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Reviewed 3 weeks ago

We went there as a family on a business plus pleasure trip. Overall its well situated next to the convention center which is a major plus but it is heavily trafficked and noisy all the time! Otherwise location is a bit remote from other central areas you need to be at in HK. At night there seems to be a constant night club going all the time and by day there is non stop construction noise. Not great if you are in the executive suites and paying almost $1000 a night and having to get up early each day for meetings. Rooms are small but that is HK. Well appointed and beds that are comfy except for the rollaway! Terrible quality! We got bruises for sleeping on the rollaway! Service is excellent so it's kinda hard to be upset at the people. But Hyatt can do a lot more for comfort and rest. That is why is only a true 3.75 maybe a 4 out of 5.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Pauline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong, responded to this reviewResponded 3 weeks ago

Dear Pauline P,

Thank you for considering the Grand Hyatt for your recent trip to Hong Kong and also for taking the time to connect with us on TripAdvisor.

We are very happy to hear that our proximity to the Hong Kong Convention and Exhibition Centre has been ideal for you and most significantly it is the service from the team that has impressed you the most.
We have also noted your feedback regarding the discomfort caused by the rollaway and would like to extend our most sincere apologies for failing to meet your expectation. Your feedback is extremely important to us as it is our aim to understand guest needs and constantly strive to provide an experience as defined by our valued guests.

Thank you once again for sharing your views on how we could work towards meeting your expectation and would truly cherish the opportunity to welcome you back for an overall better experience.

Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We spent a night at this wonderful hotel.
The hotel is conveniently located in the Wan Chai area with a free shuttle bus from the Hong Kong Station.

Check in was kind and courteous in the Grand Club.
We were allocated Club room 3401 (which is a connecting room to the Diplomat Suite).

Getting to the room requires taking 2 elevators – one to the Grand Club floor (30th) and another one to the 34th floor.

The room was very well laid out, with 2 comfy beds, a big screen TV, an armchair, a table with 2 chairs (no work desk), a big mirror, lovely lightning, view to the nearby buildings, a safe, a minibar and extra big closets.
The floor-to-ceiling windows are beautiful and the electronic drapes keep the room very dark in the morning.

Next to the door is the toilets, which are separated from the bath room and include a small sink.
The bathroom is big and include a bath tub (with a very wide faucet), a shower with a strong water pressure, a sink and great June Jacobs toiletries, which we love.
Oddly enough, the bathroom is not separated from the rest of the room (you can close a blind for privacy), which means that it is nearly impossible to get it worm, as all the hot water vapor disappear in the entire room.

There's a 4G complimentary cell phone, which you can take when travelling in the city.

The hotel also features a nice gym and a lovely swimming pool.

Breakfast at the Grand Café was fantastic (I've written a separate review about it). Just make sure it is included with your rated, otherwise, it's very pricy.

The Grand Club is located on the 30th and 31st floors and features a nice reception floor with a small lobby on the first floor and a massive sitting area on the second floor.
The view from the lounge is amazing and you can spend long minutes gazing at the boats on the harbor.
The lounge operated from 7AM until 11PM and serves a decent breakfast, scones and cookies in the afternoon and a wonderful evening buffet with alcohol, which includes 4 hot dishes, cold cuts, cheese, salads, fish, breads and desserts.
During the rest of the day, there are some nibbles and hot and cold drinks.
Service at the lounge is wonderful.
The atmosphere can get a little hectic, though, especially since there is no age restriction, thus youngsters tend to scream and run during the evening, which is a little bit of a nag.

Bottom line – this is a wonderful hotel with a great hardware and and awesome staff and management to match.
Highly recommended!

Room tip: Get at least a Club room.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank TheShis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong, responded to this reviewResponded 3 weeks ago

Dear TheShis,

Thank you very much for sparing the time to leave a review of your stay at Grand Hyatt Hong Kong.

We are most delighted to learn that you enjoyed your stay and found value in the room that includes exclusive access to the Grand Club Lounge. Thank you for including such a detailed review of the hotel’s facilities and room features.

Thank you for highly recommending our hotel on TripAdvisor and we are definitely looking forward to your next visit.

Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

As expected the hotel offered nice rooms with very professional services. Great choice of breakfast.
Harbour view rooms offer a stunning view, day and night.
But more a hotel for business visits than for holidays. Reception is very busy and noisy, and I missed a nice rooftop bar. The champagne bar could not really charm us.
Swimming pool was not very impressive, and the day we wanted to use it, it was closed for a reception...
Suroundings of the hotel will be nice, when the roadworks are finished, now it is a mess and hard to find your way if you want to walk. Wan Chay ferry is close by, but the a walk to Central is not much longer and nicer.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank DVG59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong, responded to this reviewResponded 3 weeks ago

Dear DVG5,

Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong.

We are very happy to note that you had an overall pleasant stay in a room with marvelous view of the Victoria Harbour, and the professionalism of the team and variety of breakfast choices has enhanced your experience at the hotel.

We have also noted your feedback regarding privatization of the pool. Please accept our sincere apologies for failing to meet your expectation on this occasion. . Your feedback is extremely important to us as it is our aim to understand guest needs and work towards exceeding our guest expectations.

Thank you for sharing your thoughts with us and we would love the pleasure of welcoming you back soon.

Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong

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Reviewed 4 weeks ago

Great hotel for families. Staff were extremely welcoming and went out of their way to ensure we got an early check in with our three young children. Rooms were spacious and very quiet, service the best I have experienced in Asia for some time. Pool area for kids and grown ups a like. Not the cheapest of course, but still good value for what you get. We will be back.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Departure45293131075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong, responded to this reviewResponded 3 weeks ago

Dear Departure45293131075,

Thank you for choosing to spend the weekend with your family at Grand Hyatt Hong Kong.

It is very heartwarming to hear that all our services and facilities including our outdoor pool area have contributed to an excellent weekend break for you and your family.

We are very grateful for your high recognition and are eagerly looking forward to your next visit.

Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Top property with an amazing team that will make everything they can to make your time as pleasant as possible. Renovated property, located close to the Ferry and easy to get in and out from. Definitely coming back

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Voyage01423532838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong, responded to this reviewResponded 4 weeks ago

Dear Voyage01423532838,

Thank you for taking your precious time to post a review of your recent stay at Grand Hyatt Hong Kong.

We are most delighted to hear that you enjoyed your stay with us and the experience was enhanced by the attentive and personalized service from the team.

The team at Grand Hyatt Hong Kong is very grateful to you for taking the time to recognize our efforts and would love the pleasure of having you as our guest in the nearest future.

Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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