date of stay: January 2024
Trip type: Travelled solo
Thank Escape26892808489
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas Chan, Guest Services / Front Office at Metropark Hotel Mongkok, responded to this reviewResponded 16 January 2024

Dear Escape26892808489,

Thank you for taking the time to share with us your feedback and unfortunate incidents that have happened during your stay. Please rest assured that our team has followed up to rectify these issues. We are very sorry that we were not able to insure a flawless stay. We do hope that you will give us another opportunity to show you what our house truly stands for.

Once again, thank you for staying with us, we are look forward to having the opportunity to welcoming you back to our hotel in not distant future. Wish you all the best.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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