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All reviews prince edward mtr ladies market mtr station walking distance fa yuen street renovated room side entrance airport bus standard room flower market strategic location nathan road the hotel staff dim sum stayed for nights pleasant stay mainland china
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Reviewed 11 January 2019

We arrived early for our for our booking. We left our bags in the luggage storage area of the hotel lobby and went around Hong Kong. Although we have been to Hong Kong several times, this is our first stay in this hotel. The hotel is walking distance to Fa Yuen, Tung Choi and other street markets. It is a few meters from Prince Edward Station Exit C2.

The staff is friendly and accommodating. They do their best to assist you with whatever concerns may have.

We stayed in a room on the 6th floor (627) which didn't have good view of of HK because of the surrounding taller buildings. The room big enough for the two of us and for our luggage. The temperature was just right. Light switches right at your bedside. Fast and strong WiFi, flat TV, with the standard complimentary coffee and bottled water. Soda was also complimentary inside the refrigerator. You can order food from the room or simply go down the coffee shop or lobby for other options. Our breakfast was coupons from McDonald's which was just across the street.

The bathroom has manually controlled water temperature with bath, hand and face towels which can be changed daily upon request. Amenities include toothbrush, toothpaste, soap and comb. The shampoo and body wash is inside the shower.

The hotel is what exactly what we want when visiting HK. I hope we may get be able to book in this hotel when we come back to Hong Kong.

Room tip: Do not get a room on the 13th floor because the elevators end on the 12th floor.
Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank fmcsilbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomersCare, Manager at Metropark Hotel Mongkok, responded to this reviewResponded 12 January 2019

Dear Guest, Thank you for recent stay at Metropark Hotel Mongkok and sharing your fabulous experience with us. We are very glad to hear that your stay is thoroughly enjoyable and everything at the hotel has met your expectations. Thank you for choosing Metropark Hotel Mongkok and we look forward to welcoming you again in the future.

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Reviewed 10 January 2019 via mobile

After a 12 hour flight my son and I arrived to book into our fully paid for rooms. The rooms had been paid 3 months before. We were informed that they had a record of our booking being cancelled in December. We had received no communication about this nor any refund. They said all they could do was have us call their head office number who after three tries hung up on us or didn't answer. The manager then tried to have us pay for a room for the one night only and at rate significantly more than the package we had already booked. I dont know what type of scam this hotel is running but now I have to go through the credit card reimbursement program when getting back to Australia. The management were more interested in getting more money from us that night then assisting us in locating somewhere for our stay in HK. The worst service from a hotel ever.

Date of stay: January 2019
Trip type: Travelled with family
Thank craigv01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomersCare, Manager at Metropark Hotel Mongkok, responded to this reviewResponded 13 January 2019

Dear craigv01,
Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. If you need any further assistance, please feel free to contact our guest services team. Hope that you will give us the opportunity to better serve you in the near future. We look forward to welcoming you back to the Metropark Hotel Mongkok in near future.

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Reviewed 7 January 2019

I stayed here for a night. Checking in was a breeze although there was a queue. The room was adequately sized and well furnished. Well thought-out electrical power points and charge points.
Very conveniently located. Easy to get to all places if one spends some time to underttand the public tranport network.
Only one minor poor experience- my calls to the operator/front desk were not answered. As I was already in sleepwear, I was not able to walk down to the frint desk. Anyway, all the positives more than made up for this.

Date of stay: November 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank lengcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomersCare, Manager at Metropark Hotel Mongkok, responded to this reviewResponded 8 January 2019

Dear lengcw, Thank you for recent stay at Metropark Hotel Mongkok and sharing your fabulous experience with us. We are very glad to hear that your stay is enjoyable and met your expectations. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Thank you for choosing Metropark Hotel Mongkok and we look forward to welcoming you again in the future.

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Reviewed 7 January 2019 via mobile

Nice renovated hotel. Clean and great services. The hotel near to shopping mall and food stall. Not recomended for westerner because the room ceiling is about 2 meter. Overall, need to try. No wonder this hotel gain the tripadvisor award

Date of stay: January 2019
Trip type: Travelled with family
1  Thank adimuljadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomersCare, Manager at Metropark Hotel Mongkok, responded to this reviewResponded 7 January 2019

Dear Guest, Thank you for recent stay at Metropark Hotel Mongkok and sharing your fabulous experience with us. We are very glad to hear that your stay is thoroughly enjoyable and everything at the hotel has met your expectations. Thank you for choosing Metropark Hotel Mongkok and we look forward to welcoming you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2019

I stayed at this hotel over the Christmas holidays for 2 weeks. The location is great, close to the MTR and lots of places to eat around the area. I booked the premier room, which is bigger than the standard room and it was nice and quiet. The room is clean and modern. Wifi works fine and I didn't encounter any issues. The only thing is that the elevators are a bit slow and lots of people use them especially during the day around check in and check out times. Other than that I have no complaints. The hotel is a good value for the money given its central location.

Date of stay: December 2018
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
2  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomersCare, Manager at Metropark Hotel Mongkok, responded to this reviewResponded 5 January 2019

Dear Guest, Thank you for recent stay at Metropark Hotel Mongkok and sharing your fabulous experience with us. We are very glad to hear that your enjoyable stay with us.Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Thank you for choosing Metropark Hotel Mongkok and we look forward to welcoming you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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