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Mickael B
Manchester, United Kingdom

Disappointing Stay at a Supposed 4-Star Hotel

2.0 of 5 bubblesReviewed 27 Sept 2024
I stayed at BP International Hotel for one night, and my experience was not what I expected from a 4-star hotel. Check-in was quick and straightforward, which was a good start. However, my room was located at the farthest end of the hallway, which was very inconvenient, especially when lugging heavy suitcases. It felt like I was put in the least favorable room despite not knowing if the hotel was full.

Upon entering, I was greeted by a strong, unpleasant smell of pee in the room, which made me feel nauseous. I went straight back to the front desk to complain, and initially, they suggested I wait for a cleaning lady. I refused, as there was no way I would stay in a room with that odor. They eventually agreed to change my room. The new room was basic at best—definitely not up to 4-star standards, more like a budget two-star setup.

One positive was the powerful shower, which was a nice touch. The hotel provides basic amenities like toothbrushes and cotton buds, but surprisingly no hair conditioner, which felt like a surprising omission for a 4-star property.

The bed was quite hard, which is common in many Asian hotels, so it wasn’t entirely unexpected. I managed to get some sleep, but it wasn’t particularly comfortable. Breakfast offered a wide selection, which was appreciated, but the setting was misleading. The “Cafe in the Park” overlooks a busy street with passing cars, not a park, which felt a bit disappointing. On a brighter note, the waiter in the breakfast area was very welcoming and sweet—his excellent service was a highlight of my stay.

Overall, my experience fell far short of what I would expect from a 4-star hotel. The room issues, basic furniture, and misleading aspects left me quite disappointed.
Date of stay: September 2024
Room Tip: Good location
Trip type: Travelled solo
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviewed 22 September 2024

On arrival we were disappointed, especially as we had been spoilt in some fabulous hotels during our China tour, however, on reflection it did the job considering we were only staying two nights and it was just a base to sleep.
Location - close to Nathan Road and short walk to metros and harbour front. Lots of eateries and shops around. Taxis outside hotel if needed,
Small room, made even smaller with extra bed to make a triple, but very clean and good night's sleep
Bathroom very compact but good shower, and very clean.
Hotel seems to have plenty of staff, continously working hard which is always a good sign. Noticed beds being moved round and the mattresses looked brand new/spotless - very reassuring
All staff from check in to omelette chef were friendly and attentive
Good breakfast with sufficient choice - pity no soya milk
Hotels in Hong Kong are expensive - this was a good compromise - would recommend

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Richwestmids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2024 via mobile

The location of this hotel is great, next to Kowloon park where there's a lido and an indoor swimming pool, also a short walk to Nathan road.

The only drawback is the hotel corridors look a bit dated and the bathroom is very small but functional

Date of stay: August 2024
Trip type: Travelled as a couple
Thank lizlee88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2024

My stay at the B P International was terrible. The beds were extremely hard, making it impossible to get a good night’s sleep. The reception staff were horrible and very unhelpful. I was deceived about the prices; I was told that payment would be made at the hotel, but they charged me for one night a week before my arrival without any notice. They even threatened to cancel my reservation if I didn’t pay immediately. Also I book a room for three persons and i got a room for two, and supplementary room. Overall, it was a highly disappointing experience and I would not recommend staying here.

Room tip: I highly recommend you to book another hotel
Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jaime E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 June 2024

All good and suitable for the family.
Just a quick question, when will you release the incident charges from my credit card back? I have been check out since 25 May 2024 the charges is still on hold. Please advise, I was told that it should be 2 weeks after checked out.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nurse S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 June 2024 via mobile

Okay for short stay. The location is good , 5 minutes walk to metro. Lots of restaurants around the hotel. Facilities in the room is out dated, the hair dryer is back to the 70’s! The air conditioner is extremely cool. The bed is moderate firm. No electric sockets close to the bed

Room tip: Ask for high floor and Kowloon Park view. As there are so many rooms on each floor, probably ask for close to the lifts are better.
Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank wandererc2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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